The impact of cost, technology acceptance and employees' satisfaction on the effectiveness of the electronic customer relationship management systems

Computers in Human Behavior

Volumn 55, Issue , 2016, Pages 1052-1066

  Jafari Navimipour, Nima ^a   Soltani, Zeynab ^a  

^a ISLAMIC AZAD UNIVERSITY   (Iran)

Author keywords

Cost; E CRM; Effectiveness; Satisfaction; Technology acceptance

Indexed keywords

COMPETITION; COSTS; E-LEARNING; HUMAN RESOURCE MANAGEMENT; PUBLIC RELATIONS; SALES; TAXATION;

CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER RELATIONSHIPS; EFFECTIVENESS; ORGANIZATION PERFORMANCE; RELIABILITY AND VALIDITY; SATISFACTION; STRUCTURAL EQUATION MODELING TECHNIQUES; TECHNOLOGY ACCEPTANCE;

CUSTOMER SATISFACTION;

EID: 84947742572     PISSN: 07475632     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.chb.2015.10.036     Document Type: Article

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