메뉴 건너뛰기




Volumn 36, Issue , 2014, Pages 94-100

Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines

Author keywords

Employee empowerment; Job satisfaction; Organizational commitment; Organizational innovation; Supervisor support

Indexed keywords

ADVOCACY; AIRLINE INDUSTRY; EMPLOYMENT; INNOVATION; ORGANIZATIONAL FRAMEWORK; WORKING CONDITIONS;

EID: 84892989626     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2014.01.002     Document Type: Article
Times cited : (52)

References (54)
  • 1
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: a review and recommended two-step approach
    • Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychol. Bull. 1988, 103(3):411-423.
    • (1988) Psychol. Bull. , vol.103 , Issue.3 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 2
    • 0141947252 scopus 로고    scopus 로고
    • Market orientation, learning orientation and product innovation: delving into the organization's black box
    • Baker W.E., Sinkula J.M. Market orientation, learning orientation and product innovation: delving into the organization's black box. J.Mark. Focus. Manag. 2002, 5:5-23.
    • (2002) J.Mark. Focus. Manag. , vol.5 , pp. 5-23
    • Baker, W.E.1    Sinkula, J.M.2
  • 3
    • 20444480862 scopus 로고    scopus 로고
    • The impact of internal marketing activities on external marketing output
    • Bansal H.S., Mendelson M.B., Sharma B. The impact of internal marketing activities on external marketing output. J.Qual. Manag. 2001, 6(1):61-76.
    • (2001) J.Qual. Manag. , vol.6 , Issue.1 , pp. 61-76
    • Bansal, H.S.1    Mendelson, M.B.2    Sharma, B.3
  • 4
    • 0013186102 scopus 로고
    • Interaction: social exchange
    • Blau P. Interaction: social exchange. Int. Encycl. Soc. Sci. 1968, 7(2):452-458.
    • (1968) Int. Encycl. Soc. Sci. , vol.7 , Issue.2 , pp. 452-458
    • Blau, P.1
  • 6
    • 0026824741 scopus 로고
    • The empowerment of service employees: what, why, how and when?
    • Bowen D.E., Lawler E.E. The empowerment of service employees: what, why, how and when?. Sloan Manag. Rev. 1992, 33:31-40.
    • (1992) Sloan Manag. Rev. , vol.33 , pp. 31-40
    • Bowen, D.E.1    Lawler, E.E.2
  • 7
    • 85047690351 scopus 로고    scopus 로고
    • Testing a conservation of resources model of the dynamic of emotional labor
    • Brotheridge C., Lee R.T. Testing a conservation of resources model of the dynamic of emotional labor. J.Occup. Health Psychol. 2002, 7(1):57-67.
    • (2002) J.Occup. Health Psychol. , vol.7 , Issue.1 , pp. 57-67
    • Brotheridge, C.1    Lee, R.T.2
  • 9
    • 0040626475 scopus 로고    scopus 로고
    • Adynamic model of work satisfaction: qualitative approaches
    • Bussing A., Bissels T., Fuchs V., Perrar K. Adynamic model of work satisfaction: qualitative approaches. Hum. Relations 1999, 52:999-1028.
    • (1999) Hum. Relations , vol.52 , pp. 999-1028
    • Bussing, A.1    Bissels, T.2    Fuchs, V.3    Perrar, K.4
  • 12
    • 84859597883 scopus 로고    scopus 로고
    • How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism
    • Chan K.W., Wan E.W. How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism. J.Mark. 2012, 76(1):119-137.
    • (2012) J.Mark. , vol.76 , Issue.1 , pp. 119-137
    • Chan, K.W.1    Wan, E.W.2
  • 13
    • 33747343204 scopus 로고    scopus 로고
    • Job satisfaction, organizational commitment, and flight attendants' turnover intention: a note
    • Chen C.F. Job satisfaction, organizational commitment, and flight attendants' turnover intention: a note. J.Air Transp. Manag. 2006, 12:274-276.
    • (2006) J.Air Transp. Manag. , vol.12 , pp. 274-276
    • Chen, C.F.1
  • 14
    • 84867333156 scopus 로고    scopus 로고
    • Moderating effects of work engagement and job tenure on burnout-performance among flight attendants
    • Chen C.F., Kao Y.L. Moderating effects of work engagement and job tenure on burnout-performance among flight attendants. J.Air Transp. Manag. 2012, 25:61-63.
    • (2012) J.Air Transp. Manag. , vol.25 , pp. 61-63
    • Chen, C.F.1    Kao, Y.L.2
  • 15
    • 84872256565 scopus 로고    scopus 로고
    • Promoting employee wellbeing and quality service outcomes: the role of HRM practices
    • Clarke M.A., Hill S.R. Promoting employee wellbeing and quality service outcomes: the role of HRM practices. J.Manag. Organ. 2012, 18(5):702-713.
    • (2012) J.Manag. Organ. , vol.18 , Issue.5 , pp. 702-713
    • Clarke, M.A.1    Hill, S.R.2
  • 16
    • 28144453764 scopus 로고    scopus 로고
    • Social exchange theory: an interdisciplinary review
    • Cropanzano R., Mitchell M.S. Social exchange theory: an interdisciplinary review. J.Manag. 2005, 31(6):874-900.
    • (2005) J.Manag. , vol.31 , Issue.6 , pp. 874-900
    • Cropanzano, R.1    Mitchell, M.S.2
  • 17
    • 84986173159 scopus 로고    scopus 로고
    • Examining the link between knowledge management practices and types of innovation
    • Darroch J., McNaughton R. Examining the link between knowledge management practices and types of innovation. J.Intellect. Cap. 2002, 3(3):210-222.
    • (2002) J.Intellect. Cap. , vol.3 , Issue.3 , pp. 210-222
    • Darroch, J.1    McNaughton, R.2
  • 19
    • 0036626271 scopus 로고    scopus 로고
    • Perceived supervisory support: contributions to perceived organizational support and employee retention
    • Eisenberger R., Stinglhamber F., Vandenberghe C., Sucharski I.L., Rhoades L. Perceived supervisory support: contributions to perceived organizational support and employee retention. J.Appl. Psychol. 2002, 87(3):565-573.
    • (2002) J.Appl. Psychol. , vol.87 , Issue.3 , pp. 565-573
    • Eisenberger, R.1    Stinglhamber, F.2    Vandenberghe, C.3    Sucharski, I.L.4    Rhoades, L.5
  • 20
    • 0001276941 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell C., Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. J.Mark. Res. 1981, 24:337-346.
    • (1981) J.Mark. Res. , vol.24 , pp. 337-346
    • Fornell, C.1    Larcker, D.F.2
  • 21
    • 84871296458 scopus 로고    scopus 로고
    • The experience of work and turnover intentions: interactive effects of value attainment, job satisfaction and positive mood
    • George J.M., Jones G.R. The experience of work and turnover intentions: interactive effects of value attainment, job satisfaction and positive mood. J.Appl. Psychol. 1996, 81(3):318-325.
    • (1996) J.Appl. Psychol. , vol.81 , Issue.3 , pp. 318-325
    • George, J.M.1    Jones, G.R.2
  • 22
    • 0026131988 scopus 로고
    • Aconcept analysis of patient empowerment
    • Gibson C.H. Aconcept analysis of patient empowerment. J.Adv. Nurs. 1991, 16:354-361.
    • (1991) J.Adv. Nurs. , vol.16 , pp. 354-361
    • Gibson, C.H.1
  • 23
    • 0000416618 scopus 로고
    • Measurement of group cohesion in U.S. army units
    • Griffith J. Measurement of group cohesion in U.S. army units. Basic Appl. Psychol. 1988, 9(2):149-171.
    • (1988) Basic Appl. Psychol. , vol.9 , Issue.2 , pp. 149-171
    • Griffith, J.1
  • 25
    • 42449103344 scopus 로고    scopus 로고
    • Areview of employee well-being and innovativeness: an opportunity for a mutual benefit
    • Huhtala H., Parzefall M.R. Areview of employee well-being and innovativeness: an opportunity for a mutual benefit. Creativity Innov. Manag. 2007, 16(3):299-306.
    • (2007) Creativity Innov. Manag. , vol.16 , Issue.3 , pp. 299-306
    • Huhtala, H.1    Parzefall, M.R.2
  • 26
    • 0000821938 scopus 로고
    • Alongitudinal assessment of the impact of selected organizational influences on salespeople's organizational commitment during early employment
    • Johnston M.W., Parasuraman A., Futrell C.M., Black W.C. Alongitudinal assessment of the impact of selected organizational influences on salespeople's organizational commitment during early employment. J.Mark. Res. 1990, 27:333-344.
    • (1990) J.Mark. Res. , vol.27 , pp. 333-344
    • Johnston, M.W.1    Parasuraman, A.2    Futrell, C.M.3    Black, W.C.4
  • 28
    • 21844503601 scopus 로고
    • Building commitment, attachment, and trust in strategic decision making teams: the role of procedural justice
    • Korsgaard M.A., Schweiger D.M., Sapienza H.J. Building commitment, attachment, and trust in strategic decision making teams: the role of procedural justice. Acad. Manag. J. 1995, 38(1):60-84.
    • (1995) Acad. Manag. J. , vol.38 , Issue.1 , pp. 60-84
    • Korsgaard, M.A.1    Schweiger, D.M.2    Sapienza, H.J.3
  • 29
    • 0002954537 scopus 로고
    • Measuring non-response bias in mail surveys
    • Lambert D., Harrington T. Measuring non-response bias in mail surveys. J.Bus. Logist. 1990, 11(2):5-25.
    • (1990) J.Bus. Logist. , vol.11 , Issue.2 , pp. 5-25
    • Lambert, D.1    Harrington, T.2
  • 31
    • 0002267183 scopus 로고    scopus 로고
    • Leader member exchange theory: the past and potential for the future
    • JAI Press, Greenwich, CT, G.R. Ferris (Ed.)
    • Liden R.C., Sparrowe R.T., Wayne S.J. Leader member exchange theory: the past and potential for the future. Research in Personnel and Human Resource Management 1997, 47-119. JAI Press, Greenwich, CT. G.R. Ferris (Ed.).
    • (1997) Research in Personnel and Human Resource Management , pp. 47-119
    • Liden, R.C.1    Sparrowe, R.T.2    Wayne, S.J.3
  • 32
    • 80054023816 scopus 로고    scopus 로고
    • Exploring the alignment between service strategy and service innovation
    • Lightfoot H.W., Gebauer H. Exploring the alignment between service strategy and service innovation. J.Serv. Manag. 2011, 22(5):664-683.
    • (2011) J.Serv. Manag. , vol.22 , Issue.5 , pp. 664-683
    • Lightfoot, H.W.1    Gebauer, H.2
  • 33
    • 1242283752 scopus 로고    scopus 로고
    • Internal market orientation: constructs and consequences
    • Lings I.N. Internal market orientation: constructs and consequences. J.Bus. Res. 2004, 57(4):405-413.
    • (2004) J.Bus. Res. , vol.57 , Issue.4 , pp. 405-413
    • Lings, I.N.1
  • 34
    • 0032056371 scopus 로고    scopus 로고
    • Explaining nursing turnover intent: job satisfaction, pay satisfaction or organizational commitment?
    • Lum L., Kervin J., Clark K., Reid F., Sirola W. Explaining nursing turnover intent: job satisfaction, pay satisfaction or organizational commitment?. J.Organ. Behav. 1998, 19:305-320.
    • (1998) J.Organ. Behav. , vol.19 , pp. 305-320
    • Lum, L.1    Kervin, J.2    Clark, K.3    Reid, F.4    Sirola, W.5
  • 35
    • 0037358797 scopus 로고    scopus 로고
    • Astudy of job satisfaction of nursing and allied health graduates from a mid-Atlantic university
    • Lyons J.L., Lapin K., Young B. Astudy of job satisfaction of nursing and allied health graduates from a mid-Atlantic university. J.Allied Health 2003, 32(1):11-17.
    • (2003) J.Allied Health , vol.32 , Issue.1 , pp. 11-17
    • Lyons, J.L.1    Lapin, K.2    Young, B.3
  • 36
    • 0032378420 scopus 로고    scopus 로고
    • Some possible antecedents and consequences of in-role and extra-role salesperson performance
    • Mackenzia S.B., Podsakoff P.M., Ahearne M. Some possible antecedents and consequences of in-role and extra-role salesperson performance. J.Mark. 1998, 62(1):87-98.
    • (1998) J.Mark. , vol.62 , Issue.1 , pp. 87-98
    • Mackenzia, S.B.1    Podsakoff, P.M.2    Ahearne, M.3
  • 37
    • 23044521671 scopus 로고    scopus 로고
    • Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships
    • Masterson S.S., Lewis K., Goldman B.M., Taylor M.S. Integrating justice and social exchange: the differing effects of fair procedures and treatment on work relationships. Acad. Manag. J. 2000, 43(4):738-748.
    • (2000) Acad. Manag. J. , vol.43 , Issue.4 , pp. 738-748
    • Masterson, S.S.1    Lewis, K.2    Goldman, B.M.3    Taylor, M.S.4
  • 38
    • 85009547448 scopus 로고    scopus 로고
    • Examining the relationship between work attitudes and propensity to leave among expatriate salespeople
    • Naumann E., Widmier S.M., Jackson D.W. Examining the relationship between work attitudes and propensity to leave among expatriate salespeople. J.Pers. Sell. Sales Manag. 2000, 20:227-241.
    • (2000) J.Pers. Sell. Sales Manag. , vol.20 , pp. 227-241
    • Naumann, E.1    Widmier, S.M.2    Jackson, D.W.3
  • 39
    • 84859890260 scopus 로고    scopus 로고
    • Internal marketing and the moderating role of employees: an exploratory study
    • Pantouvakis A. Internal marketing and the moderating role of employees: an exploratory study. Total Qual. Manag. 2012, 23(2):177-195.
    • (2012) Total Qual. Manag. , vol.23 , Issue.2 , pp. 177-195
    • Pantouvakis, A.1
  • 40
    • 50149105158 scopus 로고    scopus 로고
    • Antecedents, mediators, and consequences of affective, normative, and continuance commitment: empirical tests of commitment effects in federal agencies
    • Park S.M., Rainey H.G. Antecedents, mediators, and consequences of affective, normative, and continuance commitment: empirical tests of commitment effects in federal agencies. Rev. Public Pers. Adm. 2007, 27:197-226.
    • (2007) Rev. Public Pers. Adm. , vol.27 , pp. 197-226
    • Park, S.M.1    Rainey, H.G.2
  • 41
    • 55949128010 scopus 로고    scopus 로고
    • Human resource management practices and worker's job satisfaction
    • Petrescu A.I., Simmons R. Human resource management practices and worker's job satisfaction. Int. J. Manpow. 2008, 29(7):651-667.
    • (2008) Int. J. Manpow. , vol.29 , Issue.7 , pp. 651-667
    • Petrescu, A.I.1    Simmons, R.2
  • 42
    • 2142641704 scopus 로고    scopus 로고
    • Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance
    • Pillai R., Williams E.A. Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance. J.Organ. Change Manag. 2004, 17(2):144-159.
    • (2004) J.Organ. Change Manag. , vol.17 , Issue.2 , pp. 144-159
    • Pillai, R.1    Williams, E.A.2
  • 43
    • 0032621557 scopus 로고    scopus 로고
    • Internal marketing role in organizations: a transaction cost perspective
    • Pitt L.F., Foreman S.K. Internal marketing role in organizations: a transaction cost perspective. J.Bus. Res. 1999, 44:25-36.
    • (1999) J.Bus. Res. , vol.44 , pp. 25-36
    • Pitt, L.F.1    Foreman, S.K.2
  • 44
    • 22444455958 scopus 로고    scopus 로고
    • The problem of the psychological contract considered
    • Rousseau D. The problem of the psychological contract considered. J.Organ. Behav. 1998, 19:665-671.
    • (1998) J.Organ. Behav. , vol.19 , pp. 665-671
    • Rousseau, D.1
  • 46
    • 84892964442 scopus 로고    scopus 로고
    • Impact of employee empowerment on employee's job satisfaction and commitment with the organization
    • Sarwar A., Khalid A. Impact of employee empowerment on employee's job satisfaction and commitment with the organization. Interdiscip. J. Contemp. Res. Bus. 2011, 3(2):664-683.
    • (2011) Interdiscip. J. Contemp. Res. Bus. , vol.3 , Issue.2 , pp. 664-683
    • Sarwar, A.1    Khalid, A.2
  • 47
    • 0005430661 scopus 로고    scopus 로고
    • Beyond customer knowledge management: customers as knowledge co-creators
    • Idea Group Publishing, Hershey, PA, Y. Malhorta (Ed.)
    • Sawhney M., Prandelli E. Beyond customer knowledge management: customers as knowledge co-creators. Knowledge Management and Virtual Organisations 2000, 258-282. Idea Group Publishing, Hershey, PA. Y. Malhorta (Ed.).
    • (2000) Knowledge Management and Virtual Organisations , pp. 258-282
    • Sawhney, M.1    Prandelli, E.2
  • 48
    • 0030553889 scopus 로고    scopus 로고
    • Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity
    • Settoon R.P., Bennett N., Liden R. Social exchange in organizations: perceived organizational support, leader-member exchange, and employee reciprocity. J.Appl. Psychol. 1996, 81(3):219-227.
    • (1996) J.Appl. Psychol. , vol.81 , Issue.3 , pp. 219-227
    • Settoon, R.P.1    Bennett, N.2    Liden, R.3
  • 50
    • 0000371402 scopus 로고
    • Aconstruct validity study of the survey of perceived organizational support
    • Shore L.M., Tetrick L.E. Aconstruct validity study of the survey of perceived organizational support. J.Appl. Psychol. 1991, 76(5):637-643.
    • (1991) J.Appl. Psychol. , vol.76 , Issue.5 , pp. 637-643
    • Shore, L.M.1    Tetrick, L.E.2
  • 51
    • 77957123952 scopus 로고    scopus 로고
    • HRM practices, organizational citizenship behaviour, and performance: a multi-level analysis
    • Snape E., Redman T. HRM practices, organizational citizenship behaviour, and performance: a multi-level analysis. J.Manag. Stud. 2010, 47(7):1219-1247.
    • (2010) J.Manag. Stud. , vol.47 , Issue.7 , pp. 1219-1247
    • Snape, E.1    Redman, T.2
  • 52
    • 0037257102 scopus 로고    scopus 로고
    • Organizations and supervisors as sources of support and targets of commitment: a longitudinal study
    • Stinglhamber F., Vandenberghe C. Organizations and supervisors as sources of support and targets of commitment: a longitudinal study. J.Organ. Behav. 2003, 24(3):251-270.
    • (2003) J.Organ. Behav. , vol.24 , Issue.3 , pp. 251-270
    • Stinglhamber, F.1    Vandenberghe, C.2
  • 53
    • 2442686468 scopus 로고    scopus 로고
    • The emerging era of customer advocacy
    • Urban G.L. The emerging era of customer advocacy. MIT Sloan Manag. Rev. 2004, 45(2):77-82.
    • (2004) MIT Sloan Manag. Rev. , vol.45 , Issue.2 , pp. 77-82
    • Urban, G.L.1
  • 54
    • 0031071041 scopus 로고    scopus 로고
    • Perceived organizational support and leader-member exchange: a social exchange perspective
    • Wayne S.J., Shore L.M., Liden R.C. Perceived organizational support and leader-member exchange: a social exchange perspective. Acad. Manag. J. 1997, 40(1):82-111.
    • (1997) Acad. Manag. J. , vol.40 , Issue.1 , pp. 82-111
    • Wayne, S.J.1    Shore, L.M.2    Liden, R.C.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.