A review of twenty years of SERVQUAL research

International Journal of Quality and Service Sciences

Volumn 1, Issue 2, 2009, Pages 172-198

  Ladhari, Riadh ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

Quality management techniques; Research work; SERVQUAL

Indexed keywords

EID: 84986104552     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566690910971445     Document Type: Review

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