Deriving information from CRM for knowledge management - A note on a commercial bank

Systems Research and Behavioral Science

Volumn 23, Issue 2, 2006, Pages 141-146

  Chen, Yarong ^a   Li, Ling ^b  

^a DONGHUA UNIVERSITY   (China)

^b OLD DOMINION UNIVERSITY   (United States)

Author keywords

CRM; Customer satisfaction index; Enterprise information systems; ERP; Financial sector; Knowledge management; Management information systems; Service industry

Indexed keywords

CRM; CUSTOMER SATISFACTION INDICES; ENTERPRISE INFORMATION SYSTEM; FINANCIAL SECTORS; SERVICE INDUSTRIES;

COPYRIGHTS; CUSTOMER SATISFACTION; INFORMATION SYSTEMS; KNOWLEDGE MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; MANAGEMENT SCIENCE; PUBLIC RELATIONS; SUPPLY CHAIN MANAGEMENT;

ENTERPRISE RESOURCE PLANNING;

EID: 33646502847     PISSN: 10927026     EISSN: 10991743     Source Type: Journal    
DOI: 10.1002/sres.756     Document Type: Article

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