Service with a smile: Emotional contagion in the service encounter

Academy of Management Journal

Volumn 44, Issue 5, 2001, Pages 1018-1027

  Pugh, S Douglas ^a  

^a UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035643026     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.2307/3069445     Document Type: Article

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