Assessment of employees' perceptions of service quality and satisfaction with e-business

International Journal of Human Computer Studies

Volumn 64, Issue 9, 2006, Pages 926-938

  Lai, Jung Yu ^a  

^a NATIONAL CHUNG HSING UNIVERSITY   (Taiwan)

Author keywords

E business; Enterprise applications; Service quality; User satisfaction

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION ANALYSIS; INFORMATION TECHNOLOGY; INTERCONNECTION NETWORKS; MARKETING; PERSONNEL; QUALITY OF SERVICE; USER INTERFACES;

E-BUSINESS; ENTERPRISE APPLICATIONS; SERVICE QUALITY; USER SATISFACTION;

ELECTRONIC COMMERCE;

EID: 33745646577     PISSN: 10715819     EISSN: 10959300     Source Type: Journal    
DOI: 10.1016/j.ijhcs.2006.04.007     Document Type: Article

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