메뉴 건너뛰기




Volumn 17, Issue 1, 2003, Pages 9-24

Customers as assets

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0347308160     PISSN: 10949968     EISSN: None     Source Type: Journal    
DOI: 10.1002/dir.10045     Document Type: Article
Times cited : (289)

References (23)
  • 2
    • 0002626084 scopus 로고    scopus 로고
    • Customer Lifetime Value: Marketing Models and Applications
    • Berger, P.D., & Nasr, N.I. (1998). Customer Lifetime Value: Marketing Models and Applications. Journal of Interactive Marketing, 12, 1, 17-30.
    • (1998) Journal of Interactive Marketing , vol.12 , Issue.1 , pp. 17-30
    • Berger, P.D.1    Nasr, N.I.2
  • 3
    • 0030194591 scopus 로고    scopus 로고
    • Manage Marketing by the Customer Equity Test
    • Blattberg, R.C., & Deighton, J. (1996). Manage Marketing by the Customer Equity Test. Harvard Business Review, July-August, 136-144.
    • (1996) Harvard Business Review , vol.JULY-AUGUST , pp. 136-144
    • Blattberg, R.C.1    Deighton, J.2
  • 5
    • 0004027990 scopus 로고    scopus 로고
    • A Rude Awakening: Internet Shakeout in 2000
    • University of Rochester, Rochester, NY
    • Demers, E., & Lev, B. (2001). A Rude Awakening: Internet Shakeout in 2000. Working Paper, University of Rochester, Rochester, NY.
    • (2001) Working Paper
    • Demers, E.1    Lev, B.2
  • 6
    • 0001947325 scopus 로고    scopus 로고
    • Customer Lifetime Valuation to Support Marketing Decision Making
    • Dwyer, R.F. (1997). Customer Lifetime Valuation to Support Marketing Decision Making. Journal of Direct Marketing, 11, 4, 6-13.
    • (1997) Journal of Direct Marketing , vol.11 , Issue.4 , pp. 6-13
    • Dwyer, R.F.1
  • 7
    • 0242622216 scopus 로고    scopus 로고
    • Valuing Customers
    • Columbia University, New York, NY
    • Gupta, S., Lehmann, D., & Stuart, J. (2002). Valuing Customers. Working Paper, Columbia University, New York, NY.
    • (2002) Working Paper
    • Gupta, S.1    Lehmann, D.2    Stuart, J.3
  • 10
    • 0040078268 scopus 로고    scopus 로고
    • Customer Lifetime Value Research in Marketing: A Review and Future Directions
    • Jain, D.C., & Singh, S.S. (2002). Customer Lifetime Value Research in Marketing: A Review and Future Directions. Journal of Interactive Marketing, 16 (2), 34-46.
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 34-46
    • Jain, D.C.1    Singh, S.S.2
  • 11
    • 58149322380 scopus 로고
    • Determining the Going Market Value of a Business in an Emerging Information Technology Industry: The Case of the Cellular Communications Industry
    • Kim, N., Mahajan, V., & Srivastava, R.K. (1995). Determining the Going Market Value of a Business in an Emerging Information Technology Industry: The Case of the Cellular Communications Industry. Technological Forecasting and Social Change, 49, 257-279.
    • (1995) Technological Forecasting and Social Change , vol.49 , pp. 257-279
    • Kim, N.1    Mahajan, V.2    Srivastava, R.K.3
  • 13
    • 1642614974 scopus 로고    scopus 로고
    • The Effects of Banner Advertising on Consumer Inter-Purchase Times and Expenditures in Digital Environments
    • University of Chicago
    • Manchanda, P., Dube, J-P., Goh, K.Y., & Chintagunta, P.K. (2002). The Effects of Banner Advertising on Consumer Inter-Purchase Times and Expenditures in Digital Environments. Working Paper. University of Chicago.
    • (2002) Working Paper
    • Manchanda, P.1    Dube, J.-P.2    Goh, K.Y.3    Chintagunta, P.K.4
  • 14
    • 0002581728 scopus 로고    scopus 로고
    • Customer Profitability Analysis: Measurement, Concentration, and Research Directions
    • Mulhern, F.J. (1999). Customer Profitability Analysis: Measurement, Concentration, and Research Directions. Journal of Interactive Marketing, 13 (Winter), 25-40.
    • (1999) Journal of Interactive Marketing , vol.13 , Issue.WINTER , pp. 25-40
    • Mulhern, F.J.1
  • 15
  • 17
    • 0025486182 scopus 로고
    • Zero Defections: Quality Comes to Services
    • September-October
    • Reichheld, F.F., & Sasser, W.E. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, September-October, 105-111.
    • (1990) Harvard Business Review , pp. 105-111
    • Reichheld, F.F.1    Sasser, W.E.2
  • 18
    • 0034360983 scopus 로고    scopus 로고
    • On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing
    • Reinartz, W.J., & Kumar, V. (2000). On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing," Journal of Marketing, 64 (October), 17-35.
    • (2000) Journal of Marketing , vol.64 , Issue.OCTOBER , pp. 17-35
    • Reinartz, W.J.1    Kumar, V.2
  • 21
    • 2342554108 scopus 로고    scopus 로고
    • Competitive One-to-One Promotions
    • Columbia University, New York, NY
    • Shaffer, G., & Zhang, Z.J. (2001). Competitive One-to-One Promotions. Working Paper. Columbia University, New York, NY.
    • (2001) Working Paper
    • Shaffer, G.1    Zhang, Z.J.2
  • 23
    • 0035646217 scopus 로고    scopus 로고
    • A Framework for Customer Relationship Management
    • Winer, R.S. (2001) A Framework for Customer Relationship Management. California Management Review, 43 (4), 89-105.
    • (2001) California Management Review , vol.43 , Issue.4 , pp. 89-105
    • Winer, R.S.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.