Ranking branches of System Group company in terms of acceptance preparation of electronic customer relationship management using AHP method

Procedia Computer Science

Volumn 3, Issue , 2011, Pages 1243-1248

  Javadi, Mohammad Hossein Moshref ^a   Azmoon, Zahra ^a  

^a UNIVERSITY OF ISFAHAN   (Iran)

Author keywords

Analytical hierarchy process method; Customer relationship management; Electronic customer relationship management

Indexed keywords

AHP METHOD; ANALYSIS TOOLS; ANALYTICAL HIERARCHY PROCESS METHOD; CUSTOMER RELATIONSHIP MANAGEMENT; ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT; ELECTRONIC CUSTOMERS; HIERARCHICAL MODEL; MAJOR FACTORS; RESEARCH RESULTS;

CUSTOMER SATISFACTION; HIERARCHICAL SYSTEMS; INFORMATION TECHNOLOGY; PUBLIC RELATIONS; RESEARCH; SALES;

MANAGEMENT;

EID: 79952528362     PISSN: None     EISSN: 18770509     Source Type: Conference Proceeding    
DOI: 10.1016/j.procs.2010.12.199     Document Type: Conference Paper

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