Shopping online for freedom, control, and fun

California Management Review

Volumn , Issue 2, 2001, Pages 34-55

  Wolfinbarger, Mary ^a   Gilly, Mary C ^a  

^a NONE

Author keywords

[No Author keywords available]

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EID: 0035609163     PISSN: 00081256     EISSN: None     Source Type: Journal    
DOI: 10.2307/41166074     Document Type: Article

References (62)

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4. Ibid.;
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6. Ibid.
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9. Hoffman and Novak, op. cit.
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38. Modahl, op. cit.
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40. Klein, op. cit.; R.E. Widing and W.W. Talaryzk, "Electronic Information Systems for Consumers: An Evaluation of Computer-Assisted Formats in Multiple Decision Environments," Journal of Marketing Research, 30 (May 1993): 125-141.
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45. Hoffman and Novak, op. cit.
46. J. Gaw, "Online Shopping Still Hit or Miss with Customers," Los Angeles Times, December 17, 1999, p. C6.
47. Babin, Darden, and Griffen, op. cit.
48. Ibid.
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50. Babin, Darden, and Griffen, op. cit.
51. We are indebted to e-mail communications with several Icontact.com employees, including CEO Bob Bowman for these observations.
52. A. Harmon, "High Speed Access Begins to Alter the Role the Internet Plays in the Home," The New York Times on the Web, , April 28, 1999.
53. J.F. Rayport and J.J. Sviokla, "Exploiting the Virtual Value Chain," Harvard Business Review, 73/6 (November/ December 1995): 75-85.
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55. L. Walker, "Bricks and Clicks Together," Washington Post.com: Tech Thursday, January 20, 2000, p. E01.
56. K. Cassar and R. Leathern, "Online Influencing Offline: The Multichannel Mandate," Jupiter Communications Vision Report, 3, June 6, 2000.
57. C.Y. Coleman and D.A. Blackmon, "Retailers Strive for Shopping Synergy," The Wall Street Journal, December 20, 1999, pp. B1, B6.
58. K. Haney, "Utilize Technology to Keep Shoppers," Digitrends e-Biz Solutions, , June 27, 2000.
59. K. Kelly, New Rules for a New Economy: 10 Radical Strategies for a Connected World (New York, NY: Penguin Books, 1998), pp. 105-106.
60. Solomon, op. cit.
61. Babin, Darden, and Griffen, op. cit.
62. A. Schlosser and A. Kanfer, "Interactivity in Commercial Websites: Implications for Web Site Effectiveness," working paper, Vanderbilt University, 1999.