Assessing the cross-cultural applicability of a service quality measure: A comparative study between Quebec and Peru

International Journal of Service Industry Management

Volumn 10, Issue 5, 1999, Pages 449-468

  Espinoza, Miguel Morales ^a  

^a UNIVERSIDAD ESAN   (Peru)

Author keywords

Cross cultural management; Culture; Latin America; Peru; Quebec; Research; Service quality

Indexed keywords

EID: 0033477585     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564239910288987     Document Type: Article

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