Quality and electronic commerce: A partnership for growth

TQM Magazine

Volumn 15, Issue 3, 2003, Pages 137-151

  Poulymenakou, Angeliki ^a   Tsironis, Loukas ^b  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

^b TECHNICAL UNIVERSITY OF CRETE   (Greece)

Author keywords

Customer satisfaction; Electronic commerce; Service quality; Total quality management

Indexed keywords

COMPUTER SOFTWARE; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INTERNET; TECHNOLOGY;

ELECTRONIC SERVICE DELIVERY SYSTEM; SERVICE QUALITY;

TOTAL QUALITY MANAGEMENT;

EID: 0037764947     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310469244     Document Type: Article

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