Measuring customer perceived online service quality: Scale development and managerial implications

International Journal of Operations and Production Management

Volumn 24, Issue 11, 2004, Pages 1149-1174

  Yang, Zhilin ^a   Jun, Minjoon ^b   Peterson, Robin T ^b  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b NEW MEXICO STATE UNIVERSITY   (United States)

Author keywords

Customer service quality; Worldwide web

Indexed keywords

EID: 8644286330     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443570410563278     Document Type: Review

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