The Internet and consumer power: The case of Spanish retail banking

Journal of Retailing and Consumer Services

Volumn 12, Issue 4, 2005, Pages 255-271

  Barrutia, José M ^a   Echebarria, Carmen ^a  

^a UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

Author keywords

Consumer power; Consumer value; Retail banking; The Internet

Indexed keywords

BANKING; FINANCIAL SERVICES; INTERNET; RETAILING;

EASTERN HEMISPHERE; EURASIA; EUROPE; SOUTHERN EUROPE; SPAIN; WORLD;

EID: 17644385856     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2004.10.001     Document Type: Article

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