Internet users' perceptions of online service quality: A comparison of online buyers and information searchers

Managing Service Quality: An International Journal

Volumn 13, Issue 6, 2003, Pages 504-519

  Cai, Shaohan ^a   Jun, Minjoon ^b  

^a LAKEHEAD UNIVERSITY   (Canada)

^b NEW MEXICO STATE UNIVERSITY   (United States)

Author keywords

Electronic commerce; Retailing; Service quality assurance

Indexed keywords

EID: 84986132890     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310506568     Document Type: Article

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