Doctors' orders - if they're electronic, do they improve patient satisfaction? A complements/substitutes perspective

Journal of Operations Management

Volumn 29, Issue 7-8, 2011, Pages 639-649

  Queenan, Carrie C ^a   Angst, Corey M ^a   Devaraj, Sarv ^a  

^a UNIVERSITY OF NOTRE DAME   (United States)

Author keywords

Computerized Physician Order Entry (CPOE); Error prevention; Healthcare operations; Patient satisfaction; Routines; Technology value

Indexed keywords

HEALTH CARE;

ERROR PREVENTION; HEALTH-CARE OPERATIONS; PATIENT SATISFACTION; PHYSICIAN ORDERS; ROUTINES;

HOSPITALS;

EID: 80052272863     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2011.03.001     Document Type: Article

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