How to build an e-learning product: Factors for student/customer satisfaction

Business Horizons

Volumn 56, Issue 1, 2013, Pages 87-96

  Dominici, Gandolfo ^a   Palumbo, Federica ^b  

^a UNIVERSITY OF PALERMO   (Italy)

^b SAPIENZA UNIVERSITY OF ROME   (Italy)

Author keywords

Course design; Customer satisfaction; E learning; Kano model; New product development; Student satisfaction

Indexed keywords

EID: 84870980824     PISSN: 00076813     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.bushor.2012.09.011     Document Type: Article

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