The changing role of the health care customer: review, synthesis and research agenda

Journal of Service Management

Volumn 28, Issue 1, 2017, Pages 2-33

  McColl Kennedy, Janet R ^a   Snyder, Hannah ^a   Elg, Mattias ^b   Witell, Lars ^b   Helkkula, Anu ^c   Hogan, Suellen J ^a   Anderson, Laurel ^d  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b LINKÖPING UNIVERSITY   (Sweden)

^c HANKEN SCHOOL OF ECONOMICS   (Finland)

^d ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Co creation; Customer; Health care; Practices; Role; Value co creation

Indexed keywords

EID: 85015220981     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/JOSM-01-2016-0018     Document Type: Article

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