Mechanisms linking employee affective delivery and customer behavioral intentions

Journal of Applied Psychology

Volumn 87, Issue 5, 2002, Pages 1001-1008

  Tsai, Wei Chi ^a,c   Huang, Yin Mei ^b  

^a NATIONAL TAIWAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Taiwan)

^b NATIONAL CHENGCHI UNIVERSITY   (Taiwan)

^c NATIONAL CHIAO TUNG UNIVERSITY   (Taiwan)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036798027     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/0021-9010.87.5.1001     Document Type: Article

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