Motivating Customers to Adhere to Expert Advice in Professional Services: A Medical Service Context

Journal of Service Research

Volumn 18, Issue 1, 2015, Pages 39-58

  Seiders, Kathleen ^a   Flynn, Andrea Godfrey ^b   Berry, Leonard L ^c   Haws, Kelly L ^d  

^a BOSTON COLLEGE   (United States)

^b UNIVERSITY OF SAN DIEGO   (United States)

^c TEXAS A AND M UNIVERSITY   (United States)

^d VANDERBILT UNIVERSITY   (United States)

Author keywords

customer efficacy; health care services; professional service firms; service provider efficacy

Indexed keywords

EID: 84921044409     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670514539567     Document Type: Article

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