An empirical study of SERVQUALs dimensionality

Service Industries Journal

Volumn 18, Issue 2, 1998, Pages 16-44

  Llosa, Sylvie ^a   Chandon, Jean Louis ^a   Orsingher, Chiara ^a  

^a AIX MARSEILLE UNIVERSITY   (France)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0002141963     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069800000017     Document Type: Article

References (27)

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