Display rule "regulators": The relationship between supervisors and worker emotional exhaustion

Journal of Applied Psychology

Volumn 90, Issue 5, 2005, Pages 917-927

  Wilk, Steffanie L ^a,c,d   Moynihan, Lisa M ^b  

^a UNIVERSITY OF PENNSYLVANIA   (United States)

^b LONDON BUSINESS SCHOOL   (United Kingdom)

^c UNIVERSITY OF PENNSYLVANIA   (United States)

^d OHIO STATE UNIVERSITY   (United States)

Author keywords

Call center workers; Emotional exhaustion; Interpersonal job demands; Supervisors

Indexed keywords

ADULT; ARTICLE; BURNOUT; CONTROL; FEMALE; HUMAN; HUMAN RELATION; INFORMATION PROCESSING; LEARNING; MALE; MENTAL STRESS; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; POLICY; PSYCHOLOGICAL ASPECT; SELF CONCEPT; SOCIAL BEHAVIOR; SOCIAL DOMINANCE; WORK;

ADULT; BURNOUT, PROFESSIONAL; DATA COLLECTION; FEMALE; HIERARCHY, SOCIAL; HUMANS; INTERNAL-EXTERNAL CONTROL; INTERPERSONAL RELATIONS; JOB DESCRIPTION; MALE; MIDDLE AGED; ORGANIZATION AND ADMINISTRATION; ORGANIZATIONAL POLICY; SELF EFFICACY; SET (PSYCHOLOGY); SOCIAL BEHAVIOR; STRESS, PSYCHOLOGICAL;

EID: 26444544475     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.90.5.917     Document Type: Article

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