Customer Effort in Value Cocreation Activities: Improving Quality of Life and Behavioral Intentions of Health Care Customers

Journal of Service Research

Volumn 18, Issue 3, 2015, Pages 318-335

  Sweeney, Jillian C ^a   Danaher, Tracey S ^b   McColl Kennedy, Janet R ^c  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

^b MONASH UNIVERSITY   (Australia)

^c UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

activities; customer effort; customer effort in value cocreation activities; health care; hierarchy; participation; quality of life; resource integration; satisfaction; value cocreation

Indexed keywords

EID: 84936940576     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670515572128     Document Type: Article

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