Measurement of internal service quality: application of the SERVQUAL battery to internal service quality

Managing Service Quality: An International Journal

Volumn 12, Issue 5, 2002, Pages 278-291

  Kang, GiDu ^a   Jame, Jeffrey ^a   Alexandris, Kostas ^a  

^a UNIVERSITY OF ILLINOIS AT URBANA CHAMPAIGN   (United States)

Author keywords

Corporate culture; Internal marketing; Service quality

Indexed keywords

EID: 84986132513     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520210442065     Document Type: Article

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