메뉴 건너뛰기




Volumn , Issue , 2008, Pages 235-261

Emotions at work: A review and research agenda

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84949782611     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9781849200448.n14     Document Type: Chapter
Times cited : (75)

References (255)
  • 4
    • 8144229494 scopus 로고    scopus 로고
    • Affect from the top down: How powerful individuals' positive affect shapes negotiations
    • Anderson, C. Thompson, L. 'Affect from the top down: How powerful individuals' positive affect shapes negotiations'Organizational Behavior and Human Decision Processes 95 (2) 125-139. (2004)doi:10.1016/j.obhdp.2004.05.002 http://dx.doi.org/10.1016/j.obhdp.2004.05.002
    • (2004) Organizational Behavior and Human Decision Processes , vol.95 , Issue.2 , pp. 125-139
    • Anderson, C.1    Thompson, L.2
  • 5
    • 0033163769 scopus 로고    scopus 로고
    • Tit for tat? The spiraling effect of incivility in the workplace
    • Andersson, L. M. Pearson, C. M. 'Tit for tat? The spiraling effect of incivility in the workplace'Academy of Management Review 24 452-471. (1999)
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.M.1    Pearson, C.M.2
  • 6
    • 84973746077 scopus 로고
    • Emotion in the workplace - A reappraisal
    • Ashforth, B. Humphrey, R. H. 'Emotion in the workplace - A reappraisal'Human Relations 48 (2) 97-125. (1995)doi:10.1177/001872679504800201 http://dx.doi.org/10.1177/001872679504800201
    • (1995) Human Relations , vol.48 , Issue.2 , pp. 97-125
    • Ashforth, B.1    Humphrey, R.H.2
  • 7
    • 0041011178 scopus 로고
    • Emotional labor in service roles - The influence of identity
    • Ashforth, B. E. Humphrey, R. H. 'Emotional labor in service roles - The influence of identity'Academy of Management Review 18 (1) 88-115. (1993)
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 88-115
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 8
    • 0020852171 scopus 로고
    • Studies on anger and aggression: Implications for a theory of emotion
    • Averill, J. R. 'Studies on anger and aggression: Implications for a theory of emotion'American Psychologist 38 1145-1160. (1983)doi:10.1037/0003-066X.38.11.1145 http://dx.doi.org/10.1037/0003-066X.38.11.1145
    • (1983) American Psychologist , vol.38 , pp. 1145-1160
    • Averill, J.R.1
  • 9
    • 0033241849 scopus 로고    scopus 로고
    • A funny thing happened on the way to the bottom line: Humor as a moderator of leadership style effects
    • Avolio, B. J. Howell, J. M. Sosik, J. J. 'A funny thing happened on the way to the bottom line: Humor as a moderator of leadership style effects'Academy of Management Journal 42 (2) 219-227. (1999)doi:10.2307/257094 http://dx.doi.org/10.2307/257094
    • (1999) Academy of Management Journal , vol.42 , Issue.2 , pp. 219-227
    • Avolio, B.J.1    Howell, J.M.2    Sosik, J.J.3
  • 10
    • 0037398702 scopus 로고    scopus 로고
    • Culture moderates the self-regulation of shame and its effects on performance: The case of salespersons in the Netherlands and the Philippines
    • Bagozzi, R. Verbeke, W. Gavino, J. 'Culture moderates the self-regulation of shame and its effects on performance: The case of salespersons in the Netherlands and the Philippines'Journal of Applied Psychology 88 (2) 219-233. (2003)doi:10.1037/0021-9010.88.2.219 http://dx.doi.org/10.1037/0021-9010.88.2.219
    • (2003) Journal of Applied Psychology , vol.88 , Issue.2 , pp. 219-233
    • Bagozzi, R.1    Verbeke, W.2    Gavino, J.3
  • 11
    • 0001458065 scopus 로고
    • Understanding subordinate reactions to punishment incidents: Perspectives from justice and social affect
    • Ball, G. A. Trevino, L. K. Sims, H. P. Jr. 'Understanding subordinate reactions to punishment incidents: Perspectives from justice and social affect'Leadership Quarterly 3 (4) 307-333. (1992)doi:10.1016/1048-9843(92)90019-C http://dx.doi.org/10.1016/1048-9843%2892%2990019-C
    • (1992) Leadership Quarterly , vol.3 , Issue.4 , pp. 307-333
    • Ball, G.A.1    Trevino, L.K.2    Sims, H.P.3
  • 12
    • 24944578645 scopus 로고    scopus 로고
    • Exploring the roleof emotions ininjustice perceptions and retaliation
    • Barclay, L. J. Skarlicki, D. P. Pugh, S. D. 'Exploring the roleof emotions ininjustice perceptions and retaliation'Journal of Applied Psychology 90 (4) 629-643. (2005)doi:10.1037/0021-9010.90.4.629 http://dx.doi.org/10.1037/0021-9010.90.4.629
    • (2005) Journal of Applied Psychology , vol.90 , Issue.4 , pp. 629-643
    • Barclay, L.J.1    Skarlicki, D.P.2    Pugh, S.D.3
  • 13
    • 33846622080 scopus 로고    scopus 로고
    • "Service with a smile" and encounter satisfaction: Emotional contagion and appraisal mechanisms
    • Barger, P. Grandey, A. '"Service with a smile" and encounter satisfaction: Emotional contagion and appraisal mechanisms'Academy of Management Journal 49 (6) 1229-1238. (2006)doi:10.5465/AMJ.2006.23478695 http://dx.doi.org/10.5465/AMJ.2006.23478695
    • (2006) Academy of Management Journal , vol.49 , Issue.6 , pp. 1229-1238
    • Barger, P.1    Grandey, A.2
  • 14
    • 0035404188 scopus 로고    scopus 로고
    • Behind closed doors: In-home workers' experience of sexual harassment and workplace violence
    • Barling, J. Rogers, A. G. Kelloway, E. K. 'Behind closed doors: In-home workers' experience of sexual harassment and workplace violence'Journal of Occupational Health Psychology 6 (3) 255-269. (2001)doi:10.1037/1076-8998.6.3.255 http://dx.doi.org/10.1037/1076-8998.6.3.255
    • (2001) Journal of Occupational Health Psychology , vol.6 , Issue.3 , pp. 255-269
    • Barling, J.1    Rogers, A.G.2    Kelloway, E.K.3
  • 15
    • 0030210981 scopus 로고    scopus 로고
    • Affect in dyadic negotiation: A model and propositions
    • Barry, B. Oliver, R. 'Affect in dyadic negotiation: A model and propositions'Organizational Behavior and Human Decision Processes 67 (2) 127-143. (1996)doi:10.1006/obhd.1996.0069 http://dx.doi.org/10.1006/obhd.1996.0069
    • (1996) Organizational Behavior and Human Decision Processes , vol.67 , Issue.2 , pp. 127-143
    • Barry, B.1    Oliver, R.2
  • 16
    • 0038107125 scopus 로고    scopus 로고
    • The ripple effect: Emotional contagion and its influence on group behavior
    • Barsade, S. 'The ripple effect: Emotional contagion and its influence on group behavior'Administrative Science Quarterly 47 (4) 644-675. (2002)doi:10.2307/3094912 http://dx.doi.org/10.2307/3094912
    • (2002) Administrative Science Quarterly , vol.47 , Issue.4 , pp. 644-675
    • Barsade, S.1
  • 17
    • 85122225617 scopus 로고    scopus 로고
    • The affective revolution in organizational behavior: The emergence of a paradigm
    • J. Greenberg (ed.). Mahwah, NJ: Lawrence Erlbaum Associates
    • Barsade, S. G., Brief, A. P. and Spataro, S. E.(2003) 'The affective revolution in organizational behavior: The emergence of a paradigm', in J. Greenberg (ed.), Organizational Behavior: The State of the Science, 2nd edn. Mahwah, NJ: Lawrence Erlbaum Associates, pp. 3-52.
    • (2003) Organizational Behavior: The State of the Science, 2nd edn , pp. 3-52
    • Barsade, S.G.1    Brief, A.P.2    Spataro, S.E.3
  • 18
    • 84949828543 scopus 로고    scopus 로고
    • Paper presented at the The Role of Emotions in Organizational Life: An Interdisciplinary Approach, Toronto, Ontario
    • Barsade, S. G., Gibson, D. E. and Putzel, R.(2005) Expressing Anger in Groups: Catharsis or Catastrophe? Paper presented at the The Role of Emotions in Organizational Life: An Interdisciplinary Approach, Toronto, Ontario.
    • (2005) Expressing Anger in Groups: Catharsis or Catastrophe?
    • Barsade, S.G.1    Gibson, D.E.2    Putzel, R.3
  • 19
    • 0034337177 scopus 로고    scopus 로고
    • To your heart's content: A model of affective diversity in top management teams
    • Barsade, S. Ward, A. Turner, J. Sonnenfeld, J. 'To your heart's content: A model of affective diversity in top management teams'Administrative Science Quarterly 45 (4) 802-836. (2000)doi:10.2307/2667020 http://dx.doi.org/10.2307/2667020
    • (2000) Administrative Science Quarterly , vol.45 , Issue.4 , pp. 802-836
    • Barsade, S.1    Ward, A.2    Turner, J.3    Sonnenfeld, J.4
  • 20
    • 0034339118 scopus 로고    scopus 로고
    • The collective construction of work group moods
    • Bartel, C. Saavedra, R. 'The collective construction of work group moods'Administrative Science Quarterly 45 (2) 197-231. (2000)doi:10.2307/2667070 http://dx.doi.org/10.2307/2667070
    • (2000) Administrative Science Quarterly , vol.45 , Issue.2 , pp. 197-231
    • Bartel, C.1    Saavedra, R.2
  • 21
    • 0141468904 scopus 로고    scopus 로고
    • Affective events-emotions matrix: A classification of work events and associated emotions
    • N. Ashkanasy, C. Hartel and W. Zerbe (eds). Westport, CT: Quorum
    • Basch, J. and Fisher, C. D.(2000) 'Affective events-emotions matrix: A classification of work events and associated emotions', in N. Ashkanasy, C. Hartel and W. Zerbe (eds), Emotions in the Workplace: Research, Theory, and Practice. Westport, CT: Quorum, pp. 36-48.
    • (2000) Emotions in the Workplace: Research, Theory, and Practice , pp. 36-48
    • Basch, J.1    Fisher, C.D.2
  • 23
    • 33748639272 scopus 로고    scopus 로고
    • Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies
    • Beal, D. Trougakos, J. Weiss, H. Green, S. 'Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies'Journal of Applied Psychology 91 (5) 1053-1065. (2006)doi:10.1037/0021-9010.91.5.1053 http://dx.doi.org/10.1037/0021-9010.91.5.1053
    • (2006) Journal of Applied Psychology , vol.91 , Issue.5 , pp. 1053-1065
    • Beal, D.1    Trougakos, J.2    Weiss, H.3    Green, S.4
  • 24
    • 0141990460 scopus 로고    scopus 로고
    • Methods of ecological momentary assessment in organizational research
    • Beal, D. J. Weiss, H. 'Methods of ecological momentary assessment in organizational research'Organizational Research Methods 6 440-464. (2003)doi:10.1177/1094428103257361 http://dx.doi.org/10.1177/1094428103257361
    • (2003) Organizational Research Methods , vol.6 , pp. 440-464
    • Beal, D.J.1    Weiss, H.2
  • 25
    • 29444457362 scopus 로고    scopus 로고
    • An episodic process model of affective influences on performance
    • Beal, D. J. Weiss, H. M. Barros, E. MacDermid, S. M. 'An episodic process model of affective influences on performance'Journal of Applied Psychology 90 (6) 1054-1068. (2005)doi:10.1037/0021-9010.90.6.1054 http://dx.doi.org/10.1037/0021-9010.90.6.1054
    • (2005) Journal of Applied Psychology , vol.90 , Issue.6 , pp. 1054-1068
    • Beal, D.J.1    Weiss, H.M.2    Barros, E.3    McDermid, S.M.4
  • 27
    • 0001249680 scopus 로고
    • The predicament of injustice: The management of moral outrage
    • JAI Press
    • Bies, R. J.(1987) 'The predicament of injustice: The management of moral outrage'Research in Organizational Behavior Vol. 9 289-319. JAI Press.
    • (1987) Research in Organizational Behavior , vol.9 , pp. 289-319
    • Bies, R.J.1
  • 28
    • 33745936534 scopus 로고    scopus 로고
    • Charisma, positive emotions, and mood contagion
    • Bono, J. Ilies, R. 'Charisma, positive emotions, and mood contagion'Leadership Quarterly 17 (4) 317-334. (2006)doi:10.1016/j.leaqua.2006.04.008 http://dx.doi.org/10.1016/j.leaqua.2006.04.008
    • (2006) Leadership Quarterly , vol.17 , Issue.4 , pp. 317-334
    • Bono, J.1    Ilies, R.2
  • 30
    • 84909210389 scopus 로고    scopus 로고
    • Toward understanding emotional management at work: A quantitative review of emotional labor research
    • C. E. Härtel and W. J. Zerbe (eds). Mahwah, NJ: Lawrence Erlbaum Associates
    • Bono, J. and Vey, M.(2005) 'Toward understanding emotional management at work: A quantitative review of emotional labor research', in C. E. Härtel and W. J. Zerbe (eds), Emotions in Organizational Behavior. Mahwah, NJ: Lawrence Erlbaum Associates, pp. 213-233.
    • (2005) Emotions in Organizational Behavior , pp. 213-233
    • Bono, J.1    Vey, M.2
  • 31
    • 0035197294 scopus 로고    scopus 로고
    • Organizational behavior and the study of affect: Keep your eyes on the organization
    • Brief, A. 'Organizational behavior and the study of affect: Keep your eyes on the organization'Organizational Behavior and Human Decision Processes 86 (1) 131-139. (2001)doi:10.1006/obhd.2001.2975 http://dx.doi.org/10.1006/obhd.2001.2975
    • (2001) Organizational Behavior and Human Decision Processes , vol.86 , Issue.1 , pp. 131-139
    • Brief, A.1
  • 32
    • 0036405942 scopus 로고    scopus 로고
    • Organizational behavior: Affect in the workplace
    • Brief, A. Weiss, H. 'Organizational behavior: Affect in the workplace'Annual Review of Psychology 53 279-307. (2002)doi:10.1146/annurev.psych.53.100901.135156 http://dx.doi.org/10.1146/annurev.psych.53.100901.135156
    • (2002) Annual Review of Psychology , vol.53 , pp. 279-307
    • Brief, A.1    Weiss, H.2
  • 33
    • 28444495520 scopus 로고    scopus 로고
    • Psychological research into the experience of emotion at work: Definitely older, but are we any wiser?
    • N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds). Boston: Elsevier
    • Briner, R. B. and Kiefer, T.(2005) 'Psychological research into the experience of emotion at work: Definitely older, but are we any wiser?', in N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds), The Effect of Affect in Organizational Settings. Boston: Elsevier. Vol. 1 281-307. doi:10.1016/S1746-9791(05)01112-0 http://dx.doi.org/10.1016/S1746-9791%2805%2901112-0
    • (2005) The Effect of Affect in Organizational Settings , vol.1 , pp. 281-307
    • Briner, R.B.1    Kiefer, T.2
  • 34
    • 0035201434 scopus 로고    scopus 로고
    • Regulatory focus theory: Implications for the study of emotions at work
    • Brockner, J. Higgins, E. T. 'Regulatory focus theory: Implications for the study of emotions at work'Organizational Behavior and Human Decision Processes 86 (1) 35-66. (2001)doi:10.1006/obhd.2001.2972 http://dx.doi.org/10.1006/obhd.2001.2972
    • (2001) Organizational Behavior and Human Decision Processes , vol.86 , Issue.1 , pp. 35-66
    • Brockner, J.1    Higgins, E.T.2
  • 35
    • 0036167531 scopus 로고    scopus 로고
    • Emotional labor and burnout: Comparing two perspectives of "people work"
    • Brotheridge, C. Grandey, A. 'Emotional labor and burnout: Comparing two perspectives of "people work"'Journal of Vocational Behavior 60 17-39. (2002)doi:10.1006/jvbe.2001.1815 http://dx.doi.org/10.1006/jvbe.2001.1815
    • (2002) Journal of Vocational Behavior , vol.60 , pp. 17-39
    • Brotheridge, C.1    Grandey, A.2
  • 36
    • 85047690351 scopus 로고    scopus 로고
    • Testing a conservation of resources model of the dynamics of emotional labor
    • Brotheridge, C. Lee, R. T. 'Testing a conservation of resources model of the dynamics of emotional labor'Journal of Occupational Health Psychology 7 (1) 57-67. (2002)doi:10.1037/1076-8998.7.1.57 http://dx.doi.org/10.1037/1076-8998.7.1.57
    • (2002) Journal of Occupational Health Psychology , vol.7 , Issue.1 , pp. 57-67
    • Brotheridge, C.1    Lee, R.T.2
  • 37
    • 24944518556 scopus 로고    scopus 로고
    • Good cope, bad cope: Adaptive and maladaptive coping strategies following a critical negative work event
    • Brown, S. P. Westbrook, R. A. Challagalla, G. 'Good cope, bad cope: Adaptive and maladaptive coping strategies following a critical negative work event'Journal of Applied Psychology 90 (4) 792-798. (2005)doi:10.1037/0021-9010.90.4.792 http://dx.doi.org/10.1037/0021-9010.90.4.792
    • (2005) Journal of Applied Psychology , vol.90 , Issue.4 , pp. 792-798
    • Brown, S.P.1    Westbrook, R.A.2    Challagalla, G.3
  • 38
    • 24144431588 scopus 로고    scopus 로고
    • The effects of self-emotion, counterpart emotion, and counterpart behavior on negotiator behavior: A comparison of individual-level and dyad-level dynamics
    • Butt, A. N. Choi, J. N. Jaeger, A. M. 'The effects of self-emotion, counterpart emotion, and counterpart behavior on negotiator behavior: a comparison of individual-level and dyad-level dynamics'Journal of Organizational Behavior 26 (6) 681-704. (2005)doi:10.1002/job.328 http://dx.doi.org/10.1002/job.328
    • (2005) Journal of Organizational Behavior , vol.26 , Issue.6 , pp. 681-704
    • Butt, A.N.1    Choi, J.N.2    Jaeger, A.M.3
  • 39
    • 0024059708 scopus 로고
    • Positive mood and helping behavior: A test of six hypotheses
    • Carlson, M. 'Positive mood and helping behavior: A test of six hypotheses'Journal of personality and social psychology 55 (2) 211-229. (1988)doi:10.1037/0022-3514.55.2.211 http://dx.doi.org/10.1037/0022-3514.55.2.211
    • (1988) Journal of personality and social psychology , vol.55 , Issue.2 , pp. 211-229
    • Carlson, M.1
  • 40
    • 0002893241 scopus 로고
    • Explanation of the relation between negative mood and helping
    • Carlson, M. Miller, N. 'Explanation of the relation between negative mood and helping'Psychological Bulletin 102 (1) 91-108. (1987)doi:10.1037/0033-2909.102.1.91 http://dx.doi.org/10.1037/0033-2909.102.1.91
    • (1987) Psychological Bulletin , vol.102 , Issue.1 , pp. 91-108
    • Carlson, M.1    Miller, N.2
  • 41
    • 0002344975 scopus 로고
    • The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiation
    • Carnevale, P. J. D. Isen, A. M. 'The influence of positive affect and visual access on the discovery of integrative solutions in bilateral negotiation'Organizational Behavior and Human Decision Processes 37 (1) 1-13. (1986)doi:10.1016/0749-5978(86)90041-5 http://dx.doi.org/10.1016/0749-5978%2886%2990041-5
    • (1986) Organizational Behavior and Human Decision Processes , vol.37 , Issue.1 , pp. 1-13
    • Carnevale, P.J.D.1    Isen, A.M.2
  • 43
    • 0002953985 scopus 로고
    • Origins and functions of positive and negative affect: A control-process view
    • Carver, C. S. Scheier, M. F. 'Origins and functions of positive and negative affect: A control-process view'Psychological Review 97 (1) 19-35. (1990)doi:10.1037/0033-295X.97.1.19 http://dx.doi.org/10.1037/0033-295X.97.1.19
    • (1990) Psychological Review , vol.97 , Issue.1 , pp. 19-35
    • Carver, C.S.1    Scheier, M.F.2
  • 44
    • 0035492189 scopus 로고    scopus 로고
    • Charisma is contagious: The effect of leaders' charisma on observers' affect
    • Cherulnik, P. D. Donley, K. A. Wiewel, T. S. R. Miller, S. R. 'Charisma is contagious: The effect of leaders' charisma on observers' affect'Journal of Applied Social Psychology 31 2149-2159. (2001)doi:10.1111/j.1559-1816.2001.tb00167.x http://dx.doi.org/10.1111/j.1559-1816.2001.tb00167.x
    • (2001) Journal of Applied Social Psychology , vol.31 , pp. 2149-2159
    • Cherulnik, P.D.1    Donley, K.A.2    Wiewel, T.S.R.3    Miller, S.R.4
  • 45
    • 22544447360 scopus 로고    scopus 로고
    • A social interaction model of the effects of emotion regulation on work strain
    • Côté, S. 'A social interaction model of the effects of emotion regulation on work strain'Academy of Management Review 30 (3) 509-530. (2005)
    • (2005) Academy of Management Review , vol.30 , Issue.3 , pp. 509-530
    • Côté, S.1
  • 46
    • 0142060085 scopus 로고    scopus 로고
    • A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
    • Côté, S. Morgan, L. 'A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit'Journal of Organizational Behavior 23 (8) 947-962. (2002)
    • (2002) Journal of Organizational Behavior , vol.23 , Issue.8 , pp. 947-962
    • Côté, S.1    Morgan, L.2
  • 47
    • 12144261469 scopus 로고    scopus 로고
    • The role of goal orientation on negative emotions and goal setting when initial performance falls short of one's performance goal
    • Cron, W. L. Slocum, J. W. Vandewalle, D. Fu, Q. 'The role of goal orientation on negative emotions and goal setting when initial performance falls short of one's performance goal'Human Performance 18 (1) 55-80. (2005)doi:10.1207/s15327043hup1801_3 http://dx.doi.org/10.1207/s15327043hup1801_3
    • (2005) Human Performance , vol.18 , Issue.1 , pp. 55-80
    • Cron, W.L.1    Slocum, J.W.2    Vandewalle, D.3    Fu, Q.4
  • 48
    • 0345016390 scopus 로고    scopus 로고
    • Deontic justice: The role of moral principles in workplace fairness
    • Cropanzano, R. Goldman, B. Folger, R. 'Deontic justice: The role of moral principles in workplace fairness'Journal of Organizational Behavior 24 1019-1024. (2003)doi:10.1002/job.228 http://dx.doi.org/10.1002/job.228
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 1019-1024
    • Cropanzano, R.1    Goldman, B.2    Folger, R.3
  • 51
    • 33644893066 scopus 로고    scopus 로고
    • Cognitive asymmetry in employee emotional reactions to leadership behaviors
    • Dasborough, M. T. 'Cognitive asymmetry in employee emotional reactions to leadership behaviors'Leadership Quarterly 17 (2) 163-178. (2006)doi:10.1016/j.leaqua.2005.12.004 http://dx.doi.org/10.1016/j.leaqua.2005.12.004
    • (2006) Leadership Quarterly , vol.17 , Issue.2 , pp. 163-178
    • Dasborough, M.T.1
  • 52
    • 0036794697 scopus 로고    scopus 로고
    • Emotion and attribution of intentionality in leader-member relationships
    • Dasborough, M. T. Ashkanasy, N. M. 'Emotion and attribution of intentionality in leader-member relationships'Leadership Quarterly 13 (5) 615-634. (2002)doi:10.1016/S1048-9843(02)00147-9 http://dx.doi.org/10.1016/S1048-9843%2802%2900147-9
    • (2002) Leadership Quarterly , vol.13 , Issue.5 , pp. 615-634
    • Dasborough, M.T.1    Ashkanasy, N.M.2
  • 53
    • 0034329673 scopus 로고    scopus 로고
    • Emotion, plasticity, context, and regulation: Perspectives from affective neuroscience
    • Davidson, R. J. Jackson, D. C. Kalin, N. H. 'Emotion, plasticity, context, and regulation: Perspectives from affective neuroscience'Psychological Bulletin 126 (6) 890-909. (2000)doi:10.1037/0033-2909.126.6.890 http://dx.doi.org/10.1037/0033-2909.126.6.890
    • (2000) Psychological Bulletin , vol.126 , Issue.6 , pp. 890-909
    • Davidson, R.J.1    Jackson, D.C.2    Kalin, N.H.3
  • 54
    • 33646811533 scopus 로고    scopus 로고
    • Effects of another person's fair treatment on one's own emotions and behaviors: The moderating roleofhow much the other cares for you
    • De Cremer, D. van Hiel, A. 'Effects of another person's fair treatment on one's own emotions and behaviors: The moderating roleofhow much the other cares for you'Organizational Behavior and Human Decision Processes 100 (2) 231-249. (2006)doi:10.1016/j.obhdp.2005.10.002 http://dx.doi.org/10.1016/j.obhdp.2005.10.002
    • (2006) Organizational Behavior and Human Decision Processes , vol.100 , Issue.2 , pp. 231-249
    • De Cremer, D.1    van Hiel, A.2
  • 55
    • 0034145685 scopus 로고    scopus 로고
    • Beyond valence in the perception of likelihood: The role of emotion specificity
    • DeSteno, D. Petty, R. Wegener, D. T. Rucker, D. D. 'Beyond valence in the perception of likelihood: The role of emotion specificity'Journal of Personality and Social Psychology 78 397-416. (2000)doi:10.1037/0022-3514.78.3.397 http://dx.doi.org/10.1037/0022-3514.78.3.397
    • (2000) Journal of Personality and Social Psychology , vol.78 , pp. 397-416
    • De Steno, D.1    Petty, R.2    Wegener, D.T.3    Rucker, D.D.4
  • 56
    • 0344585434 scopus 로고    scopus 로고
    • Understanding the emotional labor process: A control theory perspective
    • Diefendorff, J. M. Gosserand, R. H. 'Understanding the emotional labor process: A control theory perspective'Journal of Organizational Behavior 24 (8) 945-959. (2003)doi:10.1002/job.230 http://dx.doi.org/10.1002/job.230
    • (2003) Journal of Organizational Behavior , vol.24 , Issue.8 , pp. 945-959
    • Diefendorff, J.M.1    Gosserand, R.H.2
  • 57
    • 0037396172 scopus 로고    scopus 로고
    • Antecedents and consequences of emotional display rule perceptions
    • Diefendorff, J. M. Richard, E. 'Antecedents and consequences of emotional display rule perceptions'Journal of Applied Psychology 88 (2) 284-294. (2003)doi:10.1037/0021-9010.88.2.284 http://dx.doi.org/10.1037/0021-9010.88.2.284
    • (2003) Journal of Applied Psychology , vol.88 , Issue.2 , pp. 284-294
    • Diefendorff, J.M.1    Richard, E.2
  • 58
    • 33846643217 scopus 로고    scopus 로고
    • Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions
    • Diefendorff, J. M. Richard, E. M. Croyle, M. H. 'Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions'Journal of Occupational and Organizational Psychology 79 (2) 273-298. (2006)doi:10.1348/096317905X68484 http://dx.doi.org/10.1348/096317905X68484
    • (2006) Journal of Occupational and Organizational Psychology , vol.79 , Issue.2 , pp. 273-298
    • Diefendorff, J.M.1    Richard, E.M.2    Croyle, M.H.3
  • 59
    • 0034131565 scopus 로고    scopus 로고
    • The Salieri Syndrome: Consequences of envy in groups
    • Duffy, M. K. Shaw, J. D. 'The Salieri Syndrome: Consequences of envy in groups'Small Group Research 31 3-23. (2000)doi:10.1177/104649640003100101 http://dx.doi.org/10.1177/104649640003100101
    • (2000) Small Group Research , vol.31 , pp. 3-23
    • Duffy, M.K.1    Shaw, J.D.2
  • 61
    • 0015014687 scopus 로고
    • Constants across cultures in face and emotion
    • Ekman, P. Friesen, W. 'Constants across cultures in face and emotion'Journal of Personality and Social Psychology 17 (2) 124-129. (1971)doi:10.1037/h0030377 http://dx.doi.org/10.1037/h0030377
    • (1971) Journal of Personality and Social Psychology , vol.17 , Issue.2 , pp. 124-129
    • Ekman, P.1    Friesen, W.2
  • 62
    • 54849413089 scopus 로고    scopus 로고
    • Emotion in organizations: A review in stages
    • (in press), in A. Brief and J. Walsh (eds). Amsterdam: Elsevier
    • Elfenbein, H. A. (in press) 'Emotion in organizations: A review in stages', in A. Brief and J. Walsh (eds), Academy of Management Annals (Vol. 1). Amsterdam: Elsevier.
    • Academy of Management Annals (Vol. 1)
    • Elfenbein, H.A.1
  • 63
    • 0036798704 scopus 로고    scopus 로고
    • Predicting workplace outcomes from the ability to eavesdrop on feelings
    • Elfenbein, H. A. Ambady, N. 'Predicting workplace outcomes from the ability to eavesdrop on feelings'Journal of Applied Psychology 87 (5) 963-971. (2002)doi:10.1037/0021-9010.87.5.963 http://dx.doi.org/10.1037/0021-9010.87.5.963
    • (2002) Journal of Applied Psychology , vol.87 , Issue.5 , pp. 963-971
    • Elfenbein, H.A.1    Ambady, N.2
  • 64
    • 0142110407 scopus 로고    scopus 로고
    • When familiarity breeds accuracy: Cultural exposure and facial emotion recognition
    • Elfenbein, H. A. Ambady, N. 'When familiarity breeds accuracy: Cultural exposure and facial emotion recognition'Journal of Personality and Social Psychology 85 (2) 276-290. (2003)doi:10.1037/0022-3514.85.2.276 http://dx.doi.org/10.1037/0022-3514.85.2.276
    • (2003) Journal of Personality and Social Psychology , vol.85 , Issue.2 , pp. 276-290
    • Elfenbein, H.A.1    Ambady, N.2
  • 65
    • 84949828546 scopus 로고    scopus 로고
    • Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation
    • (in press)
    • Elfenbein, H. A. Foo, M. D. White, J. Tan, H. H. Aik, V. C. (in press) 'Reading your counterpart: The benefit of emotion recognition accuracy for effectiveness in negotiation'Journal of Nonverbal Behavior.
    • Journal of Nonverbal Behavior
    • Elfenbein, H.A.1    Foo, M.D.2    White, J.3    Tan, H.H.4    Aik, V.C.5
  • 66
    • 3142722209 scopus 로고    scopus 로고
    • Getting the measure of emotion - and the cautionary tale of emotional intelligence
    • Fineman, S. 'Getting the measure of emotion - and the cautionary tale of emotional intelligence'Human Relations 57 (6) 719-740. (2004)doi:10.1177/0018726704044953 http://dx.doi.org/10.1177/0018726704044953
    • (2004) Human Relations , vol.57 , Issue.6 , pp. 719-740
    • Fineman, S.1
  • 67
    • 33646402651 scopus 로고    scopus 로고
    • On being positive: Concerns and counterpoints
    • Fineman, S. 'On being positive: Concerns and counterpoints'Academy of Management Review 31 (2) 270-291. (2006)doi:10.5465/AMR.2006.20208680 http://dx.doi.org/10.5465/AMR.2006.20208680
    • (2006) Academy of Management Review , vol.31 , Issue.2 , pp. 270-291
    • Fineman, S.1
  • 68
    • 0034147720 scopus 로고    scopus 로고
    • Mood and emotions while working: Missing pieces of job satisfaction?
    • Fisher, C. D. 'Mood and emotions while working: Missing pieces of job satisfaction?'Journal of Organizational Behavior 21 185-202. (2000)doi:10.1002/(SICI)1099-1379(200003)21:2<185::AID-JOB34>3.0.CO;2-M http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C185::AID-JOB34%3E3.0.CO;2-M
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 185-202
    • Fisher, C.D.1
  • 69
    • 0041426224 scopus 로고    scopus 로고
    • Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory
    • Fisher, C. D. 'Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory'Journal of Organizational Behavior 24 753-777. (2003)doi:10.1002/job.219 http://dx.doi.org/10.1002/job.219
    • (2003) Journal of Organizational Behavior , vol.24 , pp. 753-777
    • Fisher, C.D.1
  • 70
    • 3042543734 scopus 로고    scopus 로고
    • A within-person examination of correlates of performance and emotions while working
    • Fisher, C. D. Noble, C. S. 'A within-person examination of correlates of performance and emotions while working'Human Performance 17 (2) 145-168. (2004)doi:10.1207/s15327043hup1702_2 http://dx.doi.org/10.1207/s15327043hup1702_2
    • (2004) Human Performance , vol.17 , Issue.2 , pp. 145-168
    • Fisher, C.D.1    Noble, C.S.2
  • 71
    • 0034146870 scopus 로고    scopus 로고
    • Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates
    • Fitness, J. 'Anger in the workplace: An emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates'Journal of Organizational Behavior 21 147-162. (2000)doi:10.1002/(SICI)1099-1379(200003)21:2<147::AID-JOB35>3.0.CO;2-T http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C147::AID-JOB35%3E3.0.CO;2-T
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 147-162
    • Fitness, J.1
  • 72
    • 33751220483 scopus 로고    scopus 로고
    • The effects of emotional ambivalence on creativity
    • Fong, C. T. 'The effects of emotional ambivalence on creativity'Academy of Management Journal 49 (5) 1016-1030. (2006)doi:10.5465/AMJ.2006.22798182 http://dx.doi.org/10.5465/AMJ.2006.22798182
    • (2006) Academy of Management Journal , vol.49 , Issue.5 , pp. 1016-1030
    • Fong, C.T.1
  • 73
    • 0036254302 scopus 로고    scopus 로고
    • Dueling experiences and dual ambivalences: Emotional and motivational ambivalence of women in high status positions
    • Fong, C. Tiedens, L. 'Dueling experiences and dual ambivalences: Emotional and motivational ambivalence of women in high status positions'Motivation and Emotion 26 (1) 105-121. (2002)doi:10.1023/A:1015198209285 http://dx.doi.org/10.1023/A:1015198209285
    • (2002) Motivation and Emotion , vol.26 , Issue.1 , pp. 105-121
    • Fong, C.1    Tiedens, L.2
  • 74
    • 0029204842 scopus 로고
    • Mood and judgment - The affect infusion model (AIM)
    • Forgas, J. 'Mood and judgment - The affect infusion model (AIM)'Psychological Bulletin 117 (1) 39-66. (1995)doi:10.1037/0033-2909.117.1.39 http://dx.doi.org/10.1037/0033-2909.117.1.39
    • (1995) Psychological Bulletin , vol.117 , Issue.1 , pp. 39-66
    • Forgas, J.1
  • 75
    • 0032009092 scopus 로고    scopus 로고
    • On feeling good and getting your way: Mood effects on negotiator cognition and bargaining strategies
    • Forgas, J. 'On feeling good and getting your way: Mood effects on negotiator cognition and bargaining strategies'Journal of Personality and Social Psychology 74 (3) 565-577. (1998a)doi:10.1037/0022-3514.74.3.565 http://dx.doi.org/10.1037/0022-3514.74.3.565
    • (1998) Journal of Personality and Social Psychology , vol.74 , Issue.3 , pp. 565-577
    • Forgas, J.1
  • 76
    • 0032135078 scopus 로고    scopus 로고
    • On being happy and mistaken: Mood effects on the fundamental attribution error
    • Forgas, J. 'On being happy and mistaken: Mood effects on the fundamental attribution error'Journal of Personality and Social Psychology 75 (2) 318-331. (1998b)doi:10.1037/0022-3514.75.2.318 http://dx.doi.org/10.1037/0022-3514.75.2.318
    • (1998) Journal of Personality and Social Psychology , vol.75 , Issue.2 , pp. 318-331
    • Forgas, J.1
  • 77
    • 0033447762 scopus 로고    scopus 로고
    • On feeling good and being rude: Affective influences on language use and request formulations
    • Forgas, J. P. 'On feeling good and being rude: Affective influences on language use and request formulations'Journal of Personality and Social Psychology 76 928-939. (1999)doi:10.1037/0022-3514.76.6.928 http://dx.doi.org/10.1037/0022-3514.76.6.928
    • (1999) Journal of Personality and Social Psychology , vol.76 , pp. 928-939
    • Forgas, J.P.1
  • 78
    • 23044525831 scopus 로고    scopus 로고
    • On being happy and possessive: The role of mood and personality on the evaluation of personal possessions
    • Forgas, J. P. Ciarrochi, J. 'On being happy and possessive: The role of mood and personality on the evaluation of personal possessions'Psychology and Marketing 18 239-260. (2001)doi:10.1002/1520-6793(200103)18:3<239::AID-MAR1007>3.0.CO;2-B http://dx.doi.org/10.1002/1520-6793%28200103%2918:3%3C239::AID-MAR1007%3E3.0.CO;2-B
    • (2001) Psychology and Marketing , vol.18 , pp. 239-260
    • Forgas, J.P.1    Ciarrochi, J.2
  • 79
    • 0035704112 scopus 로고    scopus 로고
    • Counterproductive Work Behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions
    • Fox, S. Spector, P. E. Miles, D. 'Counterproductive Work Behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions'Journal of Vocational Behavior 59 291-309. (2001)doi:10.1006/jvbe.2001.1803 http://dx.doi.org/10.1006/jvbe.2001.1803
    • (2001) Journal of Vocational Behavior , vol.59 , pp. 291-309
    • Fox, S.1    Spector, P.E.2    Miles, D.3
  • 80
    • 0002323142 scopus 로고    scopus 로고
    • What good are positive emotions?
    • Fredrickson, B. L. 'What good are positive emotions?'Review of General Psychology 2 300-319. (1998)doi:10.1037/1089-2680.2.3.300 http://dx.doi.org/10.1037/1089-2680.2.3.300
    • (1998) Review of General Psychology , vol.2 , pp. 300-319
    • Fredrickson, B.L.1
  • 81
    • 0002423585 scopus 로고
    • Moods, emotion episodes, and emotions
    • M. Lewis and J. M. Haviland (eds). New York: Guilford
    • Frijda, N. H.(1993) 'Moods, emotion episodes, and emotions', in M. Lewis and J. M. Haviland (eds), Handbook of Emotions. New York: Guilford, pp. 381-403.
    • (1993) Handbook of Emotions , pp. 381-403
    • Frijda, N.H.1
  • 82
    • 0000446205 scopus 로고
    • Relations among emotion, appraisal, and emotional action readiness
    • Frijda, N. H. Kuipers, P. Terschure, E. 'Relations among emotion, appraisal, and emotional action readiness'Journal of Personality and Social Psychology 57 (2) 212-228. (1989)doi:10.1037/0022-3514.57.2.212 http://dx.doi.org/10.1037/0022-3514.57.2.212
    • (1989) Journal of Personality and Social Psychology , vol.57 , Issue.2 , pp. 212-228
    • Frijda, N.H.1    Kuipers, P.2    Terschure, E.3
  • 83
    • 5344244098 scopus 로고    scopus 로고
    • Failure feedback as an affective event: Influences of leader affect on subordinate attitudes and performance
    • Gaddis, B. Connelly, S. Mumford, M. D. 'Failure feedback as an affective event: Influences of leader affect on subordinate attitudes and performance'Leadership Quarterly 15 (5) 663-686. (2004)doi:10.1016/j.leaqua.2004.05.011 http://dx.doi.org/10.1016/j.leaqua.2004.05.011
    • (2004) Leadership Quarterly , vol.15 , Issue.5 , pp. 663-686
    • Gaddis, B.1    Connelly, S.2    Mumford, M.D.3
  • 84
    • 0000191532 scopus 로고
    • Mood and absence
    • George, J. M. 'Mood and absence'Journal of Applied Psychology 74 (2) 317-324. (1989)doi:10.1037/0021-9010.74.2.317 http://dx.doi.org/10.1037/0021-9010.74.2.317
    • (1989) Journal of Applied Psychology , vol.74 , Issue.2 , pp. 317-324
    • George, J.M.1
  • 85
    • 0042050451 scopus 로고
    • Personality, affect, and behavior in groups
    • George, J. M. 'Personality, affect, and behavior in groups'Journal of Applied Psychology 75 (2) 107-116. (1990)doi:10.1037/0021-9010.75.2.107 http://dx.doi.org/10.1037/0021-9010.75.2.107
    • (1990) Journal of Applied Psychology , vol.75 , Issue.2 , pp. 107-116
    • George, J.M.1
  • 86
    • 0001059266 scopus 로고
    • State or trait - Effects of positive mood on prosocial behaviors at work
    • George, J. M. 'State or trait - Effects of positive mood on prosocial behaviors at work'Journal of Applied Psychology 76 (2) 299-307. (1991)doi:10.1037/0021-9010.76.2.299 http://dx.doi.org/10.1037/0021-9010.76.2.299
    • (1991) Journal of Applied Psychology , vol.76 , Issue.2 , pp. 299-307
    • George, J.M.1
  • 87
    • 84986414539 scopus 로고
    • Leader positive mood and group performance: The case of customer service
    • George, J. M. 'Leader positive mood and group performance: The case of customer service'Journal of Applied Social Psychology 25 778-794. (1995)doi:10.1111/j.1559-1816.1995.tb01775.x http://dx.doi.org/10.1111/j.1559-1816.1995.tb01775.x
    • (1995) Journal of Applied Social Psychology , vol.25 , pp. 778-794
    • George, J.M.1
  • 88
    • 0347485150 scopus 로고
    • Understanding prosocial behavior, sales performance, and turnover - a group-level analysis in a service context
    • George, J. M. Bettenhausen, K. 'Understanding prosocial behavior, sales performance, and turnover - a group-level analysis in a service context'Journal of Applied Psychology 75 (6) 698-709. (1990)doi:10.1037/0021-9010.75.6.698 http://dx.doi.org/10.1037/0021-9010.75.6.698
    • (1990) Journal of Applied Psychology , vol.75 , Issue.6 , pp. 698-709
    • George, J.M.1    Bettenhausen, K.2
  • 89
    • 0026920683 scopus 로고
    • Feeling good doing good - a conceptual analysis of the mood at work organizational spontaneity relationship
    • George, J. M. Brief, A. P. 'Feeling good doing good - a conceptual analysis of the mood at work organizational spontaneity relationship'Psychological Bulletin 112 (2) 310-329. (1992)doi:10.1037/0033-2909.112.2.310 http://dx.doi.org/10.1037/0033-2909.112.2.310
    • (1992) Psychological Bulletin , vol.112 , Issue.2 , pp. 310-329
    • George, J.M.1    Brief, A.P.2
  • 90
    • 0345215744 scopus 로고    scopus 로고
    • Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation
    • B. M. Staw and L. L. Cummings (eds). Greenwich, CT: Elsevier Science/JAI Press
    • George, J. M. and Brief, A. P.(1996) 'Motivational agendas in the workplace: The effects of feelings on focus of attention and work motivation', in B. M. Staw and L. L. Cummings (eds), Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews. Greenwich, CT: Elsevier Science/JAI Press. Vol. 18 75-109.
    • (1996) Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews , vol.18 , pp. 75-109
    • George, J.M.1    Brief, A.P.2
  • 91
    • 84947505760 scopus 로고    scopus 로고
    • Grinning, frowning, and emotionless: Agent perceptions of power and their effect on felt and displayed emotions in influence attempts
    • N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds). Armonk, NY: M. E. Sharpe
    • Gibson, D. E. and Schroeder, S. J.(2002) 'Grinning, frowning, and emotionless: Agent perceptions of power and their effect on felt and displayed emotions in influence attempts', in N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds), Managing Emotions in the Workplace. Armonk, NY: M. E. Sharpe, pp. 184-211.
    • (2002) Managing Emotions in the Workplace , pp. 184-211
    • Gibson, D.E.1    Schroeder, S.J.2
  • 92
    • 31644435348 scopus 로고    scopus 로고
    • Responses to discrimination: The role of emotion and expectations for emotional regulation
    • Gill, R. Matheson, K. 'Responses to discrimination: The role of emotion and expectations for emotional regulation'Personality and Social Psychology Bulletin 32 (2) 149-161. (2006)doi:10.1177/0146167205279906 http://dx.doi.org/10.1177/0146167205279906
    • (2006) Personality and Social Psychology Bulletin , vol.32 , Issue.2 , pp. 149-161
    • Gill, R.1    Matheson, K.2
  • 93
    • 0036370172 scopus 로고    scopus 로고
    • Workplace anger and aggression: Informing conceptual models with data from specific encounters
    • Glomb, T. M. 'Workplace anger and aggression: Informing conceptual models with data from specific encounters'Journal of Occupational Health Psychology 7 (1) 20-36. (2002)doi:10.1037/1076-8998.7.1.20 http://dx.doi.org/10.1037/1076-8998.7.1.20
    • (2002) Journal of Occupational Health Psychology , vol.7 , Issue.1 , pp. 20-36
    • Glomb, T.M.1
  • 95
    • 0000175139 scopus 로고    scopus 로고
    • Anger and gender effects in observed supervisor-subordinate dyadic interactions
    • Glomb, T. Hulin, C. 'Anger and gender effects in observed supervisor-subordinate dyadic interactions'Organizational Behavior and Human Decision Processes 72 (3) 281-307. (1997)doi:10.1006/obhd.1997.2741 http://dx.doi.org/10.1006/obhd.1997.2741
    • (1997) Organizational Behavior and Human Decision Processes , vol.72 , Issue.3 , pp. 281-307
    • Glomb, T.1    Hulin, C.2
  • 96
    • 0347031542 scopus 로고    scopus 로고
    • Emotional labor: A conceptualization and scale development
    • Glomb, T. M. Tews, M. J. 'Emotional labor: A conceptualization and scale development'Journal of Vocational Behavior 64 (1) 1-23. (2004)doi:10.1016/S0001-8791(03)00038-1 http://dx.doi.org/10.1016/S0001-8791%2803%2900038-1
    • (2004) Journal of Vocational Behavior , vol.64 , Issue.1 , pp. 1-23
    • Glomb, T.M.1    Tews, M.J.2
  • 97
    • 34548857108 scopus 로고    scopus 로고
    • Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
    • Goldberg, L. Grandey, A. 'Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation'Journal of Occupational Health Psychology 12 (1) 63-79. (2007)
    • (2007) Journal of Occupational Health Psychology , vol.12 , Issue.1 , pp. 63-79
    • Goldberg, L.1    Grandey, A.2
  • 98
    • 0041928086 scopus 로고    scopus 로고
    • The application of referent cognitions theory to legal-claiming by terminated workers: The role of organizational justice and anger
    • Goldman, B. 'The application of referent cognitions theory to legal-claiming by terminated workers: The role of organizational justice and anger'Journal of Management 29 705-728. (2003)
    • (2003) Journal of Management , vol.29 , pp. 705-728
    • Goldman, B.1
  • 99
    • 29444445069 scopus 로고    scopus 로고
    • Emotional display rules and emotional labor: The moderating role of commitment
    • Gosserand, R. H. Diefendorff, J. M. 'Emotional display rules and emotional labor: The moderating role of commitment'Journal of Applied Psychology 90 (6) 1256-1264. (2005)doi:10.1037/0021-9010.90.6.1256 http://dx.doi.org/10.1037/0021-9010.90.6.1256
    • (2005) Journal of Applied Psychology , vol.90 , Issue.6 , pp. 1256-1264
    • Gosserand, R.H.1    Diefendorff, J.M.2
  • 100
    • 0033631637 scopus 로고    scopus 로고
    • Emotion regulation in the workplace: A new way to conceptualize emotional labor
    • Grandey, A. 'Emotion regulation in the workplace: A new way to conceptualize emotional labor'Journal of Occupational Health Psychology 5 (1) 95-110. (2000)doi:10.1037/1076-8998.5.1.95 http://dx.doi.org/10.1037/1076-8998.5.1.95
    • (2000) Journal of Occupational Health Psychology , vol.5 , Issue.1 , pp. 95-110
    • Grandey, A.1
  • 101
    • 0037296863 scopus 로고    scopus 로고
    • When "the show must go on": Surface and deep acting as predictors of emotional exhaustion and service delivery
    • Grandey, A. 'When "the show must go on": Surface and deep acting as predictors of emotional exhaustion and service delivery'Academy of Management Journal 46 (1) 86-96. (2003)doi:10.2307/30040678 http://dx.doi.org/10.2307/30040678
    • (2003) Academy of Management Journal , vol.46 , Issue.1 , pp. 86-96
    • Grandey, A.1
  • 102
    • 8144222563 scopus 로고    scopus 로고
    • The customerisnot always right: Customer aggression and emotion regulation of service employees
    • Grandey, A. Dickter, D. Sin, H. 'The customerisnot always right: customer aggression and emotion regulation of service employees'Journal of Organizational Behavior 25 (3) 397-418. (2004)doi:10.1002/job.252 http://dx.doi.org/10.1002/job.252
    • (2004) Journal of Organizational Behavior , vol.25 , Issue.3 , pp. 397-418
    • Grandey, A.1    Dickter, D.2    Sin, H.3
  • 103
    • 36148970854 scopus 로고    scopus 로고
    • Display rules in service jobs: What's fairness got to do with it?
    • P. Perrewe and D. Ganster (eds). San Diego, CA: Elsevier Ltd
    • Grandey, A. and Fisk, G.(2005) 'Display rules in service jobs: What's fairness got to do with it?', in P. Perrewe and D. Ganster (eds), Research in Occupational Stress and Well Being. San Diego, CA: Elsevier Ltd.Vol. 4 269-297.
    • (2005) Research in Occupational Stress and Well Being , vol.4 , pp. 269-297
    • Grandey, A.1    Fisk, G.2
  • 104
    • 26444469488 scopus 로고    scopus 로고
    • Is service with a smile enough? Authenticity of positive displays during service encounters
    • Grandey, A. Fisk, G. Mattila, A. Jansen, K. J. Sideman, L. 'Is service with a smile enough? Authenticity of positive displays during service encounters'Organizational Behavior and Human Decision Processes 96 (1) 38-55. (2005a)doi:10.1016/j.obhdp.2004.08.002 http://dx.doi.org/10.1016/j.obhdp.2004.08.002
    • (2005) Organizational Behavior and Human Decision Processes , vol.96 , Issue.1 , pp. 38-55
    • Grandey, A.1    Fisk, G.2    Mattila, A.3    Jansen, K.J.4    Sideman, L.5
  • 105
    • 26444460235 scopus 로고    scopus 로고
    • Must "service with a smile" be stressful? The moderating role of personal control for American and French employees
    • Grandey, A. Fisk, G. M. Steiner, D. D. 'Must "service with a smile" be stressful? The moderating role of personal control for American and French employees'Journal of Applied Psychology 90 (5) 893-904. (2005b)doi:10.1037/0021-9010.90.5.893 http://dx.doi.org/10.1037/0021-9010.90.5.893
    • (2005) Journal of Applied Psychology , vol.90 , Issue.5 , pp. 893-904
    • Grandey, A.1    Fisk, G.M.2    Steiner, D.D.3
  • 106
    • 0036243397 scopus 로고    scopus 로고
    • Affective states and traits in the workplace: Diary and survey data from young workers
    • Grandey, A. Tam, A. Brauburger, A. 'Affective states and traits in the workplace: Diary and survey data from young workers'Motivation and Emotion 26 (1) 31-55. (2002)doi:10.1023/A:1015142124306 http://dx.doi.org/10.1023/A:1015142124306
    • (2002) Motivation and Emotion , vol.26 , Issue.1 , pp. 31-55
    • Grandey, A.1    Tam, A.2    Brauburger, A.3
  • 107
    • 0014831766 scopus 로고
    • The psychophysiological basis of introversion/extraversion
    • Gray, J. 'The psychophysiological basis of introversion/extraversion'Behavior research and therapy 8 249-266. (1971)doi:10.1016/0005-7967(70)90069-0 http://dx.doi.org/10.1016/0005-7967%2870%2990069-0
    • (1971) Behavior research and therapy , vol.8 , pp. 249-266
    • Gray, J.1
  • 108
    • 0001376349 scopus 로고    scopus 로고
    • The emerging field of emotion regulation: An integrative review
    • Gross, J. 'The emerging field of emotion regulation: An integrative review'Review of General Psychology 2 (3) 271-299. (1998)doi:10.1037/1089-2680.2.3.271 http://dx.doi.org/10.1037/1089-2680.2.3.271
    • (1998) Review of General Psychology , vol.2 , Issue.3 , pp. 271-299
    • Gross, J.1
  • 109
    • 79958721491 scopus 로고
    • Emotional suppression: Physiology, self-report, and expressive behavior
    • Gross, J. Levenson, R. 'Emotional suppression: Physiology, self-report, and expressive behavior'Journal of Personality and Social Psychology 64 970-986. (1993)doi:10.1037/0022-3514.64.6.970 http://dx.doi.org/10.1037/0022-3514.64.6.970
    • (1993) Journal of Personality and Social Psychology , vol.64 , pp. 970-986
    • Gross, J.1    Levenson, R.2
  • 110
    • 0038925782 scopus 로고
    • Motivation through the design of work: Test of a theory
    • Hackman, J. R. Oldham, G. R. 'Motivation through the design of work: Test of a theory'Organizational Behavior and Human Performance 16 250-279. (1976)doi:10.1016/0030-5073(76)90016-7 http://dx.doi.org/10.1016/0030-5073%2876%2990016-7
    • (1976) Organizational Behavior and Human Performance , vol.16 , pp. 250-279
    • Hackman, J.R.1    Oldham, G.R.2
  • 111
    • 0037396128 scopus 로고    scopus 로고
    • The impact of psychological distress on absence from work
    • Hardy, G. E. Woods, D. Wall, T. D. 'The impact of psychological distress on absence from work'Journal of Applied Psychology 88 306-314. (2003)doi:10.1037/0021-9010.88.2.306 http://dx.doi.org/10.1037/0021-9010.88.2.306
    • (2003) Journal of Applied Psychology , vol.88 , pp. 306-314
    • Hardy, G.E.1    Woods, D.2    Wall, T.D.3
  • 112
    • 0033627715 scopus 로고    scopus 로고
    • Coping with anger-provoking situations, psychoso-cial working conditions, and ECG-detected signs of coronary heart disease
    • Harenstam, A. Theorell, T. Lennart, K. 'Coping with anger-provoking situations, psychoso-cial working conditions, and ECG-detected signs of coronary heart disease'Journal of Occupational Health Psychology 5 191-203. (2000)doi:10.1037/1076-8998.5.1.191 http://dx.doi.org/10.1037/1076-8998.5.1.191
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 191-203
    • Harenstam, A.1    Theorell, T.2    Lennart, K.3
  • 113
    • 0013357317 scopus 로고    scopus 로고
    • Emotion and injustice in the workplace
    • S. Fineman (ed.). Thousand Oaks, CA: Sage
    • Harlos, K. P. and Pinder, C. C.(2000) 'Emotion and injustice in the workplace', in S. Fineman (ed.), Emotion in Organizations, 2nd edn. Thousand Oaks, CA: Sage, pp. 255-279. doi:10.4135/9781446219850 http://dx.doi.org/10.4135/9781446219850
    • (2000) Emotion in Organizations, 2nd edn , pp. 255-279
    • Harlos, K.P.1    Pinder, C.C.2
  • 114
    • 0032063470 scopus 로고    scopus 로고
    • Anger and frontal brain activity: EEG asymmetry consistent with approach motivation despite negative affective valence
    • Harmon-Jones, E. Allen, J. J. B. 'Anger and frontal brain activity: EEG asymmetry consistent with approach motivation despite negative affective valence'Journal of Personality and Social Psychology 74 1310-1316. (1998)doi:10.1037/0022-3514.74.5.1310 http://dx.doi.org/10.1037/0022-3514.74.5.1310
    • (1998) Journal of Personality and Social Psychology , vol.74 , pp. 1310-1316
    • Harmon-Jones, E.1    Allen, J.J.B.2
  • 116
    • 0032220486 scopus 로고    scopus 로고
    • License or obligation to smile: The effects of power and gender on amount and typeof smiling
    • Hecht, M. A. LaFrance, M. 'License or obligation to smile: The effects of power and gender on amount and typeof smiling'Personality and Social Psychology Bulletin 24 1332-1342. (1998)doi:10.1177/01461672982412007 http://dx.doi.org/10.1177/01461672982412007
    • (1998) Personality and Social Psychology Bulletin , vol.24 , pp. 1332-1342
    • Hecht, M.A.1    La France, M.2
  • 117
    • 33746353373 scopus 로고    scopus 로고
    • Are all smiles created equal? How emotional contagion and emotional labor affect service relationships
    • Hennig-Thurau, T. Groth, M. Paul, M. Gremler, D. D. 'Are all smiles created equal? How emotional contagion and emotional labor affect service relationships'The Journal of Marketing 70 (3) 58. (2006)doi:10.1509/jmkg.70.3.58 http://dx.doi.org/10.1509/jmkg.70.3.58
    • (2006) The Journal of Marketing , vol.70 , Issue.3 , pp. 58
    • Hennig-Thurau, T.1    Groth, M.2    Paul, M.3    Gremler, D.D.4
  • 118
    • 0023372995 scopus 로고
    • Self-discrepancy: A theory relating self and affect
    • Higgins, E. T. 'Self-discrepancy: A theory relating self and affect'Psychological Review 94 (3) 319-340. (1987)doi:10.1037/0033-295X.94.3.319 http://dx.doi.org/10.1037/0033-295X.94.3.319
    • (1987) Psychological Review , vol.94 , Issue.3 , pp. 319-340
    • Higgins, E.T.1
  • 119
    • 0028373490 scopus 로고
    • Ideal versus ought predilections for approach and avoidance distinct self-regulatory systems
    • Higgins, E. T. Roney, C. J. R. Crowe, E. Hymes, C. 'Ideal versus ought predilections for approach and avoidance distinct self-regulatory systems'Journal of Personality and Social Psychology 66 (2) 276-286. (1994)doi:10.1037/0022-3514.66.2.276 http://dx.doi.org/10.1037/0022-3514.66.2.276
    • (1994) Journal of Personality and Social Psychology , vol.66 , Issue.2 , pp. 276-286
    • Higgins, E.T.1    Roney, C.J.R.2    Crowe, E.3    Hymes, C.4
  • 121
    • 84855177122 scopus 로고    scopus 로고
    • A daily diary study of goal striving: The relationship between goal distance, goal velocity, affect, expectancies and effort
    • N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds). San Diego, CA: Elsevier
    • Holman, D. J., Totterdell, P. and Rogelberg, S. G.(2005) 'A daily diary study of goal striving: The relationship between goal distance, goal velocity, affect, expectancies and effort', in N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds), The Effect of Affect in Organizational Settings. San Diego, CA: Elsevier.Vol. 1 95-121. doi:10.1016/S1746-9791(05)01105-3 http://dx.doi.org/10.1016/S1746-9791%2805%2901105-3
    • (2005) The Effect of Affect in Organizational Settings , vol.1 , pp. 95-121
    • Holman, D.J.1    Totterdell, P.2    Rogelberg, S.G.3
  • 123
    • 84948879945 scopus 로고
    • The effect of power on susceptibility to emotional contagion
    • Hsee, C. K. Hatfield, E. Carlson, J. G. Chemtob, C. 'The effect of power on susceptibility to emotional contagion'Cognition and Emotion 4 (4) 327-340. (1990)
    • (1990) Cognition and Emotion , vol.4 , Issue.4 , pp. 327-340
    • Hsee, C.K.1    Hatfield, E.2    Carlson, J.G.3    Chemtob, C.4
  • 124
    • 84928224591 scopus 로고
    • How work roles influence perception: Structural-cognitive processes and organizational behavior
    • Humphrey, R. H. 'How work roles influence perception: Structural-cognitive processes and organizational behavior'American Sociological Review 50 242-252. (1985)doi:10.2307/2095412 http://dx.doi.org/10.2307/2095412
    • (1985) American Sociological Review , vol.50 , pp. 242-252
    • Humphrey, R.H.1
  • 125
    • 20444440822 scopus 로고    scopus 로고
    • Goal regulation across time: The effects of feedback and affect
    • Ilies, R. Judge, T. A. 'Goal regulation across time: The effects of feedback and affect'Journal of Applied Psychology 90 (3) 453-467. (2005)doi:10.1037/0021-9010.90.3.453 http://dx.doi.org/10.1037/0021-9010.90.3.453
    • (2005) Journal of Applied Psychology , vol.90 , Issue.3 , pp. 453-467
    • Ilies, R.1    Judge, T.A.2
  • 126
    • 33745686640 scopus 로고    scopus 로고
    • The interactive effects of personal traits and experienced states on intraindividual patterns of citizenship behavior
    • Ilies, R. Scott, B. Judge, T. A. 'The interactive effects of personal traits and experienced states on intraindividual patterns of citizenship behavior'Academy of Management Journal 49 (3) 561-575. (2006)doi:10.5465/AMJ.2006.21794672 http://dx.doi.org/10.5465/AMJ.2006.21794672
    • (2006) Academy of Management Journal , vol.49 , Issue.3 , pp. 561-575
    • Ilies, R.1    Scott, B.2    Judge, T.A.3
  • 127
    • 0035641586 scopus 로고    scopus 로고
    • An influence of positive affect on decision making in complex situations: Theoretical issues with practical implications
    • Isen, A. 'An influence of positive affect on decision making in complex situations: Theoretical issues with practical implications'Journal of Consumer Psychology 11 (2) 75-85. (2001)doi:10.1207/S15327663JCP1102_01 http://dx.doi.org/10.1207/S15327663JCP1102_01
    • (2001) Journal of Consumer Psychology , vol.11 , Issue.2 , pp. 75-85
    • Isen, A.1
  • 128
    • 0000756180 scopus 로고
    • Duration of the effects of good mood on helping: "Footprints on the sands of time"
    • Isen, A. M. Clark, M. Schwartz, M. F. 'Duration of the effects of good mood on helping: "Footprints on the sands of time"'Journal of Personality and Social Psychology 34 385-393. (1976)doi:10.1037/0022-3514.34.3.385 http://dx.doi.org/10.1037/0022-3514.34.3.385
    • (1976) Journal of Personality and Social Psychology , vol.34 , pp. 385-393
    • Isen, A.M.1    Clark, M.2    Schwartz, M.F.3
  • 129
    • 58149367202 scopus 로고
    • The influence of affect on categorization
    • Isen, A. M. Daubman, K. A. 'The influence of affect on categorization'Journal of Personality and Social Psychology 47 1206-1217. (1984)doi:10.1037/0022-3514.47.6.1206 http://dx.doi.org/10.1037/0022-3514.47.6.1206
    • (1984) Journal of Personality and Social Psychology , vol.47 , pp. 1206-1217
    • Isen, A.M.1    Daubman, K.A.2
  • 131
    • 0002900403 scopus 로고
    • Positive Affect as a Factor in Organizational Behavior
    • L. Cummings and B. Staw (eds). Greenwich, CT: JAI
    • Isen, A. M. and Baron, R. A.(1991) 'Positive Affect as a Factor in Organizational Behavior', in L. Cummings and B. Staw (eds), Research in Organizational Behavior. Greenwich, CT: JAI. Vol. 13 1-52.
    • (1991) Research in Organizational Behavior , vol.13 , pp. 1-52
    • Isen, A.M.1    Baron, R.A.2
  • 132
    • 85047682499 scopus 로고    scopus 로고
    • Understanding the "personological" basis of employee withdrawal: The influence of affective disposition on employee tardiness, early departure, and absenteeism
    • Iverson, R. D. Deery, S. J. 'Understanding the "personological" basis of employee withdrawal: the influence of affective disposition on employee tardiness, early departure, and absenteeism'Journal of Applied Psychology 86 856-866. (2001)doi:10.1037/0021-9010.86.5.856 http://dx.doi.org/10.1037/0021-9010.86.5.856
    • (2001) Journal of Applied Psychology , vol.86 , pp. 856-866
    • Iverson, R.D.1    Deery, S.J.2
  • 133
  • 135
    • 0000437247 scopus 로고
    • What is an emotion?
    • James, W. 'What is an emotion?'Mind 9 188-205. (1884)
    • (1884) Mind , vol.9 , pp. 188-205
    • James, W.1
  • 136
    • 33646423850 scopus 로고    scopus 로고
    • The essential impact of context on organizational behavior
    • Johns, G. G. 'The essential impact of context on organizational behavior'The Academy of Management review 31 (2) 386-408. (2006)doi:10.5465/AMR.2006.20208687 http://dx.doi.org/10.5465/AMR.2006.20208687
    • (2006) The Academy of Management review , vol.31 , Issue.2 , pp. 386-408
    • Johns, G.G.1
  • 137
    • 31344432854 scopus 로고    scopus 로고
    • Hostility, job attitudes, and workplace deviance: Test of a multilevel model
    • Judge, T. A. Scott, B. A. Ilies, R. 'Hostility, job attitudes, and workplace deviance: Test of a multilevel model'Journal of Applied Psychology 91 (1) 126-138. (2006)doi:10.1037/0021-9010.91.1.126 http://dx.doi.org/10.1037/0021-9010.91.1.126
    • (2006) Journal of Applied Psychology , vol.91 , Issue.1 , pp. 126-138
    • Judge, T.A.1    Scott, B.A.2    Ilies, R.3
  • 138
    • 0003377684 scopus 로고
    • Motivation theory and industrial and organizational psychology
    • M. D. Dunnette and L. M. Hough (eds). Palo Alto, CA: Consulting Psychologists Press
    • Kanfer, R.(1991) 'Motivation theory and industrial and organizational psychology', in M. D. Dunnette and L. M. Hough (eds), Handbook of Industrial and Organizational Psychology. Palo Alto, CA: Consulting Psychologists Press.Vol. 1 76-170
    • (1991) Handbook of Industrial and Organizational Psychology , vol.1 , pp. 76-170
    • Kanfer, R.1
  • 139
    • 33644908477 scopus 로고    scopus 로고
    • Empathy and the emergence of task and relations leaders
    • Kellett, J. B. Humphrey, R. H. Sleeth, R. G. 'Empathy and the emergence of task and relations leaders'Leadership Quarterly 17 (2) 146-162. (2006)doi:10.1016/j.leaqua.2005.12.003 http://dx.doi.org/10.1016/j.leaqua.2005.12.003
    • (2006) Leadership Quarterly , vol.17 , Issue.2 , pp. 146-162
    • Kellett, J.B.1    Humphrey, R.H.2    Sleeth, R.G.3
  • 140
    • 0035197369 scopus 로고    scopus 로고
    • Mood and Emotions in Small Groups and Work Teams
    • Kelly, J. R. Barsade, S. G. 'Mood and Emotions in Small Groups and Work Teams'Organizational Behavior and Human Decision Processes 86 (1) 99-130. (2001)doi:10.1006/obhd.2001.2974 http://dx.doi.org/10.1006/obhd.2001.2974
    • (2001) Organizational Behavior and Human Decision Processes , vol.86 , Issue.1 , pp. 99-130
    • Kelly, J.R.1    Barsade, S.G.2
  • 141
    • 0037604737 scopus 로고    scopus 로고
    • Power, approach, and inhibition
    • Keltner, D. Gruenfeld, D. H. Anderson, C. 'Power, approach, and inhibition'Psychological Review 110 (2) 265-284. (2003)doi:10.1037/0033-295X.110.2.265 http://dx.doi.org/10.1037/0033-295X.110.2.265
    • (2003) Psychological Review , vol.110 , Issue.2 , pp. 265-284
    • Keltner, D.1    Gruenfeld, D.H.2    Anderson, C.3
  • 143
    • 30044440648 scopus 로고    scopus 로고
    • The three faces of Eve: Strategic displays of positive, negative, and neutral emotions in negotiations
    • Kopelman, S. Rosette, A. S. Thompson, L. 'The three faces of Eve: Strategic displays of positive, negative, and neutral emotions in negotiations'Organizational Behavior and Human Decision Processes 99 (1) 81-101. (2006)doi:10.1016/j.obhdp.2005.08.003 http://dx.doi.org/10.1016/j.obhdp.2005.08.003
    • (2006) Organizational Behavior and Human Decision Processes , vol.99 , Issue.1 , pp. 81-101
    • Kopelman, S.1    Rosette, A.S.2    Thompson, L.3
  • 145
    • 0006835729 scopus 로고    scopus 로고
    • Measurement issues in emotion research
    • E. Diener and D. Kahneman (eds). New York: Russell Sage Foundation
    • Larsen, R. and Fredrickson, B. L.(1999) 'Measurement issues in emotion research', in E. Diener and D. Kahneman (eds), Well-being: The Foundations of Hedonic Psychology. New York: Russell Sage Foundation, pp. 40-60.
    • (1999) Well-being: The Foundations of Hedonic Psychology , pp. 40-60
    • Larsen, R.1    Fredrickson, B.L.2
  • 146
    • 55449119333 scopus 로고
    • Thoughts on the relations between emotion and cognition
    • Lazarus, R. S. 'Thoughts on the relations between emotion and cognition'American Psychologist 37 (9) 1019-1024. (1982)doi:10.1037/0003-066X.37.9.1019 http://dx.doi.org/10.1037/0003-066X.37.9.1019
    • (1982) American Psychologist , vol.37 , Issue.9 , pp. 1019-1024
    • Lazarus, R.S.1
  • 147
    • 0026209870 scopus 로고
    • Progress on a cognitive-motivational-relational theory of emotion
    • Lazarus, R. S. 'Progress on a cognitive-motivational-relational theory of emotion'American Psychologist 46 819-834. (1991)doi:10.1037/0003-066X.46.8.819 http://dx.doi.org/10.1037/0003-066X.46.8.819
    • (1991) American Psychologist , vol.46 , pp. 819-834
    • Lazarus, R.S.1
  • 149
    • 0141472301 scopus 로고    scopus 로고
    • Discrete emotions in organizational life
    • R. L. Payne and C. L. Cooper (eds). New York, NY: John Wiley and Sons
    • Lazarus, R. S. and Cohen-Charash, Y.(2001) 'Discrete emotions in organizational life', in R. L. Payne and C. L. Cooper (eds), Emotions at Work. New York, NY: John Wiley and Sons, pp. 45-84
    • (2001) Emotions at Work , pp. 45-84
    • Lazarus, R.S.1    Cohen-Charash, Y.2
  • 150
    • 0043118582 scopus 로고    scopus 로고
    • Affect, cognition, and the social emotions
    • J. P. Forgas (ed.). New York: Cambridge University Press
    • Leary, M. R.(2000) 'Affect, cognition, and the social emotions', in J. P. Forgas (ed.), Feeling and Thinking: The Role of Affect in Social Cognition. New York: Cambridge University Press, pp. 351-356.
    • (2000) Feeling and Thinking: The Role of Affect in Social Cognition , pp. 351-356
    • Leary, M.R.1
  • 151
    • 0036482562 scopus 로고    scopus 로고
    • Organizational citizenship behavior and workplace deviance: The role of affect and cognitions
    • Lee, K. Allen, N. J. 'Organizational citizenship behavior and workplace deviance: The role of affect and cognitions'Journal of Applied Psychology 87 (1) 131-142. (2002)doi:10.1037/0021-9010.87.1.131 http://dx.doi.org/10.1037/0021-9010.87.1.131
    • (2002) Journal of Applied Psychology , vol.87 , Issue.1 , pp. 131-142
    • Lee, K.1    Allen, N.J.2
  • 152
    • 0033935642 scopus 로고    scopus 로고
    • Beyond valence: Toward a model of emotion-specific influences on judgement and choice
    • Lerner, J. Keltner, D. 'Beyond valence: Toward a model of emotion-specific influences on judgement and choice'Cognition and Emotion 14 (4) 473-493. (2000)
    • (2000) Cognition and Emotion , vol.14 , Issue.4 , pp. 473-493
    • Lerner, J.1    Keltner, D.2
  • 153
    • 85035469001 scopus 로고    scopus 로고
    • Fear, anger, and risk
    • Lerner, J. Keltner, D. 'Fear, anger, and risk'Journal of Personality and Social Psychology 81 (1) 146-159. (2001)doi:10.1037/0022-3514.81.1.146 http://dx.doi.org/10.1037/0022-3514.81.1.146
    • (2001) Journal of Personality and Social Psychology , vol.81 , Issue.1 , pp. 146-159
    • Lerner, J.1    Keltner, D.2
  • 154
    • 0031504591 scopus 로고    scopus 로고
    • Self-presentational goals, self-monitoring, and nonverbal behavior
    • Levine, S. P. Feldman, R. S. 'Self-presentational goals, self-monitoring, and nonverbal behavior'Basic and Applied Social Psychology 19 (4) 505-518. (1997)doi:10.1207/s15324834basp1904_7 http://dx.doi.org/10.1207/s15324834basp1904_7
    • (1997) Basic and Applied Social Psychology , vol.19 , Issue.4 , pp. 505-518
    • Levine, S.P.1    Feldman, R.S.2
  • 155
    • 0034147839 scopus 로고    scopus 로고
    • When leaders display emotion: How followers respond to negative emotional expression of male and female leaders
    • Lewis, K. M. 'When leaders display emotion: How followers respond to negative emotional expression of male and female leaders'Journal of Organizational Behavior 21 221-234. (2000)doi:10.1002/(SICI)1099-1379(200003)21:2<221::AID-JOB36>3.0.CO;2-0 http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C221::AID-JOB36%3E3.0.CO;2-0
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 221-234
    • Lewis, K.M.1
  • 156
    • 0002886824 scopus 로고
    • Self-conscious emotions: Embarrassment, pride, shame, and guilt
    • M. Lewis and J. M. Haviland (eds). New York, NY: Guilford Press
    • Lewis, M.(1993) 'Self-conscious emotions: Embarrassment, pride, shame, and guilt', in M. Lewis and J. M. Haviland (eds), Handbook of Emotions. New York, NY: Guilford Press, pp. 563-573.
    • (1993) Handbook of Emotions , pp. 563-573
    • Lewis, M.1
  • 157
    • 33646728859 scopus 로고    scopus 로고
    • Emotional expression at work and at home: Domain, status or individual characteristics?
    • Lively, K. J. Powell, B. 'Emotional expression at work and at home: Domain, status or individual characteristics?'Social Psychology Quarterly 69 (1) 17-38. (2006)doi:10.1177/019027250606900103 http://dx.doi.org/10.1177/019027250606900103
    • (2006) Social Psychology Quarterly , vol.69 , Issue.1 , pp. 17-38
    • Lively, K.J.1    Powell, B.2
  • 158
    • 20744444395 scopus 로고    scopus 로고
    • Why emotional intelligence is an invalid concept
    • Locke, E. A. 'Why emotional intelligence is an invalid concept'Journal of Organizational Behavior 26 (4) 425-431. (2005)doi:10.1002/job.318 http://dx.doi.org/10.1002/job.318
    • (2005) Journal of Organizational Behavior , vol.26 , Issue.4 , pp. 425-431
    • Locke, E.A.1
  • 159
    • 21144461332 scopus 로고
    • Mood as input: People have to interpret the motivational implications of their moods
    • Martin, L. L. Ward, D. W. Achee, J. W. Wyer, R. S. Jr. 'Mood as input: People have to interpret the motivational implications of their moods'Journal of Personality and Social Psychology 64 317-326. (1993)doi:10.1037/0022-3514.64.3.317 http://dx.doi.org/10.1037/0022-3514.64.3.317
    • (1993) Journal of Personality and Social Psychology , vol.64 , pp. 317-326
    • Martin, L.L.1    Ward, D.W.2    Achee, J.W.3    Wyer, R.S.4
  • 160
    • 84990374141 scopus 로고    scopus 로고
    • The interplay of gender and affective tone in service encounter satisfaction
    • Mattila, A. Grandey, A. Fisk, G. 'The interplay of gender and affective tone in service encounter satisfaction'Journal of Service Research 6 (2) 136-143. (2003)doi:10.1177/1094670503257043 http://dx.doi.org/10.1177/1094670503257043
    • (2003) Journal of Service Research , vol.6 , Issue.2 , pp. 136-143
    • Mattila, A.1    Grandey, A.2    Fisk, G.3
  • 161
    • 0033248343 scopus 로고    scopus 로고
    • Emotional intelligence meets traditional standards for an intelligence
    • Mayer, J. D. Caruso, D. Salovey, P. 'Emotional intelligence meets traditional standards for an intelligence'Intelligence 27 267-298. (2000)doi:10.1016/S0160-2896(99)00016-1 http://dx.doi.org/10.1016/S0160-2896%2899%2900016-1
    • (2000) Intelligence , vol.27 , pp. 267-298
    • Mayer, J.D.1    Caruso, D.2    Salovey, P.3
  • 162
    • 0036795722 scopus 로고    scopus 로고
    • Impact of leadership style and emotions on subordinate performance
    • McColl-Kennedy, J. R. Anderson, R. D. 'Impact of leadership style and emotions on subordinate performance'Leadership Quarterly 13 (5) 545-559. (2002)doi:10.1016/S1048-9843(02)00143-1 http://dx.doi.org/10.1016/S1048-9843%2802%2900143-1
    • (2002) Leadership Quarterly , vol.13 , Issue.5 , pp. 545-559
    • McColl-Kennedy, J.R.1    Anderson, R.D.2
  • 164
    • 33845956652 scopus 로고    scopus 로고
    • Individual differences in automatic and controlled regulation of emotion and task performance
    • Moon, S. M. Lord, R. G. 'Individual differences in automatic and controlled regulation of emotion and task performance'Human Performance 19 (4) 327-356. (2006)doi:10.1207/s15327043hup1904_2 http://dx.doi.org/10.1207/s15327043hup1904_2
    • (2006) Human Performance , vol.19 , Issue.4 , pp. 327-356
    • Moon, S.M.1    Lord, R.G.2
  • 165
    • 35448980035 scopus 로고    scopus 로고
    • How emotions work: The social functions of emotional expression in negotiations
    • Morris, M. Keltner, D. 'How emotions work: The social functions of emotional expression in negotiations'Research in Organizational Behavior 22 1-50. (2000)doi:10.1016/S0191-3085(00)22002-9 http://dx.doi.org/10.1016/S0191-3085%2800%2922002-9
    • (2000) Research in Organizational Behavior , vol.22 , pp. 1-50
    • Morris, M.1    Keltner, D.2
  • 166
    • 12044252155 scopus 로고
    • Organizational behavior: Linking individuals and groups to organizational context
    • Mowday, R. T. Sutton, R. I. 'Organizational behavior: Linking individuals and groups to organizational context'Annual Review of Psychology 44 195-229. (1993)doi:10.1146/annurev.ps.44.020193.001211 http://dx.doi.org/10.1146/annurev.ps.44.020193.001211
    • (1993) Annual Review of Psychology , vol.44 , pp. 195-229
    • Mowday, R.T.1    Sutton, R.I.2
  • 167
    • 0034154647 scopus 로고    scopus 로고
    • Self-regulation and depletion of limited resources: Does self-control resemble a muscle?
    • Muraven, M. Baumeister, R. F. 'Self-regulation and depletion of limited resources: Does self-control resemble a muscle?'Psychological Bulletin 126 (2) 247-259. (2000)doi:10.1037/0033-2909.126.2.247 http://dx.doi.org/10.1037/0033-2909.126.2.247
    • (2000) Psychological Bulletin , vol.126 , Issue.2 , pp. 247-259
    • Muraven, M.1    Baumeister, R.F.2
  • 168
    • 0034242533 scopus 로고    scopus 로고
    • "Mood contagion": The automatic transfer of mood between persons
    • Neumann, R. Strack, F. '"Mood contagion": The automatic transfer of mood between persons'Journal of Personality and Social Psychology 79 211-223. (2000)doi:10.1037/0022-3514.79.2.211 http://dx.doi.org/10.1037/0022-3514.79.2.211
    • (2000) Journal of Personality and Social Psychology , vol.79 , pp. 211-223
    • Neumann, R.1    Strack, F.2
  • 169
    • 0036793428 scopus 로고    scopus 로고
    • The role of affect and affective congruence in perceptions of leaders: An experimental study
    • Newcombe, M. Ashkanasy, N. 'The role of affect and affective congruence in perceptions of leaders: an experimental study'Leadership Quarterly 13 (5) 601-614. (2002)doi:10.1016/S1048-9843(02)00146-7 http://dx.doi.org/10.1016/S1048-9843%2802%2900146-7
    • (2002) Leadership Quarterly , vol.13 , Issue.5 , pp. 601-614
    • Newcombe, M.1    Ashkanasy, N.2
  • 170
    • 21844518512 scopus 로고
    • Listen while you work - Quasi-experimental relations between personal-stereo headset use and employee work responses
    • Oldham, G. R. Cummings, A. Mischel, L. J. Schmidtke, J. M. Zhou, J. 'Listen while you work - Quasi-experimental relations between personal-stereo headset use and employee work responses'Journal of Applied Psychology 80 (5) 547-564. (1995)doi:10.1037/0021-9010.80.5.547 http://dx.doi.org/10.1037/0021-9010.80.5.547
    • (1995) Journal of Applied Psychology , vol.80 , Issue.5 , pp. 547-564
    • Oldham, G.R.1    Cummings, A.2    Mischel, L.J.3    Schmidtke, J.M.4    Zhou, J.5
  • 171
    • 0001575166 scopus 로고
    • Emotions in work and achievement
    • C. L. Cooper and I. T. Robertson (eds). New York: John Wiley & Sons, Ltd
    • Pekrun, R. and Frese, M.(1992) 'Emotions in work and achievement', in C. L. Cooper and I. T. Robertson (eds), International Review of Industrial and Organizational Psychology. New York: John Wiley & Sons, Ltd., pp. 154-200.
    • (1992) International Review of Industrial and Organizational Psychology , pp. 154-200
    • Pekrun, R.1    Frese, M.2
  • 172
    • 0033474817 scopus 로고    scopus 로고
    • Down and out: An investigation of the relationship between mood and employee withdrawal behavior
    • Pelled, L. Xin, K. 'Down and out: An investigation of the relationship between mood and employee withdrawal behavior'Journal of Management 25 (6) 875-895. (1999)doi:10.1177/014920639902500605 http://dx.doi.org/10.1177/014920639902500605
    • (1999) Journal of Management , vol.25 , Issue.6 , pp. 875-895
    • Pelled, L.1    Xin, K.2
  • 173
    • 0036795683 scopus 로고    scopus 로고
    • Emergent leaders as managers of group emotion
    • Pescosolido, A. T. 'Emergent leaders as managers of group emotion'Leadership Quarterly 13 (5) 583-599. (2002)doi:10.1016/S1048-9843(02)00145-5 http://dx.doi.org/10.1016/S1048-9843%2802%2900145-5
    • (2002) Leadership Quarterly , vol.13 , Issue.5 , pp. 583-599
    • Pescosolido, A.T.1
  • 174
    • 0038159171 scopus 로고    scopus 로고
    • Unfairness, anger, and spite: Emotional rejections of ultimatum offers
    • Pillutla, M. M. Murnighan, J. K. 'Unfairness, anger, and spite: Emotional rejections of ultimatum offers'Organizational Behavior and Human Decision Processes 68 (3) 208-224. (1996)doi:10.1006/obhd.1996.0100 http://dx.doi.org/10.1006/obhd.1996.0100
    • (1996) Organizational Behavior and Human Decision Processes , vol.68 , Issue.3 , pp. 208-224
    • Pillutla, M.M.1    Murnighan, J.K.2
  • 176
    • 0000987727 scopus 로고    scopus 로고
    • Organizational Citizenship Behaviors: A critical review of the theoretical and empirical literature and suggestions for future research
    • Podsakoff, P. M. MacKenzie, S. B. Paine, J. B. Bachrach, D. G. 'Organizational Citizenship Behaviors: A critical review of the theoretical and empirical literature and suggestions for future research'Journal of Management 26 (3) 513-563. (2000)doi:10.1177/014920630002600307 http://dx.doi.org/10.1177/014920630002600307
    • (2000) Journal of Management , vol.26 , Issue.3 , pp. 513-563
    • Podsakoff, P.M.1    McKenzie, S.B.2    Paine, J.B.3    Bachrach, D.G.4
  • 177
    • 0035643026 scopus 로고    scopus 로고
    • Service with a smile: Emotional contagion in the service encounter
    • Pugh, S. 'Service with a smile: Emotional contagion in the service encounter'Academy of Management Journal 44 (5) 1018-1027. (2001)doi:10.2307/3069445 http://dx.doi.org/10.2307/3069445
    • (2001) Academy of Management Journal , vol.44 , Issue.5 , pp. 1018-1027
    • Pugh, S.1
  • 178
    • 0003044044 scopus 로고
    • Organizations, emotion and the myth of rationality
    • S. Fineman (ed.), : London: Sage
    • Putnam, L. L. and Mumby, D. K.(1993) 'Organizations, emotion and the myth of rationality', in S. Fineman (ed.), Emotion in Organizations: London: Sage, pp. 36-57. doi:10.4135/9781446219850 http://dx.doi.org/10.4135/9781446219850
    • (1993) Emotion in Organizations , pp. 36-57
    • Putnam, L.L.1    Mumby, D.K.2
  • 179
    • 0003155181 scopus 로고
    • Expressionof emotion as part of the work role
    • Rafaeli, A. Sutton, R. I. 'Expressionof emotion as part of the work role'Academy of Management Review 12 (1) 23-37. (1987)
    • (1987) Academy of Management Review , vol.12 , Issue.1 , pp. 23-37
    • Rafaeli, A.1    Sutton, R.I.2
  • 180
    • 0000291152 scopus 로고
    • Busy stores and demanding customers: How do they affect the display of positive emotion?
    • Rafaeli, A. Sutton, R. I. 'Busy stores and demanding customers: How do they affect the display of positive emotion?'Academy of Management Journal 33 (3) 623-637. (1990)doi:10.2307/256584 http://dx.doi.org/10.2307/256584
    • (1990) Academy of Management Journal , vol.33 , Issue.3 , pp. 623-637
    • Rafaeli, A.1    Sutton, R.I.2
  • 182
    • 84949828548 scopus 로고    scopus 로고
    • The costs of encountering others' anger: Emotional exhaustion, cognitive resources, and work performance
    • (in press)
    • Rafaeli, A. Rozilio, R. Ravid, S. Derfler, R. (in press) 'The costs of encountering others' anger: Emotional exhaustion, cognitive resources, and work performance'Academy of Management Journal.
    • Academy of Management Journal
    • Rafaeli, A.1    Rozilio, R.2    Ravid, S.3    Derfler, R.4
  • 183
    • 0033177551 scopus 로고    scopus 로고
    • Composure at any cost? The cognitive consequences of emotion suppression
    • Richards, J. M. Gross, J. J. 'Composure at any cost? The cognitive consequences of emotion suppression'Personality and Social Psychology Bulletin 25 (8) 1033-1044. (1999)doi:10.1177/01461672992511010 http://dx.doi.org/10.1177/01461672992511010
    • (1999) Personality and Social Psychology Bulletin , vol.25 , Issue.8 , pp. 1033-1044
    • Richards, J.M.1    Gross, J.J.2
  • 184
    • 84930560922 scopus 로고
    • What is the relationship between socioemotional behavior and status in task groups?
    • Ridgeway, C. Johnson, C. 'What is the relationship between socioemotional behavior and status in task groups?'American Journal of Sociology 95 1189-1212. (1990)doi:10.1086/229426 http://dx.doi.org/10.1086/229426
    • (1990) American Journal of Sociology , vol.95 , pp. 1189-1212
    • Ridgeway, C.1    Johnson, C.2
  • 185
    • 85047673770 scopus 로고    scopus 로고
    • Belief and feeling: Evidence for an accessibility model of emotional self-report
    • Robinson, M. D. Clore, G. L. 'Belief and feeling: Evidence for an accessibility model of emotional self-report'Psychological Bulletin 128 (6) 934-960. (2002)doi:10.1037/0033-2909.128.6.934 http://dx.doi.org/10.1037/0033-2909.128.6.934
    • (2002) Psychological Bulletin , vol.128 , Issue.6 , pp. 934-960
    • Robinson, M.D.1    Clore, G.L.2
  • 186
    • 84934452542 scopus 로고
    • Appraisal determinants of discrete emotions
    • Roseman, I. J. 'Appraisal determinants of discrete emotions'Cognition and Emotion 5 (3) 161-200. (1991)
    • (1991) Cognition and Emotion , vol.5 , Issue.3 , pp. 161-200
    • Roseman, I.J.1
  • 187
    • 33845305137 scopus 로고    scopus 로고
    • Understanding emotions means crossing boundaries within psychology
    • Rosenberg, E. L. Fredrickson, B. L. 'Understanding emotions means crossing boundaries within psychology'Review of General Psychology 2 (3) 243-246. (1998)doi:10.1037/1089-2680.2.3.243 http://dx.doi.org/10.1037/1089-2680.2.3.243
    • (1998) Review of General Psychology , vol.2 , Issue.3 , pp. 243-246
    • Rosenberg, E.L.1    Fredrickson, B.L.2
  • 188
    • 28744433685 scopus 로고    scopus 로고
    • Leading from within: The effects of emotion recognition and personality on transformational leadership behavior
    • Rubin, R. S. Munz, D. C. Bommer, W. H. 'Leading from within: The effects of emotion recognition and personality on transformational leadership behavior'Academy of Management Journal 48 (5) 845-858. (2005)doi:10.5465/AMJ.2005.18803926 http://dx.doi.org/10.5465/AMJ.2005.18803926
    • (2005) Academy of Management Journal , vol.48 , Issue.5 , pp. 845-858
    • Rubin, R.S.1    Munz, D.C.2    Bommer, W.H.3
  • 189
    • 36649026013 scopus 로고    scopus 로고
    • A cognitive-emotional theory of customer injustice and emotional labor: Implications for customer service, fairness theory, and the multifoci perspective
    • (in press), in D. DeCremer (ed.)
    • Rupp, D., Holub, S. and Grandey, A. (in press) 'A cognitive-emotional theory of customer injustice and emotional labor: Implications for customer service, fairness theory, and the multifoci perspective', in D. DeCremer (ed.), Advances in the Psychology of Justice and Affect.
    • Advances in the Psychology of Justice and Affect
    • Rupp, D.1    Holub, S.2    Grandey, A.3
  • 190
    • 33746395552 scopus 로고    scopus 로고
    • When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions
    • Rupp, D. E. Spencer, S. 'When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions'Journal of Applied Psychology 91 (4) 971-978. (2006)doi:10.1037/0021-9010.91.4.971 http://dx.doi.org/10.1037/0021-9010.91.4.971
    • (2006) Journal of Applied Psychology , vol.91 , Issue.4 , pp. 971-978
    • Rupp, D.E.1    Spencer, S.2
  • 191
    • 4644280844 scopus 로고
    • A circumplex model of affect
    • Russell, J. A. 'A circumplex model of affect'Journal of Personality and Social Psychology 39 1161-1178. (1980)doi:10.1037/h0077714 http://dx.doi.org/10.1037/h0077714
    • (1980) Journal of Personality and Social Psychology , vol.39 , pp. 1161-1178
    • Russell, J.A.1
  • 192
    • 0033125011 scopus 로고    scopus 로고
    • Core affect, prototypical emotional epsiodes, and other things called "emotion": Dissecting the elephant
    • Russell, J. A. Feldman Barrett, L. 'Core affect, prototypical emotional epsiodes, and other things called "emotion": Dissecting the elephant'Journal of Personality and Social Psychology 76 (5) 805-819. (1999)doi:10.1037/0022-3514.76.5.805 http://dx.doi.org/10.1037/0022-3514.76.5.805
    • (1999) Journal of Personality and Social Psychology , vol.76 , Issue.5 , pp. 805-819
    • Russell, J.A.1    Feldman Barrett, L.2
  • 193
    • 0034146896 scopus 로고    scopus 로고
    • Affective states in job characteristics theory
    • Saavedra, R. Kwun, S. K. 'Affective states in job characteristics theory'Journal of Organizational Behavior 21 131-146. (2000)doi:10.1002/(SICI)1099-1379(200003)21:2<131::AID-JOB39>3.0.CO;2-Q http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C131::AID-JOB39%3E3.0.CO;2-Q
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 131-146
    • Saavedra, R.1    Kwun, S.K.2
  • 194
    • 0007398566 scopus 로고    scopus 로고
    • Feeling at work
    • S. Fineman (ed). Thousand Oaks, CA: Sage
    • Sandelands, L. E. and Boudens, C. J.(2000) 'Feeling at work', in S. Fineman (ed), Emotion in Organizations, 2nd edn. Thousand Oaks, CA: Sage, pp. 46-63. doi:10.4135/9781446219850 http://dx.doi.org/10.4135/9781446219850
    • (2000) Emotion in Organizations, 2nd edn , pp. 46-63
    • Sandelands, L.E.1    Boudens, C.J.2
  • 195
    • 0034146875 scopus 로고    scopus 로고
    • Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
    • Schaubroeck, J. Jones, J. R. 'Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms'Journal of Organizational Behavior 21 163-183. (2000)doi:10.1002/(SICI)1099-1379(200003)21:2<163::AID-JOB37>3.0.CO;2-L http://dx.doi.org/10.1002/%28SICI%291099-1379%28200003%2921:2%3C163::AID-JOB37%3E3.0.CO;2-L
    • (2000) Journal of Organizational Behavior , vol.21 , pp. 163-183
    • Schaubroeck, J.1    Jones, J.R.2
  • 196
    • 2942537928 scopus 로고    scopus 로고
    • Comparing lots before and after: Promotion rejectees' invidious reactions to promotees
    • Schaubroeck, J. Lam, S. 'Comparing lots before and after: Promotion rejectees' invidious reactions to promotees'Organizational Behavior and Human Decision Processes 94 (1) 33-47. (2004)doi:10.1016/j.obhdp.2004.01.001 http://dx.doi.org/10.1016/j.obhdp.2004.01.001
    • (2004) Organizational Behavior and Human Decision Processes , vol.94 , Issue.1 , pp. 33-47
    • Schaubroeck, J.1    Lam, S.2
  • 198
    • 0141642072 scopus 로고    scopus 로고
    • Intellectual performance and ego depletion: Role of the self in logical reasoning and other information processing
    • Schmeichel, B. J. Vohs, K. D. Baumeister, R. F. 'Intellectual performance and ego depletion: Role of the self in logical reasoning and other information processing'Journal of Personality and Social Psychology 85 33-46. (2003)doi:10.1037/0022-3514.85.1.33 http://dx.doi.org/10.1037/0022-3514.85.1.33
    • (2003) Journal of Personality and Social Psychology , vol.85 , pp. 33-46
    • Schmeichel, B.J.1    Vohs, K.D.2    Baumeister, R.F.3
  • 199
    • 58149372958 scopus 로고
    • Mood, misattri-bution, and judgments of well-being - Informative and directive functions of affective states
    • Schwarz, N. Clore, G. L. 'Mood, misattri-bution, and judgments of well-being - Informative and directive functions of affective states'Journal of Personality and Social Psychology 45 (3) 513-523. (1983)doi:10.1037/0022-3514.45.3.513 http://dx.doi.org/10.1037/0022-3514.45.3.513
    • (1983) Journal of Personality and Social Psychology , vol.45 , Issue.3 , pp. 513-523
    • Schwarz, N.1    Clore, G.L.2
  • 200
    • 0001101197 scopus 로고
    • Feelings as information: Informational and motivational functions of affective states
    • E. T. Higgins and R. M. Sorrentino (eds). New York: Guilford
    • Schwarz, N. and Clore, G. L.(1990) 'Feelings as information: Informational and motivational functions of affective states', in E. T. Higgins and R. M. Sorrentino (eds), Handbook of Motivation and Cognition. New York: Guilford.Vol. 2 527-561.
    • (1990) Handbook of Motivation and Cognition , vol.2 , pp. 527-561
    • Schwarz, N.1    Clore, G.L.2
  • 202
    • 33645940631 scopus 로고    scopus 로고
    • Get mad and get more than even: When and why anger expression is effective in negotiations
    • Sinaceur, M. Tiedens, L. Z. 'Get mad and get more than even: When and why anger expression is effective in negotiations'Journal of Experimental Social Psychology 42 (3) 314-322. (2006)doi:10.1016/j.jesp.2005.05.002 http://dx.doi.org/10.1016/j.jesp.2005.05.002
    • (2006) Journal of Experimental Social Psychology , vol.42 , Issue.3 , pp. 314-322
    • Sinaceur, M.1    Tiedens, L.Z.2
  • 203
    • 33646567077 scopus 로고    scopus 로고
    • Beyond counterproductive work behavior: Moral emotions and deontic retaliation versus reconciliation
    • S. Fox and P. E. Spector (eds). Washington, D. C.: APA
    • Skarlicki, D. P. and Folger, R.(2005) 'Beyond counterproductive work behavior: Moral emotions and deontic retaliation versus reconciliation', in S. Fox and P. E. Spector (eds), Counterproductive Work Behavior: Investigations of Actors and Targets. Washington, D. C.: APA, pp. 83-105.
    • (2005) Counterproductive Work Behavior: Investigations of Actors and Targets , pp. 83-105
    • Skarlicki, D.P.1    Folger, R.2
  • 204
    • 0036242630 scopus 로고    scopus 로고
    • An emotion-centered model of voluntary work behavior: Some parallels between counterprodutive work behavior (CWB) and organizational citizenship behavior (OCB)
    • Spector, P. E. Fox, S. 'An emotion-centered model of voluntary work behavior: Some parallels between counterprodutive work behavior (CWB) and organizational citizenship behavior (OCB)'Human Resources Management Review 12 269-292. (2002)doi:10.1016/S1053-4822(02)00049-9 http://dx.doi.org/10.1016/S1053-4822%2802%2900049-9
    • (2002) Human Resources Management Review , vol.12 , pp. 269-292
    • Spector, P.E.1    Fox, S.2
  • 205
    • 0026112558 scopus 로고
    • Relations of job characteristics from multiple data sources with employee affect, absence, turnover intentions, and health
    • Spector, P. E. Jex, S. M. 'Relations of job characteristics from multiple data sources with employee affect, absence, turnover intentions, and health'Journal of Applied Psychology 76 (1) 46-55. (1991)doi:10.1037/0021-9010.76.1.46 http://dx.doi.org/10.1037/0021-9010.76.1.46
    • (1991) Journal of Applied Psychology , vol.76 , Issue.1 , pp. 46-55
    • Spector, P.E.1    Jex, S.M.2
  • 206
    • 33646566850 scopus 로고    scopus 로고
    • The dimensionality of counterproductivity: Are all counterproductive behaviors created equal?
    • Spector, P. E. Fox, S. Penney, L. M. Bruursema, K. Goh, A. Kessler, S. 'The dimensionality of counterproductivity: Are all counterproductive behaviors created equal?'Journal of Vocational Behavior 68 (3) 446. (2006)doi:10.1016/j.jvb.2005.10.005 http://dx.doi.org/10.1016/j.jvb.2005.10.005
    • (2006) Journal of Vocational Behavior , vol.68 , Issue.3 , pp. 446
    • Spector, P.E.1    Fox, S.2    Penney, L.M.3    Bruursema, K.4    Goh, A.5    Kessler, S.6
  • 208
    • 77956949663 scopus 로고
    • Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and smarter hypotheses
    • Staw, B. M. Barsade, S. G. 'Affect and managerial performance: A test of the sadder-but-wiser vs. happier-and smarter hypotheses'Administrative Science Quarterly 38 (2) 304-331. (1993)doi:10.2307/2393415 http://dx.doi.org/10.2307/2393415
    • (1993) Administrative Science Quarterly , vol.38 , Issue.2 , pp. 304-331
    • Staw, B.M.1    Barsade, S.G.2
  • 209
    • 0022626108 scopus 로고
    • The dispositional approach to job attitudes: A lifetime longitudinal test
    • Staw, B. M. Bell, N. E. Clausen, J. A. 'The dispositional approach to job attitudes: A lifetime longitudinal test'Administrative Science Quarterly 31 (1) 56-77. (1986)doi:10.2307/2392766 http://dx.doi.org/10.2307/2392766
    • (1986) Administrative Science Quarterly , vol.31 , Issue.1 , pp. 56-77
    • Staw, B.M.1    Bell, N.E.2    Clausen, J.A.3
  • 210
    • 21144469377 scopus 로고
    • Proprioceptive determinants of emotional and nonemotional feelings
    • Stepper, S. Strack, F. 'Proprioceptive determinants of emotional and nonemotional feelings'Journal of Personality and Social Psychology 64 211-220. (1993)doi:10.1037/0022-3514.64.2.211 http://dx.doi.org/10.1037/0022-3514.64.2.211
    • (1993) Journal of Personality and Social Psychology , vol.64 , pp. 211-220
    • Stepper, S.1    Strack, F.2
  • 211
    • 34548597004 scopus 로고
    • Maintaining norms about expressed emotions - The case of bill collectors
    • Sutton, R. I. 'Maintaining norms about expressed emotions - The case of bill collectors'Administrative Science Quarterly 36 (2) 245-268. (1991)doi:10.2307/2393355 http://dx.doi.org/10.2307/2393355
    • (1991) Administrative Science Quarterly , vol.36 , Issue.2 , pp. 245-268
    • Sutton, R.I.1
  • 212
    • 0000036451 scopus 로고
    • Untangling the relationships between displayed emotions and organizational sales: The case convenience stores
    • Sutton, R. I. Rafaeli, A. 'Untangling the relationships between displayed emotions and organizational sales: The case convenience stores'Academy of Management Journal 31 (3) 461. (1988)doi:10.2307/256456 http://dx.doi.org/10.2307/256456
    • (1988) Academy of Management Journal , vol.31 , Issue.3 , pp. 461
    • Sutton, R.I.1    Rafaeli, A.2
  • 213
    • 17444400973 scopus 로고    scopus 로고
    • The contagious leader: Impact of the leader's mood on the mood of group members, group affective tone, and group processes
    • Sy, T. Côté, S. Saavedra, R. 'The contagious leader: Impact of the leader's mood on the mood of group members, group affective tone, and group processes'Journal of Applied Psychology 90 (2) 295-305. (2005)doi:10.1037/0021-9010.90.2.295 http://dx.doi.org/10.1037/0021-9010.90.2.295
    • (2005) Journal of Applied Psychology , vol.90 , Issue.2 , pp. 295-305
    • Sy, T.1    Côté, S.2    Saavedra, R.3
  • 214
    • 3042679795 scopus 로고    scopus 로고
    • The effects of customer personality traits on the display of positive emotions
    • Tan, H. H. Foo, M. D. Kwek, M. H. 'The effects of customer personality traits on the display of positive emotions'Academy of Management Journal 47 (2) 287-296. (2004)
    • (2004) Academy of Management Journal , vol.47 , Issue.2 , pp. 287-296
    • Tan, H.H.1    Foo, M.D.2    Kwek, M.H.3
  • 215
    • 0026196763 scopus 로고
    • The assymetrical impact of positive and negative events: The mobilization-minimization hypothesis
    • Taylor, S. E. 'The assymetrical impact of positive and negative events: The mobilization-minimization hypothesis'Psychological Bulletin 110 67-85. (1991)doi:10.1037/0033-2909.110.1.67 http://dx.doi.org/10.1037/0033-2909.110.1.67
    • (1991) Psychological Bulletin , vol.110 , pp. 67-85
    • Taylor, S.E.1
  • 216
    • 33646592575 scopus 로고    scopus 로고
    • Relation of employee and manager emotional intelligence to job satisfaction and performance
    • Thomas, S. Susanna, T. O'Hara, L. A. 'Relation of employee and manager emotional intelligence to job satisfaction and performance'Journal of Vocational Behavior 68 (3) 461. (2006)
    • (2006) Journal of Vocational Behavior , vol.68 , Issue.3 , pp. 461
    • Thomas, S.1    Susanna, T.2    O'Hara, L.A.3
  • 217
    • 0002263814 scopus 로고    scopus 로고
    • Powerful emotions: The vicious cycle of social status positions and emotions
    • N. M. Ashkanasy, C. E. J. Hartel and W. J. Zerbe (eds). Westport, CT: Quorum
    • Tiedens, L. Z.(2000) 'Powerful emotions: The vicious cycle of social status positions and emotions', in N. M. Ashkanasy, C. E. J. Hartel and W. J. Zerbe (eds), Emotions in the Workplace: Research, Theory and Practice. Westport, CT: Quorum, pp. 71-81.
    • (2000) Emotions in the Workplace: Research, Theory and Practice , pp. 71-81
    • Tiedens, L.Z.1
  • 218
    • 85014718561 scopus 로고    scopus 로고
    • Anger and Advancement Versus Sadness and Subjugation: The Effect of Negative Emotion Expressions on Social Status Confer-ral
    • Tiedens, L. Z. 'Anger and Advancement Versus Sadness and Subjugation: The Effect of Negative Emotion Expressions on Social Status Confer-ral'Journal of Personality & Social Psychology 80 (1) 86. (2001)doi:10.1037/0022-3514.80.1.86 http://dx.doi.org/10.1037/0022-3514.80.1.86
    • (2001) Journal of Personality & Social Psychology , vol.80 , Issue.1 , pp. 86
    • Tiedens, L.Z.1
  • 219
    • 85047692489 scopus 로고    scopus 로고
    • Power moves: Complementarity in dominant and submissive nonverbal behavior
    • Tiedens, L. Fragale, A. 'Power moves: Complementarity in dominant and submissive nonverbal behavior'Journal of Personality and Social Psychology 84 558-568. (2002)doi:10.1037/0022-3514.84.3.558 http://dx.doi.org/10.1037/0022-3514.84.3.558
    • (2002) Journal of Personality and Social Psychology , vol.84 , pp. 558-568
    • Tiedens, L.1    Fragale, A.2
  • 220
    • 85047686372 scopus 로고    scopus 로고
    • Judgment under emotional certainty and uncertainty: The effects of specific emotions on information processing
    • Tiedens, L. Z. Linton, S. 'Judgment under emotional certainty and uncertainty: The effects of specific emotions on information processing'Journal of Personality and Social Psychology 81 (6) 973-988. (2001)doi:10.1037/0022-3514.81.6.973 http://dx.doi.org/10.1037/0022-3514.81.6.973
    • (2001) Journal of Personality and Social Psychology , vol.81 , Issue.6 , pp. 973-988
    • Tiedens, L.Z.1    Linton, S.2
  • 221
    • 0034344618 scopus 로고    scopus 로고
    • Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams
    • Totterdell, P. 'Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams'Journal of Applied Psychology 85 (6) 848-859. (2000)doi:10.1037/0021-9010.85.6.848 http://dx.doi.org/10.1037/0021-9010.85.6.848
    • (2000) Journal of Applied Psychology , vol.85 , Issue.6 , pp. 848-859
    • Totterdell, P.1
  • 222
    • 0038476381 scopus 로고    scopus 로고
    • Emotion regulation in customer service roles: Testing a model of emotional labor
    • Totterdell, P. Holman, D. 'Emotion regulation in customer service roles: Testing a model of emotional labor'Journal of Occupational Health Psychology 8 (1) 55-73. (2003)doi:10.1037/1076-8998.8.1.55 http://dx.doi.org/10.1037/1076-8998.8.1.55
    • (2003) Journal of Occupational Health Psychology , vol.8 , Issue.1 , pp. 55-73
    • Totterdell, P.1    Holman, D.2
  • 224
    • 7444267465 scopus 로고    scopus 로고
    • Affect networks: A structural analysis of the relationship between work ties and job-related affect
    • Totterdell, P. Wall, T. Holman, D. Diamond, H. Epitropaki, O. 'Affect networks: A structural analysis of the relationship between work ties and job-related affect'Journal of Applied Psychology 89 (5) 854-867. (2004)doi:10.1037/0021-9010.89.5.854 http://dx.doi.org/10.1037/0021-9010.89.5.854
    • (2004) Journal of Applied Psychology , vol.89 , Issue.5 , pp. 854-867
    • Totterdell, P.1    Wall, T.2    Holman, D.3    Diamond, H.4    Epitropaki, O.5
  • 225
    • 0036798027 scopus 로고    scopus 로고
    • Mechanisms linking employee affective delivery and customer behavioral intentions
    • Tsai, W.-C. Huang, Y.-M. 'Mechanisms linking employee affective delivery and customer behavioral intentions'Journal of Applied Psychology 87 (5) 1001-1008. (2002)doi:10.1037/0021-9010.87.5.1001 http://dx.doi.org/10.1037/0021-9010.87.5.1001
    • (2002) Journal of Applied Psychology , vol.87 , Issue.5 , pp. 1001-1008
    • Tsai, W.-C.1    Huang, Y.-M.2
  • 226
    • 0001154762 scopus 로고    scopus 로고
    • Determinants and consequences of employee displayed positive emotions
    • Tsai, W. C. 'Determinants and consequences of employee displayed positive emotions'Journal of Management 27 (4) 497-512. (2001)doi:10.1177/014920630102700406 http://dx.doi.org/10.1177/014920630102700406
    • (2001) Journal of Management , vol.27 , Issue.4 , pp. 497-512
    • Tsai, W.C.1
  • 229
    • 0141818400 scopus 로고    scopus 로고
    • On the subjective quality of social justice: The role of affect as information in the psychology of justice judgments
    • van den Bos, K. 'On the subjective quality of social justice: The role of affect as information in the psychology of justice judgments'Journal of Personality and Social Psychology 85 (3) 482-498. (2003)doi:10.1037/0022-3514.85.3.482 http://dx.doi.org/10.1037/0022-3514.85.3.482
    • (2003) Journal of Personality and Social Psychology , vol.85 , Issue.3 , pp. 482-498
    • van den Bos, K.1
  • 230
    • 0033430060 scopus 로고    scopus 로고
    • Sometimes unfair procedures have nice aspects: On the psychology of the fair process effect
    • van den Bos, K. Bruins, J. Wilke, H. A. M. Dronkert, E. 'Sometimes unfair procedures have nice aspects: On the psychology of the fair process effect'Journal of Personality and Social Psychology 77 (2) 324-336. (1999)doi:10.1037/0022-3514.77.2.324 http://dx.doi.org/10.1037/0022-3514.77.2.324
    • (1999) Journal of Personality and Social Psychology , vol.77 , Issue.2 , pp. 324-336
    • van den Bos, K.1    Bruins, J.2    Wilke, H.A.M.3    Dronkert, E.4
  • 231
    • 0034167050 scopus 로고    scopus 로고
    • Using the job-related affective well-being scale (JAWS) to investigate affective responses to work stressors
    • Van Katwyk, P. T. Fox, S. Spector, P. E. Kelloway, E. K. 'Using the job-related affective well-being scale (JAWS) to investigate affective responses to work stressors'Journal of Occupational Health Psychology 5 (2) 219-230. (2000)doi:10.1037/1076-8998.5.2.219 http://dx.doi.org/10.1037/1076-8998.5.2.219
    • (2000) Journal of Occupational Health Psychology , vol.5 , Issue.2 , pp. 219-230
    • Van Katwyk, P.T.1    Fox, S.2    Spector, P.E.3    Kelloway, E.K.4
  • 232
    • 1642578160 scopus 로고    scopus 로고
    • The interpersonal effects of anger and happiness in negotiations
    • van Kleef, G. A. De Dreu, C. K. W. Manstead, A. S. R. 'The interpersonal effects of anger and happiness in negotiations'Journal of Personality and Social Psychology 86 (1) 57-76. (2004a)doi:10.1037/0022-3514.86.1.57 http://dx.doi.org/10.1037/0022-3514.86.1.57
    • (2004) Journal of Personality and Social Psychology , vol.86 , Issue.1 , pp. 57-76
    • van Kleef, G.A.1    De Dreu, C.K.W.2    Manstead, A.S.R.3
  • 233
    • 7444262819 scopus 로고    scopus 로고
    • The interpersonal effects of emotions in negotiations: A motivated information processing approach
    • Van Kleef, G. A. De Dreu, C. K. W. Manstead, A. S. R. 'The interpersonal effects of emotions in negotiations: A motivated information processing approach'Journal of Personality and Social Psychology 87 (4) 510-528. (2004b)doi:10.1037/0022-3514.87.4.510 http://dx.doi.org/10.1037/0022-3514.87.4.510
    • (2004) Journal of Personality and Social Psychology , vol.87 , Issue.4 , pp. 510-528
    • Van Kleef, G.A.1    De Dreu, C.K.W.2    Manstead, A.S.R.3
  • 234
    • 33746369146 scopus 로고    scopus 로고
    • Supplication and appeasement in conflict and negotiation: The interpersonal effects of disappointment, worry, guilt, and regret
    • Van Kleef, G. A. De Dreu, C. K. W. Manstead, A. S. R. 'Supplication and appeasement in conflict and negotiation: The interpersonal effects of disappointment, worry, guilt, and regret'Journal of Personality and Social Psychology 91 124-142. (2006a)doi:10.1037/0022-3514.91.1.124 http://dx.doi.org/10.1037/0022-3514.91.1.124
    • (2006) Journal of Personality and Social Psychology , vol.91 , pp. 124-142
    • Van Kleef, G.A.1    De Dreu, C.K.W.2    Manstead, A.S.R.3
  • 238
    • 0012910879 scopus 로고    scopus 로고
    • Relational experiences and emotion at work
    • S. Fineman (ed.). Thousand Oaks, CA: Sage
    • Waldron, V. R.(2000) 'Relational experiences and emotion at work', in S. Fineman (ed.), Emotion in Organizations, 2nd edn. Thousand Oaks, CA: Sage, pp. 64-82. doi:10.4135/9781446219850 http://dx.doi.org/10.4135/9781446219850
    • (2000) Emotion in Organizations, 2nd edn , pp. 64-82
    • Waldron, V.R.1
  • 240
    • 0024023344 scopus 로고
    • Development and validation of brief measures of positive and negative affect - the PANAS scales
    • Watson, D. Clark, L. Tellegen, A. 'Development and validation of brief measures of positive and negative affect - the PANAS scales'Journal of Personality and Social Psychology 54 (6) 1063-1070. (1988)doi:10.1037/0022-3514.54.6.1063 http://dx.doi.org/10.1037/0022-3514.54.6.1063
    • (1988) Journal of Personality and Social Psychology , vol.54 , Issue.6 , pp. 1063-1070
    • Watson, D.1    Clark, L.2    Tellegen, A.3
  • 241
    • 0028450991 scopus 로고
    • Mood management across affective states: The hedonic contingency hypothesis
    • Wegener, D. T. Petty, R. E. 'Mood management across affective states: The hedonic contingency hypothesis'Journal of Personality and Social Psychology 66 1034-1048. (1994)doi:10.1037/0022-3514.66.6.1034 http://dx.doi.org/10.1037/0022-3514.66.6.1034
    • (1994) Journal of Personality and Social Psychology , vol.66 , pp. 1034-1048
    • Wegener, D.T.1    Petty, R.E.2
  • 242
    • 0008948147 scopus 로고    scopus 로고
    • Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work
    • Weiss, H. Cropanzano, R. 'Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work'Research in Organizational Behavior 18 1-74. (1996)
    • (1996) Research in Organizational Behavior , vol.18 , pp. 1-74
    • Weiss, H.1    Cropanzano, R.2
  • 243
    • 0033248637 scopus 로고    scopus 로고
    • Effects of justice conditions on discrete emotions
    • Weiss, H. Suckow, K. Cropanzano, R. 'Effects of justice conditions on discrete emotions'Journal of Applied Psychology 84 (5) 786-794. (1999a)doi:10.1037/0021-9010.84.5.786 http://dx.doi.org/10.1037/0021-9010.84.5.786
    • (1999) Journal of Applied Psychology , vol.84 , Issue.5 , pp. 786-794
    • Weiss, H.1    Suckow, K.2    Cropanzano, R.3
  • 244
    • 84926107282 scopus 로고    scopus 로고
    • Attentional and regulatory mechanisms of momentary work motivation and performance
    • J. P. Forgas, K. D. Williams and W. V. Hippel (eds). New York, NY: Plenum Press
    • Weiss, H., Ashkanasy, N. M. and Beal, D.(2004) 'Attentional and regulatory mechanisms of momentary work motivation and performance', in J. P. Forgas, K. D. Williams and W. V. Hippel (eds), Social Motivation: Conscious and Unconscious Processes. New York, NY: Plenum Press, pp. 314-331. doi:10.1017/CBO9780511735066.019 http://dx.doi.org/10.1017/CBO9780511735066.019
    • (2004) Social Motivation: Conscious and Unconscious Processes , pp. 314-331
    • Weiss, H.1    Ashkanasy, N.M.2    Beal, D.3
  • 245
    • 47549089785 scopus 로고    scopus 로고
    • Reflections on affective events theory
    • N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds). Oxford, UK: Elsevier
    • Weiss, H. and Beal, D.(2005) 'Reflections on affective events theory', in N. M. Ashkanasy, W. J. Zerbe and C. E. J. Hartel (eds), Research on Emotions in Organizations: The Effect of Affect in Organizational Settings. Oxford, UK: Elsevier.Vol 1 1-21. doi:10.1016/S1746-9791(05)01101-6 http://dx.doi.org/10.1016/S1746-9791%2805%2901101-6
    • (2005) Research on Emotions in Organizations: The Effect of Affect in Organizational Settings , vol.1 , pp. 1-21
    • Weiss, H.1    Beal, D.2
  • 246
    • 0001798906 scopus 로고    scopus 로고
    • An examination of the joint effects of affective experiences and job beliefsonjob satisfaction and variations in affective experiences over time
    • Weiss, H. M. Nicholas, J. P. Daus, C. S. 'An examination of the joint effects of affective experiences and job beliefsonjob satisfaction and variations in affective experiences over time'Organizational Behavior and Human Decision Processes 78 (1) 1-24. (1999b)doi:10.1006/obhd.1999.2824 http://dx.doi.org/10.1006/obhd.1999.2824
    • (1999) Organizational Behavior and Human Decision Processes , vol.78 , Issue.1 , pp. 1-24
    • Weiss, H.M.1    Nicholas, J.P.2    Daus, C.S.3
  • 248
    • 26444544475 scopus 로고    scopus 로고
    • Display rule "regulators": The relationship between supervisors and worker emotional exhaustion
    • Wilk, S. L. Moynihan, L. M. 'Display rule "regulators": The relationship between supervisors and worker emotional exhaustion'Journal of Applied Psychology 90 (5) 917-927. (2005)doi:10.1037/0021-9010.90.5.917 http://dx.doi.org/10.1037/0021-9010.90.5.917
    • (2005) Journal of Applied Psychology , vol.90 , Issue.5 , pp. 917-927
    • Wilk, S.L.1    Moynihan, L.M.2
  • 249
    • 0036338508 scopus 로고    scopus 로고
    • Negative-based prominence: The role of negative features in matching and choice
    • Willemsen, M. C. Keren, G. 'Negative-based prominence: the role of negative features in matching and choice'Organizational Behavior and Human Decision Processes 88 643-667. (2002)doi:10.1016/S0749-5978(02)00006-7 http://dx.doi.org/10.1016/S0749-5978%2802%2900006-7
    • (2002) Organizational Behavior and Human Decision Processes , vol.88 , pp. 643-667
    • Willemsen, M.C.1    Keren, G.2
  • 250
    • 33645385136 scopus 로고    scopus 로고
    • Understanding the emotional aspects of escalation of commitment: The role of negative affect
    • Wong, K. F. E. Yik, M. Kwong, J. Y. Y. 'Understanding the emotional aspects of escalation of commitment: The role of negative affect'Journal of Applied Psychology 91 (2) 282-297. (2006)doi:10.1037/0021-9010.91.2.282 http://dx.doi.org/10.1037/0021-9010.91.2.282
    • (2006) Journal of Applied Psychology , vol.91 , Issue.2 , pp. 282-297
    • Wong, K.F.E.1    Yik, M.2    Kwong, J.Y.Y.3
  • 251
    • 10944242361 scopus 로고    scopus 로고
    • Decoupling task and relationship conflict: The role of intragroup emotional processing
    • Yang, J. Mossholder, K. 'Decoupling task and relationship conflict: the role of intragroup emotional processing'Journal of Organizational Behavior 25 (5) 589-605. (2004)doi:10.1002/job.258 http://dx.doi.org/10.1002/job.258
    • (2004) Journal of Organizational Behavior , vol.25 , Issue.5 , pp. 589-605
    • Yang, J.1    Mossholder, K.2
  • 252
    • 45449083916 scopus 로고
    • Feeling and thinking - Preferences need no inferences
    • Zajonc, R. B. 'Feeling and thinking - Preferences need no inferences'American Psychologist 35 (2) 151-175. (1980)doi:10.1037/0003-066X.35.2.151 http://dx.doi.org/10.1037/0003-066X.35.2.151
    • (1980) American Psychologist , vol.35 , Issue.2 , pp. 151-175
    • Zajonc, R.B.1
  • 253
    • 0021963272 scopus 로고
    • Emotion and facial efference: An ignored theory reclaimed
    • Zajonc, R. B. 'Emotion and facial efference: An ignored theory reclaimed'Science 5 (April) 15-21. (1985)
    • (1985) Science , vol.5 , Issue.April , pp. 15-21
    • Zajonc, R.B.1
  • 254
    • 0036242921 scopus 로고    scopus 로고
    • Emotion work and psychological well-being: A review of the literature and some conceptual considerations
    • Zapf, D. 'Emotion work and psychological well-being: A review of the literature and some conceptual considerations'Human Resource Management Review 12 (2) 237-268. (2002)doi:10.1016/S1053-4822(02)00048-7 http://dx.doi.org/10.1016/S1053-4822%2802%2900048-7
    • (2002) Human Resource Management Review , vol.12 , Issue.2 , pp. 237-268
    • Zapf, D.1
  • 255
    • 0344197501 scopus 로고    scopus 로고
    • Effects of energy availability on immediate and delayed emotional reactions to work events
    • Zohar, D. Tzischinski, O. Epstein, R. 'Effects of energy availability on immediate and delayed emotional reactions to work events'Journal of Applied Psychology 88 (6) 1082-1093. (2003)doi:10.1037/0021-9010.88.6.1082 http://dx.doi.org/10.1037/0021-9010.88.6.1082
    • (2003) Journal of Applied Psychology , vol.88 , Issue.6 , pp. 1082-1093
    • Zohar, D.1    Tzischinski, O.2    Epstein, R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.