SYSTRA-SQ: A new measure of bank service quality

International Journal of Service Industry Management

Volumn 13, Issue 4, 2002, Pages 362-381

  Aldlaigan, Abdullah H ^a   Buttle, Francis A ^b  

^a Institute of Banking   (Saudi Arabia)

^b MACQUARIE UNIVERSITY   (Australia)

Author keywords

Banking; Measurement; Service quality

Indexed keywords

EID: 84986166016     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230210445041     Document Type: Article

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