메뉴 건너뛰기




Volumn 28, Issue 5, 1999, Pages 553-564

Relationship marketing teams improving the utilization of customer relationship potentials through a high team design quality

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0033196044     PISSN: 00198501     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0019-8501(99)00082-6     Document Type: Article
Times cited : (40)

References (28)
  • 1
    • 0003155251 scopus 로고
    • A conceptualization of the functions and roles of formalized selling and buying teams
    • Deeter-Schmelz, Dawn R., and Ramsey, Rosemary: A conceptualization of the functions and roles of formalized selling and buying teams. Journal of Personal Selling and Sales Management, 15, 47-60 (1995).
    • (1995) Journal of Personal Selling and Sales Management , vol.15 , pp. 47-60
    • Deeter-Schmelz, D.R.1    Ramsey, R.2
  • 4
    • 0000612950 scopus 로고
    • Using teams to manage collaborative relationships in business markets
    • Narus, James A., and Anderson, James C.: Using teams to manage collaborative relationships in business markets. Journal of Business-to-Business Marketing, 2, 17-47 (1995).
    • (1995) Journal of Business-to-Business Marketing , vol.2 , pp. 17-47
    • Narus, J.A.1    Anderson, J.C.2
  • 8
    • 21844489555 scopus 로고
    • Dyadic business relationships within a business network context
    • Anderson, James, Håkansson, Håkan, and Johanson, Jan: Dyadic business relationships within a business network context. Journal of Marketing, 58, 1-15 (1994).
    • (1994) Journal of Marketing , vol.58 , pp. 1-15
    • Anderson, J.1    Håkansson, H.2    Johanson, J.3
  • 10
    • 0009249071 scopus 로고    scopus 로고
    • Relationship management by team: Theoretical considerations
    • Joyce A. Young, Dale L. Varble, and Paye W. Gilbert, eds., Southwestern Marketing Association, Terre Haute, IN
    • Helfert, Gabi: Relationship management by team: Theoretical considerations, in Advances in Marketing, Joyce A. Young, Dale L. Varble, and Paye W. Gilbert, eds., Southwestern Marketing Association, Terre Haute, IN, 1997, 1-10.
    • (1997) Advances in Marketing , pp. 1-10
    • Helfert, G.1
  • 11
    • 21344475322 scopus 로고
    • The commitment-trust theory of relationship marketing
    • Morgan, Robert M., and Hunt, Shelby D.: The commitment-trust theory of relationship marketing. Journal of Marketing, 58, 20-38 (1994).
    • (1994) Journal of Marketing , vol.58 , pp. 20-38
    • Morgan, R.M.1    Hunt, S.D.2
  • 12
    • 0038877602 scopus 로고    scopus 로고
    • A predictive model of self-managing work team effectiveness
    • Cohen, Susan G., Ledford, Gerald E., Jr., and Spreitzer, Gretchen M.: A predictive model of self-managing work team effectiveness. Human Relations, 49, 643-676 (1996).
    • (1996) Human Relations , vol.49 , pp. 643-676
    • Cohen, S.G.1    Ledford G.E., Jr.2    Spreitzer, G.M.3
  • 13
    • 84970466053 scopus 로고
    • Organizational behavior: Group structure, process, and effectiveness
    • Gist, Marilyn E., Locke, Edwin A., and Taylor, M. Susan: Organizational behavior: Group structure, process, and effectiveness. Journal of Management, 13, 237-257 (1987).
    • (1987) Journal of Management , vol.13 , pp. 237-257
    • Gist, M.E.1    Locke, E.A.2    Taylor, M.S.3
  • 14
    • 84936823659 scopus 로고
    • Groups in context: A model of task group effectiveness
    • Gladstein, Deborah L., Groups in context: A model of task group effectiveness. Administrative Science Quarterly, 29, 499-517 (1984).
    • (1984) Administrative Science Quarterly , vol.29 , pp. 499-517
    • Gladstein, D.L.1
  • 15
    • 0000691121 scopus 로고
    • Group performance and intergroup relations in organizations
    • Marvin D. Dunnette and Leaetta M. Hough, eds., Consulting Psychologists Press, Palo Alto, CA
    • Guzzo, Richard A., and Shea, Gregory P.: Group performance and intergroup relations in organizations, in Handbook of Industrial and Organizational Psychology, Marvin D. Dunnette and Leaetta M. Hough, eds., Consulting Psychologists Press, Palo Alto, CA, 1992, 269-313.
    • (1992) Handbook of Industrial and Organizational Psychology , pp. 269-313
    • Guzzo, R.A.1    Shea, G.P.2
  • 16
    • 0000644040 scopus 로고
    • The design of work teams
    • Jay W. Lorsch, ed., Prentice-Hall, Englewood Cliffs, NJ
    • Hackman, J. Richard: The design of work teams, in Handbook of Organizational Behavior, Jay W. Lorsch, ed., Prentice-Hall, Englewood Cliffs, NJ, 1987, 315-342.
    • (1987) Handbook of Organizational Behavior , pp. 315-342
    • Hackman, J.R.1
  • 18
    • 77956784655 scopus 로고
    • Team building and its influence on team effectiveness: An examination of conceptual and empirical developments
    • Kathryn Kelley, ed., Elsevier, Amsterdam
    • Tannenbaum, Scott I., Beard, Rebecca L., and Salas, Eduardo: Team building and its influence on team effectiveness: An examination of conceptual and empirical developments, in Issues, Theory, and Research in Industrial/Organizational Psychology, Kathryn Kelley, ed., Elsevier, Amsterdam, 1992, 117-153.
    • (1992) Issues, Theory, and Research in Industrial/Organizational Psychology , pp. 117-153
    • Tannenbaum, S.I.1    Beard, R.L.2    Salas, E.3
  • 20
    • 0001296941 scopus 로고
    • Outward bound: Strategies for team survival in an organization
    • Ancona, Deborah G.: Outward bound: Strategies for team survival in an organization. Academy of Management Journal, 33, 334-365 (1990).
    • (1990) Academy of Management Journal , vol.33 , pp. 334-365
    • Ancona, D.G.1
  • 21
    • 84965904077 scopus 로고
    • Beyond task and maintenance: Defining external functions in groups
    • Ancona, Deborah G., and Caldwell, David F.: Beyond task and maintenance: Defining external functions in groups. Group and Organization Studies, 13, 468-494 (1988).
    • (1988) Group and Organization Studies , vol.13 , pp. 468-494
    • Ancona, D.G.1    Caldwell, D.F.2
  • 22
    • 0001770337 scopus 로고
    • Influence strategies in organizational buying: The importance of connections to the right people in the right places
    • Bristor, Julia M.: Influence strategies in organizational buying: The importance of connections to the right people in the right places. Journal of Business-to-Business Marketing, 1, 63-98 (1993).
    • (1993) Journal of Business-to-Business Marketing , vol.1 , pp. 63-98
    • Bristor, J.M.1
  • 27
    • 0000835563 scopus 로고
    • The reliability and validity of key informant data from dyadic relationships in marketing channels
    • John, George, and Reve, Torger: The reliability and validity of key informant data from dyadic relationships in marketing channels. Journal of Marketing Research, 19, 517-524 (1982).
    • (1982) Journal of Marketing Research , vol.19 , pp. 517-524
    • John, G.1    Reve, T.2
  • 28
    • 0001062548 scopus 로고
    • Assessing measurement error in key informant reports: A methodological note on organizational analysis in marketing
    • Phillips, Lynn: Assessing measurement error in key informant reports: A methodological note on organizational analysis in marketing. Journal of Marketing Research, 18, 395-415 (1981).
    • (1981) Journal of Marketing Research , vol.18 , pp. 395-415
    • Phillips, L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.