The dimensions of service quality: The original European perspective revisited

Service Industries Journal

Volumn 17, Issue 1, 1997, Pages 173-189

  Mels, Gerhard ^a   Boshoff, Christo ^b   Nel, Deon ^c  

^a NELSON MANDELA METROPOLITAN UNIVERSITY   (South Africa)

^b UNIVERSITY OF OTAGO   (New Zealand)

^c UNIVERSITY OF CAPE TOWN   (South Africa)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0001734410     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/02642069700000009     Document Type: Review

References (26)

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