메뉴 건너뛰기




Volumn 22, Issue 4, 2009, Pages 384-407

Market orientation, supplier perceived value and business performance of SMEs in a SubSaharan African nation

Author keywords

Developing countries; Food industry; Market orientation; Small to medium sized enterprises; Zimbabwe

Indexed keywords


EID: 70349473181     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410390910975013     Document Type: Article
Times cited : (22)

References (125)
  • 1
    • 84986163153 scopus 로고    scopus 로고
    • Market orientation and performance in service firms: role of innovation
    • Agarwal, S., Erramilli, M. and Dev, C. (2003), “Market orientation and performance in service firms: role of innovation”, Journal of Services Marketing, Vol. 17 No. 1, pp. 68-82.
    • (2003) Journal of Services Marketing , vol.17 , Issue.1 , pp. 68-82
    • Agarwal, S.1    Erramilli, M.2    Dev, C.3
  • 3
    • 84881875224 scopus 로고
    • Customer value assessment in business markets: a statement-of-practice study
    • Anderson, J.C., Jain, D. and Chintagunta, P. (1993), “Customer value assessment in business markets: a statement-of-practice study”, Journal of Business-to-Business Marketing, Vol. 1 No. 1, pp. 3-29.
    • (1993) Journal of Business-to-Business Marketing , vol.1 , Issue.1 , pp. 3-29
    • Anderson, J.C.1    Jain, D.2    Chintagunta, P.3
  • 4
    • 33644532113 scopus 로고    scopus 로고
    • Market orientation and performance: empirical tests in transition economy
    • Appiah-Adu, K. (1998), “Market orientation and performance: empirical tests in transition economy”, Journal of Strategic Marketing, Vol. 6, pp. 25-45.
    • (1998) Journal of Strategic Marketing , vol.6 , pp. 25-45
    • Appiah-Adu, K.1
  • 6
    • 84992973223 scopus 로고
    • Assessing construct validity in organizational research
    • Bagozzi, R.P., Yi, Y. and Phillips, L.W. (1991), “Assessing construct validity in organizational research”, Administrative Science Quarterly, Vol. 36, pp. 421-458.
    • (1991) Administrative Science Quarterly , vol.36 , pp. 421-458
    • Bagozzi, R.P.1    Yi, Y.2    Phillips, L.W.3
  • 7
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations
    • Baron, R.M. and Kenny, D.A. (1986), “The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations”, Journal of Personality and Social Psychology, Vol. 5 No. 6, pp. 1173-82.
    • (1986) Journal of Personality and Social Psychology , vol.5 , Issue.6 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 8
  • 9
    • 84986161473 scopus 로고    scopus 로고
    • Exploring market orientation in banks: an empirical examination in Saudi Arabia
    • Bhuian, S. (1997), “Exploring market orientation in banks: an empirical examination in Saudi Arabia”, Journal of Services Marketing, Vol. 11 No. 5, pp. 317-328.
    • (1997) Journal of Services Marketing , vol.11 , Issue.5 , pp. 317-328
    • Bhuian, S.1
  • 10
    • 20344363006 scopus 로고
    • The informant in quantitative research
    • Campbell, D. (1955), “The informant in quantitative research”, American Journal of Sociology, Vol. 60, January, pp. 110-133.
    • (1955) American Journal of Sociology , vol.60 , Issue.January , pp. 110-133
    • Campbell, D.1
  • 11
    • 85135343288 scopus 로고    scopus 로고
    • Service quality and satisfaction: the moderating role of value
    • Caruana, A., Money, A. and Berthon, P. (2000), “Service quality and satisfaction: the moderating role of value”, European Journal of Marketing, Vol. 34 Nos 11 / 12, pp. 138-152.
    • (2000) European Journal of Marketing , vol.34 , Issue.11-12 , pp. 138-152
    • Caruana, A.1    Money, A.2    Berthon, P.3
  • 12
    • 84986014797 scopus 로고    scopus 로고
    • Market orientation, service quality and business profitability: a conceptual model and empirical evidence
    • Chang, T. and Chen, S. (1998), “Market orientation, service quality and business profitability: a conceptual model and empirical evidence”, Journal of Services Marketing, Vol. 12 No. 4, p. 246.
    • (1998) Journal of Services Marketing , vol.12 , Issue.4 , pp. 246
    • Chang, T.1    Chen, S.2
  • 13
    • 84986052225 scopus 로고    scopus 로고
    • The effects of market orientation on effectiveness and efficiency: the case of automotive distribution channels in Finland and Poland
    • Chang, T., Mehta, R., Chen, S., Polsa, P. and Mazur, J. (1999), “The effects of market orientation on effectiveness and efficiency: the case of automotive distribution channels in Finland and Poland”, Journal of Services Marketing, Vol. 13 Nos 4 / 5, pp. 407-418.
    • (1999) Journal of Services Marketing , vol.13 , Issue.4-5 , pp. 407-418
    • Chang, T.1    Mehta, R.2    Chen, S.3    Polsa, P.4    Mazur, J.5
  • 14
    • 0000801941 scopus 로고    scopus 로고
    • Integrating contemporary strategic management perspectives
    • Cravens, D.W., Greenley, G., Piercy, N.F. and Slater, S. (1997), “Integrating contemporary strategic management perspectives”, Long Range Planning, Vol. 30 No. 4, pp. 493-506.
    • (1997) Long Range Planning , vol.30 , Issue.4 , pp. 493-506
    • Cravens, D.W.1    Greenley, G.2    Piercy, N.F.3    Slater, S.4
  • 15
    • 0442325729 scopus 로고    scopus 로고
    • Market orientation and its implications
    • Oxford University Press Oxford
    • Dalgic, T. (2000), “Market orientation and its implications”, in Ed. Blois, K. (Ed.), The Oxford Textbook of Marketing, Oxford University Press, Oxford, pp. 20-37.
    • (2000) The Oxford Textbook of Marketing , pp. 20-37
    • Dalgic, T.1    Blois, K.2
  • 16
    • 0001903758 scopus 로고
    • Understanding new markets for new products
    • Daugherty, D. (1990), “Understanding new markets for new products”, Strategic Management Journal, Vol. 11, pp. 59-78.
    • (1990) Strategic Management Journal , vol.11 , pp. 59-78
    • Daugherty, D.1
  • 17
    • 0040984002 scopus 로고
    • The capabilities of market driven organisation
    • Day, G.S. (1994), “The capabilities of market driven organisation”, Journal of Marketing, Vol. 58, pp. 37-51.
    • (1994) Journal of Marketing , vol.58 , pp. 37-51
    • Day, G.S.1
  • 20
    • 84951583807 scopus 로고
    • Measuring market orientation: multi-factor, multi-item approach
    • Deng, S. and Dart, J. (1994), “Measuring market orientation: multi-factor, multi-item approach”, Journal of Marketing Management, Vol. 10 No. 8, pp. 725-742.
    • (1994) Journal of Marketing Management , vol.10 , Issue.8 , pp. 725-742
    • Deng, S.1    Dart, J.2
  • 21
    • 0001487639 scopus 로고
    • Organisational culture and marketing; defining the research agenda
    • Deshpandé, R. and Webster, F. Jr (1989), “Organisational culture and marketing; defining the research agenda”, Journal of Marketing, Vol. 53, January, pp. 3-15.
    • (1989) Journal of Marketing , vol.53 , Issue.January , pp. 3-15
    • Deshpandé, R.1    Webster, F.2
  • 22
    • 84992931869 scopus 로고
    • Corporate culture, customer orientation and innovativeness in Japanese firms: a quadrad analysis
    • Deshpandé, R., Farley, J. and Webster, F. Jr (1993), “Corporate culture, customer orientation and innovativeness in Japanese firms: a quadrad analysis”, Journal of Marketing, Vol. 57, January, pp. 23-37.
    • (1993) Journal of Marketing , vol.57 , Issue.January , pp. 23-37
    • Deshpandé, R.1    Farley, J.2    Webster, F.3
  • 23
    • 84946289344 scopus 로고
    • Linking market orientation and company performance: preliminary evidence of Kohli and Jaworski's framework
    • Diamantopolous, A. and Hart, S. (1993), “Linking market orientation and company performance: preliminary evidence of Kohli and Jaworski's framework”, Journal of Strategic Marketing, Vol. 1 No. 2, pp. 93-122.
    • (1993) Journal of Strategic Marketing , vol.1 , Issue.2 , pp. 93-122
    • Diamantopolous, A.1    Hart, S.2
  • 24
    • 0012374136 scopus 로고
    • Establishing equivalence in comparative consumer research
    • Praeger Publishers New York, NY
    • Douglas, S.P. and Craig, S.C. (1984), “Establishing equivalence in comparative consumer research”, in Ed. Kaynak, E. and Ed. Savit, R. (Eds), Comparative Marketing Systems, Praeger Publishers, New York, NY, pp. 93-113.
    • (1984) Comparative Marketing Systems , pp. 93-113
    • Douglas, S.P.1    Craig, S.C.2    Kaynak, E.3    Savit, R.4
  • 25
    • 21144474077 scopus 로고
    • Competition in global markets: a case study of American and Japanese companies in British markets
    • Doyle, P., Saunders, J. and Wong, V. (1992), “Competition in global markets: a case study of American and Japanese companies in British markets”, Journal of International Business Studies, Vol. 23 No. 3, pp. 419-441.
    • (1992) Journal of International Business Studies , vol.23 , Issue.3 , pp. 419-441
    • Doyle, P.1    Saunders, J.2    Wong, V.3
  • 26
    • 30344439548 scopus 로고    scopus 로고
    • Value creation in relationship life cycle: a quasi-longitudinal analysis
    • Eggert, A., Ulaga, W. and Schultz, F. (2006), “Value creation in relationship life cycle: a quasi-longitudinal analysis”, Industrial Marketing Management, Vol. 35, pp. 20-27.
    • (2006) Industrial Marketing Management , vol.35 , pp. 20-27
    • Eggert, A.1    Ulaga, W.2    Schultz, F.3
  • 27
    • 0033637905 scopus 로고    scopus 로고
    • Improving marketing/logistics cross-functional collaboration in the supply chain
    • Ellinger, A. (2000), “Improving marketing/logistics cross-functional collaboration in the supply chain”, Industrial Marketing Management, Vol. 29 No. 1, pp. 85-96.
    • (2000) Industrial Marketing Management , vol.29 , Issue.1 , pp. 85-96
    • Ellinger, A.1
  • 28
    • 1142263955 scopus 로고    scopus 로고
    • An index for measurement of customer satisfaction
    • Feciková, I. (2004), “An index for measurement of customer satisfaction”, The TQM Magazine, Vol. 16 No. 1, pp. 57-66.
    • (2004) The TQM Magazine , vol.16 , Issue.1 , pp. 57-66
    • Feciková, I.1
  • 29
    • 0031092758 scopus 로고    scopus 로고
    • Customer value change in industrial marketing relationship: a call for new strategies and research
    • Flint, D., Woodrufff, R.B. and Gardial, S. (1997), “Customer value change in industrial marketing relationship: a call for new strategies and research”, Industrial Marketing Management, Vol. 26, pp. 163-175.
    • (1997) Industrial Marketing Management , vol.26 , pp. 163-175
    • Flint, D.1    Woodrufff, R.B.2    Gardial, S.3
  • 30
    • 84887286655 scopus 로고
    • Total quality can work
    • Fojt, M. (1995), “Total quality can work”, Journal of Services Marketing, Vol. 3 No. 3, pp. 36-37.
    • (1995) Journal of Services Marketing , vol.3 , Issue.3 , pp. 36-37
    • Fojt, M.1
  • 31
    • 48249088250 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement errors
    • Fornell, C. and Larcker, D. (1981), “Evaluating structural equation models with unobservable variables and measurement errors”, Journal of Marketing Research, Vol. 18, February, pp. 39-50.
    • (1981) Journal of Marketing Research , vol.18 , Issue.February , pp. 39-50
    • Fornell, C.1    Larcker, D.2
  • 32
    • 0002392304 scopus 로고
    • The impact of risk and competition on choice of innovation
    • Gatignon, H. and Robertson, T.S. (1993), “The impact of risk and competition on choice of innovation”, Marketing Letters, Vol. 4, pp. 191-204.
    • (1993) Marketing Letters , vol.4 , pp. 191-204
    • Gatignon, H.1    Robertson, T.S.2
  • 33
    • 0031527930 scopus 로고    scopus 로고
    • Strategic orientation of firms and new product performance
    • Gatignon, J. and Xuereb, J. (1997), “Strategic orientation of firms and new product performance”, Journal of Marketing Research, Vol. 34, February, pp. 77-90.
    • (1997) Journal of Marketing Research , vol.34 , Issue.February , pp. 77-90
    • Gatignon, J.1    Xuereb, J.2
  • 34
    • 84986061961 scopus 로고
    • Forms of market orientation in UK companies
    • Greenley, G.C. (1995), “Forms of market orientation in UK companies”, Journal of Management Studies, Vol. 32, pp. 47-66.
    • (1995) Journal of Management Studies , vol.32 , pp. 47-66
    • Greenley, G.C.1
  • 35
    • 4444233841 scopus 로고    scopus 로고
    • Market orientation and business performance: a framework for service organisations
    • Guo, C. (2002), “Market orientation and business performance: a framework for service organisations”, European Journal of Marketing, Vol. 36 Nos 9 / 10, pp. 1154-63.
    • (2002) European Journal of Marketing , vol.36 , Issue.9-10 , pp. 1154-1163
    • Guo, C.1
  • 37
    • 0032355264 scopus 로고    scopus 로고
    • Market orientation and organizational performance: is innovation a missing link?
    • Han, J.K., Kim, N. and Srivastava, R.K. (1998), “Market orientation and organizational performance: is innovation a missing link?”, Journal of Marketing, Vol. 62 No. 1, pp. 30-44.
    • (1998) Journal of Marketing , vol.62 , Issue.1 , pp. 30-44
    • Han, J.K.1    Kim, N.2    Srivastava, R.K.3
  • 38
    • 34548284417 scopus 로고    scopus 로고
    • Market orientation: an iterative process of market management
    • Handcroft, P. and Jarratt, B. (2007), “Market orientation: an iterative process of market management”, Journal of Business-to-Business Marketing, Vol. 14 No. 3, pp. 21-57.
    • (2007) Journal of Business-to-Business Marketing , vol.14 , Issue.3 , pp. 21-57
    • Handcroft, P.1    Jarratt, B.2
  • 39
    • 0042424935 scopus 로고    scopus 로고
    • The measurement of market orientation and its impact on business performance
    • Harrison-Walker, L.J. (2001), “The measurement of market orientation and its impact on business performance”, Journal of Quality Management, Vol. 6 No. 2, pp. 139-172.
    • (2001) Journal of Quality Management , vol.6 , Issue.2 , pp. 139-172
    • Harrison-Walker, L.J.1
  • 40
    • 0033196044 scopus 로고    scopus 로고
    • Relationship marketing teams: improving the utilization of customer relationship potentials through a high team design quality
    • Helfert, G. and Vith, K. (1999), “Relationship marketing teams: improving the utilization of customer relationship potentials through a high team design quality”, Industrial Marketing Management, Vol. 28 No. 5, pp. 553-564.
    • (1999) Industrial Marketing Management , vol.28 , Issue.5 , pp. 553-564
    • Helfert, G.1    Vith, K.2
  • 41
    • 0042374669 scopus 로고    scopus 로고
    • Redefining market orientation from a relationship perspective: theoretical considerations and empirical results
    • Helfert, G., Ritter, T. and Walter, A. (2002), “Redefining market orientation from a relationship perspective: theoretical considerations and empirical results”, European Journal of Marketing, Vol. 36 Nos 9 / 10, pp. 1119-39.
    • (2002) European Journal of Marketing , vol.36 , Issue.9-10 , pp. 1119-1139
    • Helfert, G.1    Ritter, T.2    Walter, A.3
  • 42
    • 0001822783 scopus 로고
    • The marketing concept: putting theory into practice
    • Hooley, G.J., Lynch, J.E. and Shepherd, J. (1990), “The marketing concept: putting theory into practice”, European Journal of Marketing, Vol. 24 No. 9, pp. 2-7.
    • (1990) European Journal of Marketing , vol.24 , Issue.9 , pp. 2-7
    • Hooley, G.J.1    Lynch, J.E.2    Shepherd, J.3
  • 43
    • 67650706330 scopus 로고    scopus 로고
    • Cutoff criteria for fit indices in covariance structure analysis: conventional criteria versus new alternatives
    • Hu, L. and Bentler, P.M. (1999), “Cutoff criteria for fit indices in covariance structure analysis: conventional criteria versus new alternatives”, Structural Equation Modelling, Vol. 6, pp. 1-55.
    • (1999) Structural Equation Modelling , vol.6 , pp. 1-55
    • Hu, L.1    Bentler, P.M.2
  • 44
    • 2142805831 scopus 로고    scopus 로고
    • Marketing orientation, creativity, and new product performance in high technology firms
    • Im, S. and Workman, J.P. Jr (2004), “Marketing orientation, creativity, and new product performance in high technology firms”, Journal of Marketing, Vol. 68, April, pp. 114-132.
    • (2004) Journal of Marketing , vol.68 , Issue.April , pp. 114-132
    • Im, S.1    Workman, J.P.2
  • 45
    • 84992963376 scopus 로고
    • Market orientation: antecedents and consequences
    • Jaworski, B.J. and Kohli, A.K. (1993), “Market orientation: antecedents and consequences”, Journal of Marketing, Vol. 57, July, pp. 53-70.
    • (1993) Journal of Marketing , vol.57 , Issue.July , pp. 53-70
    • Jaworski, B.J.1    Kohli, A.K.2
  • 46
    • 0000835563 scopus 로고
    • The reliability and validity of key informant data from dyadic relationships in marketing channels
    • John, G. and Reve, T. (1982), “The reliability and validity of key informant data from dyadic relationships in marketing channels”, Journal of Marketing Research, Vol. 19, November, pp. 517-524.
    • (1982) Journal of Marketing Research , vol.19 , Issue.November , pp. 517-524
    • John, G.1    Reve, T.2
  • 47
    • 84992948060 scopus 로고    scopus 로고
    • Customer value: a review of recent literature and an integrative configuration
    • Khalifa, A. (2004), “Customer value: a review of recent literature and an integrative configuration”, Management Decision, Vol. 42 No. 5, pp. 645-666.
    • (2004) Management Decision , vol.42 , Issue.5 , pp. 645-666
    • Khalifa, A.1
  • 48
    • 17544382057 scopus 로고    scopus 로고
    • Market orientation: a meta-analytic review and assessment of its antecedents and impact on performance
    • Kirca, A., Jayachandran, S. and Bearden, W. (2005), “Market orientation: a meta-analytic review and assessment of its antecedents and impact on performance”, Journal of Marketing, Vol. 69 No. 2, pp. 24-41.
    • (2005) Journal of Marketing , vol.69 , Issue.2 , pp. 24-41
    • Kirca, A.1    Jayachandran, S.2    Bearden, W.3
  • 49
    • 84992931205 scopus 로고
    • MARKOR: a measure of market orientation
    • Kohli, A.K., Jaworski, B.J. and Kumar, A. (1993), “MARKOR: a measure of market orientation”, Journal of Marketing Research, Vol. 30, November, pp. 467-477.
    • (1993) Journal of Marketing Research , vol.30 , Issue.November , pp. 467-477
    • Kohli, A.K.1    Jaworski, B.J.2    Kumar, A.3
  • 50
    • 0032371084 scopus 로고    scopus 로고
    • Interdependence, punitive capability, and the reciprocation of punitive action in channel relationships
    • Kumar, N., Scheer, L. and Steenkamp, J. (1998), “Interdependence, punitive capability, and the reciprocation of punitive action in channel relationships”, Journal of Marketing Research, Vol. 35, May, pp. 226-235.
    • (1998) Journal of Marketing Research , vol.35 , Issue.May , pp. 226-235
    • Kumar, N.1    Scheer, L.2    Steenkamp, J.3
  • 51
    • 85135354298 scopus 로고    scopus 로고
    • Measuring market orientation in several populations: structural equations approach
    • Lado, N., Maydeu-Olivares, A. and Rivera, J. (1998), “Measuring market orientation in several populations: structural equations approach”, European Journal of Marketing, Vol. 32 No. 12, pp. 23-39.
    • (1998) European Journal of Marketing , vol.32 , Issue.12 , pp. 23-39
    • Lado, N.1    Maydeu-Olivares, A.2    Rivera, J.3
  • 52
    • 85204718635 scopus 로고    scopus 로고
    • A synthesis of contemporary market orientation
    • Lafferty, B. and Hult, T. (2001), “A synthesis of contemporary market orientation”, European Journal of Marketing, Vol. 35 Nos 1 / 2, pp. 92-109.
    • (2001) European Journal of Marketing , vol.35 , Issue.1-2 , pp. 92-109
    • Lafferty, B.1    Hult, T.2
  • 53
    • 0011609191 scopus 로고    scopus 로고
    • Customer-perceived value in industrial contexts
    • Lapierre, J. (2000), “Customer-perceived value in industrial contexts”, Journal of Industrial & Business Marketing, Vol. 15 Nos 2 / 3, pp. 122-140.
    • (2000) Journal of Industrial & Business Marketing , vol.15 , Issue.2-3 , pp. 122-140
    • Lapierre, J.1
  • 54
    • 18844442259 scopus 로고    scopus 로고
    • Listening to the customer's voice: examining perceived service value among business college students
    • Le Blanc, G. and Nguyen, N. (1999), “Listening to the customer's voice: examining perceived service value among business college students”, International Journal of Educational Management, Vol. 13 No. 4, pp. 187-198.
    • (1999) International Journal of Educational Management , vol.13 , Issue.4 , pp. 187-198
    • Le Blanc, G.1    Nguyen, N.2
  • 55
    • 0032335224 scopus 로고    scopus 로고
    • The impact of market knowledge competence on new product advantage: conceptualisation and empirical examination
    • Li, T. and Calontone, R. (1998), “The impact of market knowledge competence on new product advantage: conceptualisation and empirical examination”, Journal of Marketing, Vol. 62, October, pp. 13-29.
    • (1998) Journal of Marketing , vol.62 , Issue.October , pp. 13-29
    • Li, T.1    Calontone, R.2
  • 56
    • 84991904404 scopus 로고    scopus 로고
    • Accounting for common method variance in cross-sectional research designs
    • Lindell, M. and Whitney, D. (2001), “Accounting for common method variance in cross-sectional research designs”, Journal of Applied Psychology, Vol. 86, pp. 114-121.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 114-121
    • Lindell, M.1    Whitney, D.2
  • 57
    • 23044518262 scopus 로고    scopus 로고
    • The effect of market orientation on product innovation
    • Lukas, B. and Ferrell, O.C. (2000), “The effect of market orientation on product innovation”, Journal of Academy of Marketing Science, Vol. 28 No. 2, pp. 239-247.
    • (2000) Journal of Academy of Marketing Science , vol.28 , Issue.2 , pp. 239-247
    • Lukas, B.1    Ferrell, O.C.2
  • 58
    • 33845547851 scopus 로고    scopus 로고
    • Common method variance in IS research: a comparison of alternative approaches and a reanalysis of past research
    • Malhotra, N., Kim, S. and Patel, A. (2006), “Common method variance in IS research: a comparison of alternative approaches and a reanalysis of past research”, Management Science, Vol. 52 No. 12, pp. 1865-83.
    • (2006) Management Science , vol.52 , Issue.12 , pp. 1865-1883
    • Malhotra, N.1    Kim, S.2    Patel, A.3
  • 59
    • 0037234528 scopus 로고    scopus 로고
    • Using supply chain management to leverage a firm's market orientation
    • Martin, J. and Grbac, B. (2003), “Using supply chain management to leverage a firm's market orientation”, Journal of Marketing Management, Vol. 32, pp. 25-38.
    • (2003) Journal of Marketing Management , vol.32 , pp. 25-38
    • Martin, J.1    Grbac, B.2
  • 60
    • 33846304164 scopus 로고    scopus 로고
    • Product quality: impact on inter-departmental interactions
    • Menon, A., Jaworski, B. and Kohli, A. (1997), “Product quality: impact on inter-departmental interactions”, Journal of the Academy of Marketing Science, Vol. 13 No. 1, pp. 191-215.
    • (1997) Journal of the Academy of Marketing Science , vol.13 , Issue.1 , pp. 191-215
    • Menon, A.1    Jaworski, B.2    Kohli, A.3
  • 61
    • 0035610701 scopus 로고    scopus 로고
    • Logistics and service quality as a segment-customised process
    • Mentzer, J., Flint, D. and Hult, G. (2001), “Logistics and service quality as a segment-customised process”, Journal of Marketing, Vol. 65, October, pp. 82-104.
    • (2001) Journal of Marketing , vol.65 , Issue.October , pp. 82-104
    • Mentzer, J.1    Flint, D.2    Hult, G.3
  • 63
    • 0345423660 scopus 로고    scopus 로고
    • Business suppliers value creation potential: a capability-based analysis
    • Moller, K. and Törrönen, P. (2000), “Business suppliers value creation potential: a capability-based analysis”, Industrial Marketing Management, Vol. 32, pp. 109-118.
    • (2000) Industrial Marketing Management , vol.32 , pp. 109-118
    • Moller, K.1    Törrönen, P.2
  • 64
    • 3843057979 scopus 로고    scopus 로고
    • Consumer behaviour and fruit quality: supply chain management in an emerging industry
    • Mowat, A. and Collins, R. (2000), “Consumer behaviour and fruit quality: supply chain management in an emerging industry”, Supply Chain Management: An International Journal, Vol. 5 No. 1, pp. 45-54.
    • (2000) Supply Chain Management: An International Journal , vol.5 , Issue.1 , pp. 45-54
    • Mowat, A.1    Collins, R.2
  • 65
    • 84993038638 scopus 로고
    • The effect of a market orientation on business profitability
    • Narver, J.C. and Slater, S.F. (1990), “The effect of a market orientation on business profitability”, Journal of Marketing, Vol. 54, October, pp. 20-35.
    • (1990) Journal of Marketing , vol.54 , Issue.October , pp. 20-35
    • Narver, J.C.1    Slater, S.F.2
  • 66
  • 68
    • 84986104478 scopus 로고    scopus 로고
    • Market orientation and business performance: some evidence from Hong Kong
    • Ngai, J.C. and Ellis, P. (1998), “Market orientation and business performance: some evidence from Hong Kong”, International Marketing Review, Vol. 15 No. 2, pp. 119-131.
    • (1998) International Marketing Review , vol.15 , Issue.2 , pp. 119-131
    • Ngai, J.C.1    Ellis, P.2
  • 69
    • 0036811941 scopus 로고    scopus 로고
    • Market orientation and alternative strategic orientations: a longitudinal assessment of performance implications
    • Noble, C., Sinha, R. and Kumar, A. (2002), “Market orientation and alternative strategic orientations: a longitudinal assessment of performance implications”, Journal of Marketing, Vol. 66, October, pp. 25-39.
    • (2002) Journal of Marketing , vol.66 , Issue.October , pp. 25-39
    • Noble, C.1    Sinha, R.2    Kumar, A.3
  • 71
    • 70349465988 scopus 로고    scopus 로고
    • Market-based approach to understanding communication and teamworking: a multi-disciplinary literature review
    • ABI/INFORM Global (accessed July 2, 2009).
    • Peters, L. and Fletcher, K.P. (2004), “Market-based approach to understanding communication and teamworking: a multi-disciplinary literature review”, Academy of Marketing Science Review, ABI/INFORM Global (accessed July 2, 2009).
    • (2004) Academy of Marketing Science Review
    • Peters, L.1    Fletcher, K.P.2
  • 72
    • 84992936403 scopus 로고
    • The role of contingency factors: untangling the relationship between strategic planning and performance
    • Powell, T. (1994), “The role of contingency factors: untangling the relationship between strategic planning and performance”, Revue Canadienne des Sciences de l' Administration, Vol. 11 No. 2, pp. 124-8.
    • (1994) Revue Canadienne des Sciences de l' Administration , vol.11 , Issue.2 , pp. 124-128
    • Powell, T.1
  • 73
    • 0344943982 scopus 로고    scopus 로고
    • The impact of market orientation on product innovativeness and business performance
    • Sandvik, I. and Sandvik, K. (2003), “The impact of market orientation on product innovativeness and business performance”, International Journal of Research in Marketing, Vol. 20 No. 4, pp. 355-376.
    • (2003) International Journal of Research in Marketing , vol.20 , Issue.4 , pp. 355-376
    • Sandvik, I.1    Sandvik, K.2
  • 74
    • 33847061701 scopus 로고    scopus 로고
    • How well does the firm know its customers? The moderating effect of market orientation in the hospitality industry?
    • Sandvik, K. and Gr⊘nhaug, K. (2007), “How well does the firm know its customers? The moderating effect of market orientation in the hospitality industry?”, Tourism Economics, Vol. 13 No. 1, pp. 5-23.
    • (2007) Tourism Economics , vol.13 , Issue.1 , pp. 5-23
    • Sandvik, K.1    Gr⊘nhaug, K.2
  • 75
    • 0032733709 scopus 로고    scopus 로고
    • Business performance in the UK hotel sector
    • Sargeant, A. and Mohamad, M. (1999), “Business performance in the UK hotel sector”, The Service Industry Journal, Vol. 19 No. 3, pp. 42-59.
    • (1999) The Service Industry Journal , vol.19 , Issue.3 , pp. 42-59
    • Sargeant, A.1    Mohamad, M.2
  • 77
    • 84993027754 scopus 로고
    • Does competitive advantage environment moderate the market orientation performance relationship?
    • Slater, S. and Narver, J. (1994), “Does competitive advantage environment moderate the market orientation performance relationship?”, Journal of Marketing, Vol. 58, January, pp. 46-55.
    • (1994) Journal of Marketing , vol.58 , Issue.January , pp. 46-55
    • Slater, S.1    Narver, J.2
  • 78
    • 84992988776 scopus 로고
    • Market orientation and learning orientation
    • Slater, S. and Narver, J. (1995), “Market orientation and learning orientation”, Journal of Marketing, Vol. 59 No. 3, pp. 63-74.
    • (1995) Journal of Marketing , vol.59 , Issue.3 , pp. 63-74
    • Slater, S.1    Narver, J.2
  • 79
    • 0034388640 scopus 로고    scopus 로고
    • Antecedents and consequences of marketing managers' conflict-handling behaviours
    • Song, X.M., Xie, J. and Dyer, B. (2000), “Antecedents and consequences of marketing managers' conflict-handling behaviours”, Journal of Marketing, Vol. 64, pp. 50-66.
    • (2000) Journal of Marketing , vol.64 , pp. 50-66
    • Song, X.M.1    Xie, J.2    Dyer, B.3
  • 81
    • 84945180805 scopus 로고
    • Managing customer relationships for profit: the dynamics of relationship quality
    • Storbacka, K., Strandvik, T. and Grönroos, C. (1993), “Managing customer relationships for profit: the dynamics of relationship quality”, Industry Marketing Management, Vol. 5, pp. 21-28.
    • (1993) Industry Marketing Management , vol.5 , pp. 21-28
    • Storbacka, K.1    Strandvik, T.2    Grönroos, C.3
  • 82
    • 0001710569 scopus 로고    scopus 로고
    • Consumer perceived value: the development of a multiple item scale
    • Sweeney, J. and Soutar, G. (2001), “Consumer perceived value: the development of a multiple item scale”, Journal of Retailing, Vol. 77, pp. 203-220.
    • (2001) Journal of Retailing , vol.77 , pp. 203-220
    • Sweeney, J.1    Soutar, G.2
  • 83
    • 0032220427 scopus 로고    scopus 로고
    • Social capital and value creation: the role of inrafirm networks
    • Tsai, W. and Ghoshal, S. (1998), “Social capital and value creation: the role of inrafirm networks”, Academy of Management Journal, Vol. 41 No. 4, pp. 464-476.
    • (1998) Academy of Management Journal , vol.41 , Issue.4 , pp. 464-476
    • Tsai, W.1    Ghoshal, S.2
  • 84
    • 0041902082 scopus 로고    scopus 로고
    • Customer value in business markets: an agenda for inquiry
    • Ulaga, W. (2001), “Customer value in business markets: an agenda for inquiry”, Industrial Marketing Management, Vol. 30 No. 4, pp. 1-7.
    • (2001) Industrial Marketing Management , vol.30 , Issue.4 , pp. 1-7
    • Ulaga, W.1
  • 85
    • 0344082101 scopus 로고    scopus 로고
    • Capturing value creation in business relationships: a customer perspective
    • Ulaga, W. (2003), “Capturing value creation in business relationships: a customer perspective”, Industrial Marketing Management, Vol. 32 No. 8, pp. 677-693.
    • (2003) Industrial Marketing Management , vol.32 , Issue.8 , pp. 677-693
    • Ulaga, W.1
  • 86
    • 0011909720 scopus 로고    scopus 로고
    • Measuring customer perceived value in business markets
    • Ulaga, W. and Chacour, S. (2001), “Measuring customer perceived value in business markets”, Industrial Marketing Management, Vol. 30, pp. 525-540.
    • (2001) Industrial Marketing Management , vol.30 , pp. 525-540
    • Ulaga, W.1    Chacour, S.2
  • 89
    • 84992975947 scopus 로고    scopus 로고
    • An integrated framework for customer value and customer-relationship-management performance: a customer-based perspective from China
    • Wang, Y., Lo, H., Chi, R. and Yang, Y. (2004), “An integrated framework for customer value and customer-relationship-management performance: a customer-based perspective from China”, Managing Service Quality, Vol. 14 Nos 2 / 3, pp. 69-82.
    • (2004) Managing Service Quality , vol.14 , Issue.2-3 , pp. 69-82
    • Wang, Y.1    Lo, H.2    Chi, R.3    Yang, Y.4
  • 90
    • 0034179376 scopus 로고    scopus 로고
    • An exploration of the meaning and outcomes of customer-defined market orientation
    • Webb, D., Webster, C. and Krepapa, A. (2000), “An exploration of the meaning and outcomes of customer-defined market orientation”, Journal of Business Research, Vol. 48 No. 2, pp. 101-112.
    • (2000) Journal of Business Research , vol.48 , Issue.2 , pp. 101-112
    • Webb, D.1    Webster, C.2    Krepapa, A.3
  • 91
    • 27944483930 scopus 로고    scopus 로고
    • The role of marketing capability in innovative-based competitive advantage
    • Weerawardena, J. (2003), “The role of marketing capability in innovative-based competitive advantage”, Journal of Strategic Marketing, Vol. 11, pp. 15-35.
    • (2003) Journal of Strategic Marketing , vol.11 , pp. 15-35
    • Weerawardena, J.1
  • 92
    • 34547770213 scopus 로고    scopus 로고
    • A re-examination of the relationship between value, satisfaction and intention in business services
    • Whittaker, G., Ledden, L. and Kalafatis, S. (2007), “A re-examination of the relationship between value, satisfaction and intention in business services”, Journal of Services Marketing, Vol. 21 No. 5, pp. 345-357.
    • (2007) Journal of Services Marketing , vol.21 , Issue.5 , pp. 345-357
    • Whittaker, G.1    Ledden, L.2    Kalafatis, S.3
  • 93
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: the next source of competitive advantage
    • Woodruff, R.B. (1997), “Customer value: the next source of competitive advantage”, Journal of Academy of Marketing Science, Vol. 25 No. 2, pp. 139-153.
    • (1997) Journal of Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 94
    • 0034311135 scopus 로고    scopus 로고
    • Market orientation and new product development in global industries
    • Wren, B., Souder, W.E. and Berkowitz, D. (2000), “Market orientation and new product development in global industries”, Industrial Marketing Management, Vol. 29 No. 6, pp. 601-611.
    • (2000) Industrial Marketing Management , vol.29 , Issue.6 , pp. 601-611
    • Wren, B.1    Souder, W.E.2    Berkowitz, D.3
  • 95
    • 0002855812 scopus 로고
    • Business process re-engineering and process management: a survey of current practice and future trends in integrated management
    • Zairi, M. and Sinclair, D. (1995), “Business process re-engineering and process management: a survey of current practice and future trends in integrated management”, Work Study, Vol. 44 No. 6, pp. 3-16.
    • (1995) Work Study , vol.44 , Issue.6 , pp. 3-16
    • Zairi, M.1    Sinclair, D.2
  • 96
    • 21344491635 scopus 로고
    • The financial information content of perceived quality
    • Aaker, D.A. and Jacobson, R. (1994), “The financial information content of perceived quality”, Journal of Marketing Research, Vol. 3 No. 2, pp. 191-210.
    • (1994) Journal of Marketing Research , vol.3 , Issue.2 , pp. 191-210
    • Aaker, D.A.1    Jacobson, R.2
  • 97
    • 0008531511 scopus 로고
    • Export behaviour of fresh produce marketers: towards a co-ordination with general theory
    • Aksoy, S. and Kaynak, E. (1994), “Export behaviour of fresh produce marketers: towards a co-ordination with general theory”, International Marketing Review, Vol. 1 No. 2, pp. 16-32.
    • (1994) International Marketing Review , vol.1 , Issue.2 , pp. 16-32
    • Aksoy, S.1    Kaynak, E.2
  • 98
    • 22844454743 scopus 로고    scopus 로고
    • The synergistic effects of market orientation and learning orientation on organisational performance
    • Baker, W. and Sinkula, J. (1999), “The synergistic effects of market orientation and learning orientation on organisational performance”, Journal of the Academy of Marketing Science, Vol. 27 No. 4, pp. 411-427.
    • (1999) Journal of the Academy of Marketing Science , vol.27 , Issue.4 , pp. 411-427
    • Baker, W.1    Sinkula, J.2
  • 99
    • 84995219092 scopus 로고
    • The many parts of vertical coordination: structural implications for the US food system
    • Barkema, A. and Drabenstott, M. (1995), “The many parts of vertical coordination: structural implications for the US food system”, Agribusiness, Vol. 2 No. 5, pp. 483-492.
    • (1995) Agribusiness , vol.2 , Issue.5 , pp. 483-492
    • Barkema, A.1    Drabenstott, M.2
  • 100
    • 33645838806 scopus 로고
    • Psychosocial determinants of fruit and vegetable consumption among adults: result of focus group interviews
    • Brug, J., Debie, S., Assema, P. and Weijts, W. (1995), “Psychosocial determinants of fruit and vegetable consumption among adults: result of focus group interviews”, Food Quality Preferences, Vol. 6, pp. 99-107.
    • (1995) Food Quality Preferences , vol.6 , pp. 99-107
    • Brug, J.1    Debie, S.2    Assema, P.3    Weijts, W.4
  • 101
    • 0003622489 scopus 로고    scopus 로고
    • Horticultural commodity chains; the impact of the UK market on African fresh vegetable industry
    • IDS Working Paper, No. 96, Institute of Development Studies, University of Sussex, Brighton.
    • Dolan, C., Humphrey, J. and Harris-Pascal, C. (1999), “Horticultural commodity chains; the impact of the UK market on African fresh vegetable industry”, IDS Working Paper, No. 96, Institute of Development Studies, University of Sussex, Brighton.
    • (1999)
    • Dolan, C.1    Humphrey, J.2    Harris-Pascal, C.3
  • 102
    • 0006963708 scopus 로고
    • New crop development in New Zealand
    • John Wiley & Sons New York, NY
    • Douglas, J.A. (1993), “New crop development in New Zealand”, in Ed. Janick, J. and Ed. Simon, J. (Eds), New Crops, John Wiley & Sons, New York, NY.
    • (1993) New Crops
    • Douglas, J.A.1    Janick, J.2    Simon, J.3
  • 103
    • 80053615216 scopus 로고
    • Marketing in the new millennium
    • Doyle, P. (1992), “Marketing in the new millennium”, European Journal of Marketing, Vol. 29 No. 13, pp. 23-41.
    • (1992) European Journal of Marketing , vol.29 , Issue.13 , pp. 23-41
    • Doyle, P.1
  • 104
    • 0345423640 scopus 로고    scopus 로고
    • Customer perceived value: a substitute for customer satisfaction business markets?
    • Eggert, A. and Ulaga, W. (2002), “Customer perceived value: a substitute for customer satisfaction business markets?”, Journal of Business & Industrial Marketing, Vol. 7 No. 2 / 3, pp. 107-118.
    • (2002) Journal of Business & Industrial Marketing , vol.7 , Issue.2-3 , pp. 107-118
    • Eggert, A.1    Ulaga, W.2
  • 105
    • 0041401088 scopus 로고    scopus 로고
    • The initiators of changes in customers' desired value
    • Flint, D. and Woodrufff, R.B. (2001), “The initiators of changes in customers' desired value”, Industrial Marketing Management, Vol. 30, pp. 321-337.
    • (2001) Industrial Marketing Management , vol.30 , pp. 321-337
    • Flint, D.1    Woodrufff, R.B.2
  • 106
    • 84993017846 scopus 로고
    • A national customer satisfaction barometer: the Swedish experience
    • Fornell, C. (1992), “A national customer satisfaction barometer: the Swedish experience”, Journal of Marketing, Vol. 56, pp. 6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 107
    • 0007067689 scopus 로고    scopus 로고
    • A contingency approach to market orientation: distinguishing behaviors, systems, structures, strategies and performance characteristics
    • Harris, L. and Piercy, N. (1999), “A contingency approach to market orientation: distinguishing behaviors, systems, structures, strategies and performance characteristics”, Journal of Marketing Management, Vol. 15 No. 7, pp. 617-646.
    • (1999) Journal of Marketing Management , vol.15 , Issue.7 , pp. 617-646
    • Harris, L.1    Piercy, N.2
  • 108
    • 0012548342 scopus 로고    scopus 로고
    • Closer vertical integration in agri-food supply chains: a conceptual framework and some preliminary evidence
    • Hobbs, J. and Young, L. (2000), “Closer vertical integration in agri-food supply chains: a conceptual framework and some preliminary evidence”, Supply Chain Management: An International Journal, Vol. 5 No. 3, pp. 131-142.
    • (2000) Supply Chain Management: An International Journal , vol.5 , Issue.3 , pp. 131-142
    • Hobbs, J.1    Young, L.2
  • 109
    • 0008529451 scopus 로고    scopus 로고
    • Partnerships in produce: the J. Sainsbury approach to managing the fresh produce supply chains
    • Hughes, D. and Merton, J. (1996), “Partnerships in produce: the J. Sainsbury approach to managing the fresh produce supply chains”, Supply Chain Management: An International Journal, Vol. 1 No. 2, pp. 4-6.
    • (1996) Supply Chain Management: An International Journal , vol.1 , Issue.2 , pp. 4-6
    • Hughes, D.1    Merton, J.2
  • 110
    • 33947118106 scopus 로고    scopus 로고
    • Demand chain management – integrating marketing and supply chain management
    • Juttner, U., Christopher, M. and Baker, S. (2007), “Demand chain management – integrating marketing and supply chain management”, Industrial Marketing Management, Vol. 26, pp. 377-392.
    • (2007) Industrial Marketing Management , vol.26 , pp. 377-392
    • Juttner, U.1    Christopher, M.2    Baker, S.3
  • 111
    • 84986082086 scopus 로고    scopus 로고
    • Customer satisfaction with services: putting perceived value into the equation
    • Mc Dougall, T. (2000), “Customer satisfaction with services: putting perceived value into the equation”, The Journal of Services Marketing, Vol. 14 No. 5, pp. 392-410.
    • (2000) The Journal of Services Marketing , vol.14 , Issue.5 , pp. 392-410
    • Mc Dougall, T.1
  • 114
    • 0031314022 scopus 로고    scopus 로고
    • Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business service context: an empirical examination
    • Patterson, G.P. and Spreng, A.R. (1997), “Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business-to-business service context: an empirical examination”, International Journal of Service Industry Management, Vol. 8 No. 5, pp. 414-434.
    • (1997) International Journal of Service Industry Management , vol.8 , Issue.5 , pp. 414-434
    • Patterson, G.P.1    Spreng, A.R.2
  • 117
    • 23044518447 scopus 로고    scopus 로고
    • Intelligence generation and superior customer value
    • Slater, S. and Narver, J. (2000 a), “Intelligence generation and superior customer value”, Journal of the Academy of Marketing Science, Vol. 28 No. 1, pp. 120-7.
    • (2000) Journal of the Academy of Marketing Science , vol.28 , Issue.1 , pp. 120-127
    • Slater, S.1    Narver, J.2
  • 118
    • 0002576092 scopus 로고    scopus 로고
    • The positive effect of market orientation on business profitability
    • Slater, S. and Narver, J. (2000 b), “The positive effect of market orientation on business profitability”, Journal of Business Research, Vol. 48 No. 1, pp. 63-69.
    • (2000) Journal of Business Research , vol.48 , Issue.1 , pp. 63-69
    • Slater, S.1    Narver, J.2
  • 121
    • 0005774684 scopus 로고    scopus 로고
    • Will Africa's participation in horticultural chains survive liberalisation
    • IDS Working Paper, No. 106, Institute of Development Studies, University of Sussex, Brighton.
    • Steven, C. and Kennan, J. (2000), “Will Africa's participation in horticultural chains survive liberalisation”, IDS Working Paper, No. 106, Institute of Development Studies, University of Sussex, Brighton.
    • (2000)
    • Steven, C.1    Kennan, J.2
  • 123
    • 0034424507 scopus 로고    scopus 로고
    • Strategic orientation and firm performance in an artistic environment
    • Voss, G. and Voss, Z. (2000), “Strategic orientation and firm performance in an artistic environment”, Journal of Marketing, Vol. 64, January, pp. 67-83.
    • (2000) Journal of Marketing , vol.64 , Issue.January , pp. 67-83
    • Voss, G.1    Voss, Z.2
  • 124
    • 0002667763 scopus 로고
    • Customer perception of price, quality, and value: a means-end model and synthesis of evidence
    • Zeithaml, V.A. (1988), “Customer perception of price, quality, and value: a means-end model and synthesis of evidence”, Journal of Marketing, Vol. 52 No. 3, pp. 2-22.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1
  • 125
    • 0030548125 scopus 로고    scopus 로고
    • The behavioural consequences of service quality
    • Zeithaml, V., Berry, L. and Parasuraman, A. (1996), “The behavioural consequences of service quality”, Journal of Marketing, Vol. 60, April, pp. 31-66.
    • (1996) Journal of Marketing , vol.60 , Issue.April , pp. 31-66
    • Zeithaml, V.1    Berry, L.2    Parasuraman, A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.