What drives purchase intention for paid mobile apps?-An expectation confirmation model with perceived value

Electronic Commerce Research and Applications

Volumn 14, Issue 1, 2015, Pages 46-57

  Hsu, Chin Lung ^a   Lin, Judy Chuan Chuan ^b  

^a NATIONAL TAIPEI UNIVERSITY OF BUSINESS   (Taiwan)

^b SOOCHOW UNIVERSITY   (Taiwan)

Author keywords

Continuance; Expectation confirmation model; Mobile apps; Paid apps; Purchase intention

Indexed keywords

COMMERCE; PURCHASING; SALES; SURVEYS;

CONTINUANCE; EXPECTATION-CONFIRMATION MODELS; MOBILE APPS; PAID APPS; PURCHASE INTENTION;

BEHAVIORAL RESEARCH;

EID: 84924935063     PISSN: 15674223     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.elerap.2014.11.003     Document Type: Article

References (87)

1. C. Anderson Free: the future of a radical price Hyperion 2009
2. K. Atchariyachanvanich, H. Okada, and N. Sonehara What keep online customers repurchasing through the internet? ACM SIGecom Exchanges 6 2 2006 47 57
3. S. Basuroy, C. Subimal, and S. Abraham Ravid How critical are critical reviews? The box office effects of film critics, star power, and budgets Journal of Marketing 67 2003 103 117
4. D.J. Bem Self-perception theory L. Berkowitz, Advances in Experimental Social Psychology 1972 Academic Press New York 1 62 Vol. 6
5. P.M. Bentler, and D.C. Bonnet Significance tests and goodness of fit in the analysis of covariance structures Psychological Bulletin 88 3 1980 588 606
6. A. Bhattacherjee An empirical analysis of the antecedents of electronic commerce service continuance Decision Support Systems 32 2 2001 201 214
7. A. Bhattacherjee Understanding information systems continuance: an expectation-confirmation model MIS Quarterly 25 2001 351 370
8. K.A. Bollen Structural Equations with Latent Variables 1989 John Willey New York
9. M.K. Brady, and C.J. Robertson An exploratory study of service value in the USA and Ecuador International Journal of Service Industry Management 10 5 1999 469 486
10. R.W. Brislin Translation and content analysis of oral and written material H.C. Triandis, J.W. Berry, Handbook of Cross-cultural Psychology 1980 Allyn & Bacon Boston, MA 389 444
11. J.J. Brown, and H.R. Reingen Social ties and world-of-mouse referral behavior Journal of Consumer Research 14 1987 350 362
12. D.J. Bryce, J.H. Dyer, and N. Hatch Competing against free Harvard Business Review 2011 104 111
13. K. Campo, E. Gijsbrechts, and P. Nisol Towards understanding consumer response to stockouts Journal of Retailing 76 2 2000 219 242
14. E.C. Chang, and Y.F. Tseng Research note: e-store image, perceived value and perceived risk Journal of Business Research 66 7 2013 864 870
15. C.F. Chen Investigating structural relationships between service quality, perceived value, satisfaction, and behavioral intentions for air passengers: evidence from Taiwan Transportation Research Part A 42 4 2008 709 717
16. Y. Chen, and J. Xie Online consumer review: word-of mouth as a new element of marketing communication mix Management Science 54 3 2008 477 491
17. E. Clemons, G. Gao, and L. Hitt When online reviews meet hyper differentiation a study of the craft beer industry Journal of Management Information Systems 23 2006 149 171
18. J.J. Cronin, M.K. Brady, and G.T.M. Hult Assessing the effects of quality, value and customer satisfaction on consumer behavioral intentions in service environments Journal of Retailing 76 2 2000 193 218
19. F.D. Davis Perceived usefulness, perceived ease of use, and user acceptance of information technology MIS Quarterly 13 3 1989 319 340
20. C. Dellarocas The digitization of word-of-mouth: promise and challenges of online reputation systems Management Science 49 10 2003 1407 1424
21. A. Diamantopoulos, and J.A. Siguaw Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration British Journal of Management 17 2006 263 282
22. S. Doh, and J. Hwang How consumers evaluate eWOM messages Cyber Psychology and Behavior 12 2 2009 193 197
23. Y. Dwivedi, and Irani Understanding the adopters and non-adopters of broadband Communication of the ACM 52 1 2009 122 125
24. Flurry, 2013. http://blog.flurry.com/bid/99013/The-History-of-App-Pricing-And-Why-Most-Apps-Are-Free.
25. C.R. Fornell A second generation of multivariate analysis methods 1982 Praeger Special Studies New York Vols. I and II
26. C.R. Fornell, and D.F. Larcker Structural equation models with unobservable variables and measurement error Journal of Marketing Research 18 1 1981 39 50
27. Gartner, 2012. http://www.gartner.com/newsroom/id/2153215.
28. D. Gefen TAM or just plain habit: a look at experienced online shoppers Journal of End User Computing 15 3 2003 1 13
29. B. Gu, Q. Tang, and A.B. Whinston The influence of online word-of-mouth on long tail formation Decision Support Systems 56 2013 474 481
30. S. Gupta For mobile devices, think Apps, not ads Harvard Business Review 91 2013 70 75
31. J.F. Hair, R.L. Anderson, and W.C. Tatham Black, Multivariate Data Analysis with Readings 1992 MacMillan New York
32. J.F. Hair, W.C. Black, B.J. Babin, R.E. Anderson, and R.L. Tatham Multivariate Data Analysis 2006 Pearson University Press New Jersey
33. C.L. Hsu, H.P. Lu, and H.H. Hsu Adoption of the mobile internet: an empirical study of multimedia message service (MMS) OMEGA: International Journal of Management Science 35 2007 715 726
34. C.L. Hsu, J.C.-C. Lin, and H.S. Chiang The effects of blogger recommendations on customers' online shopping intentions Internet Research 23 1 2013 69 88
35. In-Sat, 2011. http://www.computerworld.com/s/article/9218654/App-Store-Android-Market-spur-explosive-app-download-growth.
36. M.R. Jalilvand, and N. Samiei The effect of electronic word of mouth on brand image and purchase intention: an empirical study in the automobile industry in Iran Marketing Intelligence & Planning 30 4 2012 460 476
37. J. Jasperson, P.E. Carter, and R.W. Zmud A comprehensive conceptualization of the post-adoptive behaviors associated with IT-enabled work systems MIS Quarterly 29 3 2005 525 557
38. B. Kim An empirical investigation of mobile data service continuance: incorporating the theory of planned behavior into the expectation-confirmation model Expert Systems with Applications 37 10 2010 7033 7039
39. Kim, S.M., Pantel, P., Chklovski, T. and Pennacchiotti, M., Automatically assessing review helpfulness. In Proceedings of the 2006 Conference on Empirical Methods in Natural Language Processing, Sydney, Australia. Association for Computational Linguistics, 2006, 423-430.
40. R.B. Kline Principles and Practice of Structural Equation Modeling second ed. 2005 The Guilford Press New York
41. P. Kotler Kotler on Marketing-How to Create Win, and Dominate Markets 1999 Simon & Schuster Inc.
42. Y. Kuo, C. Wu, and W. Deng The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services Computers in Human Behavior 25 2009 887 896
43. L. Ledden, S.P. Kalafatis, and P. Samouel The relationship between personal values and perceived value of education Journal of Business Research 60 2007 965 974
44. M.C. Lee Explaining and predicting users' continuance intention toward e-learning: an extension of the expectation-confirmation model Computers & Education 54 2010 506 516
45. Y. Lee, and O. Kwon Intimacy, familiarity and continuance intention: an extended expectation-confirmation model in web-based services Electronic Commerce Research and Applications 10 3 2011 342 357
46. C.K. Lee, Y.S. Yoon, and S.K. Lee Investigating the relationships among perceived value, satisfaction, and recommendations: the case of the Korean DMZ Tourism Management 28 1 2007 204 214
47. G. Li, G. Li, and Z. Kambele Luxury fashion brand consumers in china: perceived value, fashion lifestyle, and willingness to pay Journal of Business Research 65 10 2012 1516 1522
48. M. Limayem, and C.M.K. Cheung Understanding information systems continuance: the case of Internet-based learning technologies Information & Management 45 4 2008 227 232
49. M. Limayem, S.G. Hirt, and C.M.K. Cheung How habit limits the predictive power of intention: the case of information systems continuance MIS Quarterly 31 4 2007 705 737
50. W.S. Lin Perceived fit and satisfaction on web learning performance: IS continuance intention and task-technology fit perspectives International Journal of Human-Computer Studies 70 7 2012 498 507
51. H.H. Lin, and Y.H. Wang An examination of the determinants of customer loyalty in mobile commerce contexts Information and Management 43 2006 271 282
52. C.S. Lin, S. Wu, and R.J. Tsai Integrating perceived playfulness into expectation-confirmation model for web portal context Information and Management 42 5 2005 683 693
53. T.C. Lin, S. Wu, J.S.C. Hsu, and Y.C. Chou The integration of value-based adoption and expectation-confirmation models: an example of IPTV continuance intention Decision Support Systems 54 1 2012 63 75
54. C.H. Lovelock Service Marketing: People, Technology, Strategy fourth ed. 2001 Prentice-Hall International Edition New York
55. Markets and markets, 2010, http://www.marketsandmarkets.com/PressReleases/mobile-applications-market.asp.
56. P. Minna Linking perceived value and loyalty in location-based mobile services Managing Service Quality 15 6 2005 509 538
57. R.L. Oliver A cognitive model of the antecedents and consequences of satisfaction decision Journal of Marketing Research 17 1980 460 469
58. U.H. Olsson, T. Foss, S.V. Troye, and R.d. Howell The performance of ML, GLS, and WLS estimation in structural equation modeling under conditions of misspecification and nonnormality Structural Equation Modeling 7 4 2000 557 595
59. J.A. Ouellette, and W. Wood Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior Psychological Bulletin 124 1 1998 54 74
60. P.M. Podsakoff, S.B. MacKenzie, J.Y. Lee, and N.P. Podsakoff Common method biases in behavioral research: a critical review of the literature and recommended remedies Journal of Applied Psychology 88 5 2003 879 903
61. M.E. Porter Competitive Strategy 1980 Free Press New York
62. R. Sánchez-Fernández, and M.A. Iniesta-Bonillo Efficiency and quality as economic dimensions of perceived value: conceptualization, measurement, and effect on satisfaction Journal of Retailing and Consumer Services 1 6 2009 425 433
63. R.E. Schumacker, and R.G. Lomax A Beginner's Guide to Structural Equation Modeling second ed. 2004 Lawrence Erlbaum Associates Inc Mahwah, NJ
64. Scott, J., The measurement of information systems effectiveness: evaluating a measuring instrument. In: Proceedings of the Fifteenth International Conference on Information Systems, Vancouver, BC, 1994, 111-128.
65. A.H. Segars, and V. Grover Re-examining perceived ease of use and usefulness: a confirmatory factor analysis MIS Quarterly 17 4 1993 517 525
66. A. Seyal, M. Rahman, and M. Rahim Determinants of academic use of the Internet: a structural equation model Behaviour and Information Technology 21 1 2002 71 86
67. G. Singer-Oestreicher, and L. Zalmanson Content or community? A digital business strategy for content providers in the social age MIS Quarterly 37 2 2013 591 616
68. L.M. Sloot, P.C. Verhoef, and P.H. Franses The impact of brand equity and the hedonic level of products on consumer stock-out reactions Journal of Retailing 81 1 2005 15 34
69. R.W. Stone, and L. Eveleth-Baker Students' expectation, confirmation, and continuance intention to use electronic textbooks Computer in Human Behavior 29 2013 984 990
70. J. Sweeney, and G.N. Soutar Consumer perceived value: the development of a multiple item scale Journal of Retailing 77 2 2001 203 220
71. Szabo, N., Micropayment and mental transaction costs. The 2nd Berlin Internet Economics Workshop, 1999. Available at: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.23.9779&rep=rep1&type=pdf.
72. Techcrunch, 2012, http://techcrunch.com/2012/09/11/free-apps/.
73. T.S.H. Teo To buy or not to buy online: adopters and non-adopters of online shopping in Singapore Behaviour & Information Technology 25 6 2006 497 509
74. T.S.H. Teo, S. Lin, and K.H. Lai Adopters and non-adopters of e-procurement in Singapore: an empirical study Omega 37 5 2009 972 987
75. J.Y.L. Thong, S.J. Hong, and K.Y. Tam The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance International Journal of Human-Computer Studies 64 9 2006 799 810
76. G. Towler, and R. Shepherd Modification of Fishbein and Ajzen's theory of reasoned action to predict chip consumption Food Quality and Preference 3 1991 37 45
77. D. Trafimow Habit as both a direct cause of intention to use a condom and as a moderator of the attitude-intention and subjective norm-intention relations Psychology and Health 15 3 2000 383 393
78. O. Turel, A. Serenko, and N. Bontis User acceptance of wireless short messaging services: deconstructing perceived value Information and Management 44 2007 63 73
79. J.B. Ullman Structural equation modeling: reviewing the basics and moving forward Journal of Personality Assessment 87 2006 35 50
80. B. Vatanasombut, M. Igbaria, A.C. Stylianou, and W. Rodgers Information systems continuance intention of web-based applications customers: the case of online banking Information & Management 48 2008 419 428
81. V. Venkatesh, J. Thong, and X. Xu Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology MIS Quarterly 36 1 2012 157 178
82. G. Walsh, E. Shiu, and L.M. Hassan Replicating, validating, and reducing the length of the consumer perceived value scale Journal of Business Research 67 3 2014 260 267
83. Whitfield, K., Apps: try-before-you-buy driving app store downloads into the future, PortioResearch, 2013, http://www.portioresearch.com/en/blog/2013/apps-try-before-you-buy-driving-app-store-downloads-into-the-future.aspx.
84. F. Xue, and P. Zhou The effects of product involvement and prior experience on Chinese consumers' responses to online word of mouth Journal of International Consumer Marketing 23 1 2010 45 58
85. Z. Yang, and R.T. Peterson Customer perceived value, satisfaction, and loyalty: the role of switching costs Psychology & Marketing 21 10 2004 799 822
86. C.W. Yoo, G.L. Sanders, and J. Moon Exploring the effect of e-WOM participation on e-loyalty in e-commerce Decision Support Systems 55 2013 669 678
87. V.A. Zeithaml Consumer perception of price, quality and value: a means-end model and synthesis of evidence Journal of marketing 52 1988 2 22