Service quality and satisfaction – the moderating role of value

European Journal of Marketing

Volumn 34, Issue 11-12, 2000, Pages 1338-1353

  Caruana, Albert ^a   Money, Arthur H ^b   Berthon, Pierre R ^c  

^a UNIVERSITY OF MALTA   (Malta)

^b UNIVERSITY OF READING   (United Kingdom)

^c UNIVERSITY OF WALES   (United Kingdom)

Author keywords

Customer satisfaction; Regression analysis; Service quality; Services marketing; Value

Indexed keywords

EID: 85135343288     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560010764432     Document Type: Article

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