메뉴 건너뛰기




Volumn 66, Issue 7, 2013, Pages 864-870

Research note: E-store image, perceived value and perceived risk

Author keywords

E store image; Online retailer; Perceived risk; Perceived value

Indexed keywords


EID: 84876727750     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2011.06.012     Document Type: Article
Times cited : (209)

References (74)
  • 1
    • 0001991024 scopus 로고
    • A conjoint investigation of the relative importance of risk relievers in direct marketing
    • Akaah I.P., Korgaonkar P.K. A conjoint investigation of the relative importance of risk relievers in direct marketing. J Advert Res 1988, 28(4):38-44.
    • (1988) J Advert Res , vol.28 , Issue.4 , pp. 38-44
    • Akaah, I.P.1    Korgaonkar, P.K.2
  • 2
    • 0043068849 scopus 로고    scopus 로고
    • Identifying discriminating variables of online and offline buyers: a perceived-risk approach
    • Andrade E.B. Identifying discriminating variables of online and offline buyers: a perceived-risk approach. Proceedings of the 6th Americas Conference on Information systems 2000, 1386-1392.
    • (2000) Proceedings of the 6th Americas Conference on Information systems , pp. 1386-1392
    • Andrade, E.B.1
  • 3
    • 0000335049 scopus 로고
    • Determining attributes in retail patronage: seasonal, temporal, regional, and international comparisons
    • Arnold S.J., Tae H.O., Tigert D.J. Determining attributes in retail patronage: seasonal, temporal, regional, and international comparisons. J Mark Res 1983, 20:149-157.
    • (1983) J Mark Res , vol.20 , pp. 149-157
    • Arnold, S.J.1    Tae, H.O.2    Tigert, D.J.3
  • 4
    • 0034239390 scopus 로고    scopus 로고
    • Atmospheric affect as a tool for creating value and gaining share of customer
    • Babin B.J., Attaway J.S. Atmospheric affect as a tool for creating value and gaining share of customer. J Bus Res 2000, 49:91-99.
    • (2000) J Bus Res , vol.49 , pp. 91-99
    • Babin, B.J.1    Attaway, J.S.2
  • 5
    • 21344485409 scopus 로고
    • Work and/or fun: measuring hedonic and utilitarian shopping value
    • Babin B.J., Darden W.R., Griffin M. Work and/or fun: measuring hedonic and utilitarian shopping value. J Consum Res 1994, 20(4):644-656.
    • (1994) J Consum Res , vol.20 , Issue.4 , pp. 644-656
    • Babin, B.J.1    Darden, W.R.2    Griffin, M.3
  • 6
    • 84952369865 scopus 로고
    • Applying Herzberg's hygiene factors to the changing accommodation environment
    • Balmer S., Baum T. Applying Herzberg's hygiene factors to the changing accommodation environment. Int J Contemp Hosp Manage 1993, 35(2):32-35.
    • (1993) Int J Contemp Hosp Manage , vol.35 , Issue.2 , pp. 32-35
    • Balmer, S.1    Baum, T.2
  • 7
    • 0040438438 scopus 로고
    • Consumer behavior as risk taking
    • Harvard Business Press, Boston, MA, C. Donald (Ed.)
    • Bauer R.A. Consumer behavior as risk taking. Risk Taking and Information Handling in Consumer Behavior 1960, 23-33. Harvard Business Press, Boston, MA. C. Donald (Ed.).
    • (1960) Risk Taking and Information Handling in Consumer Behavior , pp. 23-33
    • Bauer, R.A.1
  • 8
    • 1842832753 scopus 로고    scopus 로고
    • A latent class segmentation analysis of E-shoppers
    • Bhatnagar A., Ghose S. A latent class segmentation analysis of E-shoppers. J Bus Res 2004, 57(7):758-767.
    • (2004) J Bus Res , vol.57 , Issue.7 , pp. 758-767
    • Bhatnagar, A.1    Ghose, S.2
  • 9
    • 5444240940 scopus 로고    scopus 로고
    • Segmenting consumers based on the benefits and risks of internet shopping
    • Bhatnagar A., Ghose S. Segmenting consumers based on the benefits and risks of internet shopping. J Bus Res 2004, 57(12):1352-1360.
    • (2004) J Bus Res , vol.57 , Issue.12 , pp. 1352-1360
    • Bhatnagar, A.1    Ghose, S.2
  • 10
    • 0001794061 scopus 로고    scopus 로고
    • On risk, convenience, and Internet shopping behavior. Association for Computing Machinery
    • Bhatnagar A., Misra S., Rao H.R. On risk, convenience, and Internet shopping behavior. Association for Computing Machinery. Com ACM 2000, 43(11).
    • (2000) Com ACM , vol.43 , Issue.11
    • Bhatnagar, A.1    Misra, S.2    Rao, H.R.3
  • 11
    • 4644330986 scopus 로고    scopus 로고
    • The diagnostic role of signals in the context of perceived risks in online shopping: do signals matter more on the Web?
    • Biswas D., Biswas A. The diagnostic role of signals in the context of perceived risks in online shopping: do signals matter more on the Web?. J Interact Mark 2004, 18(3):30-45.
    • (2004) J Interact Mark , vol.18 , Issue.3 , pp. 30-45
    • Biswas, D.1    Biswas, A.2
  • 12
    • 85036325219 scopus 로고    scopus 로고
    • On the relationship between store image, store satisfaction and store loyalty
    • Bloemer J., de Ruyter K. On the relationship between store image, store satisfaction and store loyalty. Eur J Mark 1998, 32(5/6):499-513.
    • (1998) Eur J Mark , vol.32 , Issue.5-6 , pp. 499-513
    • Bloemer, J.1    de Ruyter, K.2
  • 13
    • 78649650364 scopus 로고    scopus 로고
    • Perceived risk and risk-reduction strategies in Internet shopping
    • Cases A. Perceived risk and risk-reduction strategies in Internet shopping. Int Rev Retail Distrib Consum Res 2003, 12(4):375-394.
    • (2003) Int Rev Retail Distrib Consum Res , vol.12 , Issue.4 , pp. 375-394
    • Cases, A.1
  • 14
    • 30644465389 scopus 로고    scopus 로고
    • Exploring store image, customer satisfaction and customer loyalty relationship: evidence from Taiwanese hypermarket industry
    • Chang C.H., Tu C.Y. Exploring store image, customer satisfaction and customer loyalty relationship: evidence from Taiwanese hypermarket industry. J Am Acad Bus 2005, 7(2):197-202.
    • (2005) J Am Acad Bus , vol.7 , Issue.2 , pp. 197-202
    • Chang, C.H.1    Tu, C.Y.2
  • 15
    • 0037247393 scopus 로고    scopus 로고
    • A conceptual model of perceived customer value in E-commerce: a preliminary investigation
    • Chen Z., Dubinsky A.J. A conceptual model of perceived customer value in E-commerce: a preliminary investigation. Psychol Mark 2003, 20(4):323-347.
    • (2003) Psychol Mark , vol.20 , Issue.4 , pp. 323-347
    • Chen, Z.1    Dubinsky, A.J.2
  • 16
    • 0035691263 scopus 로고    scopus 로고
    • Hedonic and utilitarian motivations for online retail shopping behavior
    • Childer T.L., Carr C.L., Peck J., Carson S. Hedonic and utilitarian motivations for online retail shopping behavior. J Retail 2001, 77:511-535.
    • (2001) J Retail , vol.77 , pp. 511-535
    • Childer, T.L.1    Carr, C.L.2    Peck, J.3    Carson, S.4
  • 17
    • 77955281021 scopus 로고    scopus 로고
    • Beyond buying: motivations behind consumers' online shopping cart use
    • Close A.G., Kukar-Kinney M. Beyond buying: motivations behind consumers' online shopping cart use. J Bus Res 2010, 63:986-992.
    • (2010) J Bus Res , vol.63 , pp. 986-992
    • Close, A.G.1    Kukar-Kinney, M.2
  • 18
    • 0042888186 scopus 로고
    • Perceived risk and consumer decision-making - the case of telephone shopping
    • Cox D.F., Rich S.U. Perceived risk and consumer decision-making - the case of telephone shopping. J Mark Res 1967, 1(4):32-39.
    • (1967) J Mark Res , vol.1 , Issue.4 , pp. 32-39
    • Cox, D.F.1    Rich, S.U.2
  • 19
    • 61349111319 scopus 로고    scopus 로고
    • The influence of perceived risk on Internet shopping behavior: a multidimensional perspective
    • Crespo A.H., del Bosque I.R., de los Salmones Sanchez M.M.G. The influence of perceived risk on Internet shopping behavior: a multidimensional perspective. J Risk Res 2009, 12(2):259-277.
    • (2009) J Risk Res , vol.12 , Issue.2 , pp. 259-277
    • Crespo, A.H.1    del Bosque, I.R.2    de los Salmones Sanchez, M.M.G.3
  • 20
    • 44649083114 scopus 로고    scopus 로고
    • Culture influences on emotional responses to on-line store atmospheric cues
    • Davis L., Wang S., Lindridge A. Culture influences on emotional responses to on-line store atmospheric cues. J Bus Res 2008, 61(8):806-812.
    • (2008) J Bus Res , vol.61 , Issue.8 , pp. 806-812
    • Davis, L.1    Wang, S.2    Lindridge, A.3
  • 21
    • 84954986630 scopus 로고
    • What's in an image?
    • Dichter E. What's in an image?. J Consum Mark 1986, 52(1):75-81.
    • (1986) J Consum Mark , vol.52 , Issue.1 , pp. 75-81
    • Dichter, E.1
  • 22
    • 15744394431 scopus 로고    scopus 로고
    • Perceived risk, the Internet shopping experience and online purchasing behavior: a New Zealand perspective
    • Doolin B., Dillon S., Thompson F., Corner J.L. Perceived risk, the Internet shopping experience and online purchasing behavior: a New Zealand perspective. J Glob Info Manag 2005, 13(2):66-88.
    • (2005) J Glob Info Manag , vol.13 , Issue.2 , pp. 66-88
    • Doolin, B.1    Dillon, S.2    Thompson, F.3    Corner, J.L.4
  • 23
    • 21344491113 scopus 로고
    • A model of perceived risk and intended risk-handling activity
    • Dowling G.R., Staelin R. A model of perceived risk and intended risk-handling activity. J Consum Res 1994, 21(1):119-134.
    • (1994) J Consum Res , vol.21 , Issue.1 , pp. 119-134
    • Dowling, G.R.1    Staelin, R.2
  • 24
    • 0037274423 scopus 로고    scopus 로고
    • Empirical testing of a model of online store atmospherics and shopper responses
    • Eroglu S.A., Machleit K.A., Davis L.M. Empirical testing of a model of online store atmospherics and shopper responses. Psychol Mark 2003, 20(2):139-150.
    • (2003) Psychol Mark , vol.20 , Issue.2 , pp. 139-150
    • Eroglu, S.A.1    Machleit, K.A.2    Davis, L.M.3
  • 25
    • 58149207463 scopus 로고
    • Tracking the evolution of the service marketing literature
    • Fisk R.P., Brown S.W., Bitner M.J. Tracking the evolution of the service marketing literature. J Retail 1993, 69(1):61-103.
    • (1993) J Retail , vol.69 , Issue.1 , pp. 61-103
    • Fisk, R.P.1    Brown, S.W.2    Bitner, M.J.3
  • 26
    • 0041413088 scopus 로고    scopus 로고
    • Consumer patronage and risk perceptions in Internet shopping
    • Forsythe S.M., Shi B. Consumer patronage and risk perceptions in Internet shopping. J Bus Res 2003, 56(11):867-875.
    • (2003) J Bus Res , vol.56 , Issue.11 , pp. 867-875
    • Forsythe, S.M.1    Shi, B.2
  • 27
    • 33646732292 scopus 로고    scopus 로고
    • Development of a scale to measure the perceived benefits and risks of online shopping
    • Forsythe S., Liu C., Shannon D., Gardner L.C. Development of a scale to measure the perceived benefits and risks of online shopping. J Interact Mark 2006, 20(2):55-75.
    • (2006) J Interact Mark , vol.20 , Issue.2 , pp. 55-75
    • Forsythe, S.1    Liu, C.2    Shannon, D.3    Gardner, L.C.4
  • 28
    • 0036339847 scopus 로고    scopus 로고
    • Influences on the intent to make Internet purchases
    • George J.F. Influences on the intent to make Internet purchases. Internet Res Electron Netw Appl Policy 2002, 12(2):165-180.
    • (2002) Internet Res Electron Netw Appl Policy , vol.12 , Issue.2 , pp. 165-180
    • George, J.F.1
  • 29
    • 21344482138 scopus 로고
    • The moderating effects of message framing and source credibility on the price-perceived risk relationship
    • Grewal D., Gotlieb J., Marmorstein H. The moderating effects of message framing and source credibility on the price-perceived risk relationship. J Consum Res 1994, 21(1):145-153.
    • (1994) J Consum Res , vol.21 , Issue.1 , pp. 145-153
    • Grewal, D.1    Gotlieb, J.2    Marmorstein, H.3
  • 30
    • 0032159339 scopus 로고    scopus 로고
    • The effect of store name, brand name and price discounts on consumers' evaluations and purchase intention
    • Grewal D., Krishnan R., Baker J., Borin N. The effect of store name, brand name and price discounts on consumers' evaluations and purchase intention. J Retail 1998, 74(3):331-352.
    • (1998) J Retail , vol.74 , Issue.3 , pp. 331-352
    • Grewal, D.1    Krishnan, R.2    Baker, J.3    Borin, N.4
  • 31
    • 14844317528 scopus 로고    scopus 로고
    • A framework for analyzing customer value of Internet business
    • Han J., Han D. A framework for analyzing customer value of Internet business. J Info Tech Theory Appl 2001, 3(5):25-38.
    • (2001) J Info Tech Theory Appl , vol.3 , Issue.5 , pp. 25-38
    • Han, J.1    Han, D.2
  • 32
    • 0002033479 scopus 로고
    • An empirical investigation of attribute importance in retail store selection
    • Hansen R.A., Deutscher T. An empirical investigation of attribute importance in retail store selection. J Retail 1977, 53(4):59-72.
    • (1977) J Retail , vol.53 , Issue.4 , pp. 59-72
    • Hansen, R.A.1    Deutscher, T.2
  • 33
    • 33750616011 scopus 로고    scopus 로고
    • Can the building of trust overcome consumer perceived risk online?
    • Harridge-March S. Can the building of trust overcome consumer perceived risk online?. Mark Intel Plan 2006, 24(7):746-761.
    • (2006) Mark Intel Plan , vol.24 , Issue.7 , pp. 746-761
    • Harridge-March, S.1
  • 34
    • 53849106600 scopus 로고    scopus 로고
    • Conceptualization and measurement of perceived risk in online shopping
    • Hassan A.M., Kunz M.B., Pearson A.W., Mohamed F.A. Conceptualization and measurement of perceived risk in online shopping. Mark Manag 2006, 16(1):138-147.
    • (2006) Mark Manag , vol.16 , Issue.1 , pp. 138-147
    • Hassan, A.M.1    Kunz, M.B.2    Pearson, A.W.3    Mohamed, F.A.4
  • 35
    • 20544431696 scopus 로고    scopus 로고
    • Consumer reactions to electronic shopping on the World Wide Web
    • Jarvenpaa S.L., Todd P.A. Consumer reactions to electronic shopping on the World Wide Web. Int J Electro Commer 1996, 1(2):59-88.
    • (1996) Int J Electro Commer , vol.1 , Issue.2 , pp. 59-88
    • Jarvenpaa, S.L.1    Todd, P.A.2
  • 36
    • 85069305126 scopus 로고    scopus 로고
    • Modeling interaction and nonlinear effects: a step-by-step Lisrel example
    • Lawrence Erlbaum, NJ, R.E. Schumacker Randell, G. Marcoulides (Eds.)
    • Jonsson F.Y. Modeling interaction and nonlinear effects: a step-by-step Lisrel example. Interaction and Nonlinear Effects in Structural Equation Modeling Mahwah 1998, 17-42. Lawrence Erlbaum, NJ. R.E. Schumacker Randell, G. Marcoulides (Eds.).
    • (1998) Interaction and Nonlinear Effects in Structural Equation Modeling Mahwah , pp. 17-42
    • Jonsson, F.Y.1
  • 37
    • 11844285254 scopus 로고    scopus 로고
    • Creating a virtual store image
    • Katerattanakul P., Siau K. Creating a virtual store image. Com ACM 2003, 46(12):226-232.
    • (2003) Com ACM , vol.46 , Issue.12 , pp. 226-232
    • Katerattanakul, P.1    Siau, K.2
  • 38
    • 77949347560 scopus 로고    scopus 로고
    • The design of the store environment and its implications for retail image
    • Kent A.M., Kirby A.E. The design of the store environment and its implications for retail image. Int J Retail Distrib Manag 2009, 19(4):457-468.
    • (2009) Int J Retail Distrib Manag , vol.19 , Issue.4 , pp. 457-468
    • Kent, A.M.1    Kirby, A.E.2
  • 39
    • 77955281986 scopus 로고    scopus 로고
    • The determinants of consumers' online shopping cart abandonment
    • Kukar-Kinney M., Close A.G. The determinants of consumers' online shopping cart abandonment. J Acad Mark Sci 2010, 38:240-250.
    • (2010) J Acad Mark Sci , vol.38 , pp. 240-250
    • Kukar-Kinney, M.1    Close, A.G.2
  • 40
    • 0005159908 scopus 로고
    • A behavioral conception of retail image
    • Kunkel J.H., Barry L.L. A behavioral conception of retail image. J Mark 1968, 32(4):21-28.
    • (1968) J Mark , vol.32 , Issue.4 , pp. 21-28
    • Kunkel, J.H.1    Barry, L.L.2
  • 42
    • 0042363557 scopus 로고    scopus 로고
    • Consumers' perceived risk: sources versus consequences
    • Lim N. Consumers' perceived risk: sources versus consequences. Electro Commer Res Appl 2003, 2:216-228.
    • (2003) Electro Commer Res Appl , vol.2 , pp. 216-228
    • Lim, N.1
  • 43
    • 0001893172 scopus 로고
    • Meaning of image: a survey of empirical and hypothetical evidence
    • Lindquist J.D. Meaning of image: a survey of empirical and hypothetical evidence. J Retail 1974, 50(4):29-38.
    • (1974) J Retail , vol.50 , Issue.4 , pp. 29-38
    • Lindquist, J.D.1
  • 44
    • 0002505191 scopus 로고    scopus 로고
    • Electronic shopping
    • Lohse G.L., Spiller P. Electronic shopping. Comm ACM. 1998, 41(7):81-87.
    • (1998) Comm ACM. , vol.41 , Issue.7 , pp. 81-87
    • Lohse, G.L.1    Spiller, P.2
  • 45
    • 33846267933 scopus 로고    scopus 로고
    • The nature and social uses of the Internet: a qualitative investigation
    • Maignan I., Lukas B.A. The nature and social uses of the Internet: a qualitative investigation. J Consum Aff 1997, 31(2):346-371.
    • (1997) J Consum Aff , vol.31 , Issue.2 , pp. 346-371
    • Maignan, I.1    Lukas, B.A.2
  • 46
    • 84876736291 scopus 로고    scopus 로고
    • Market Intelligence and Consulting Institute, (accessed January 13, 2009), available at, (in Chinese)
    • Market Intelligence & Consulting Institute The market size of E-commerce will reach NT$ 150 trillion dollars (accessed January 13, 2009), available at, (in Chinese). http://mic.iii.org.tw/pop/micnews4_op_new.asp?sno=271&cred=2006/10/25.
    • The market size of E-commerce will reach NT$ 150 trillion dollars
  • 47
    • 21244463462 scopus 로고    scopus 로고
    • The importance of consumers' perceived risk in retail strategy
    • Mitchell V.W., Harris G. The importance of consumers' perceived risk in retail strategy. Euro J Mark 2005, 39(7/8):821-837.
    • (2005) Euro J Mark , vol.39 , Issue.7-8 , pp. 821-837
    • Mitchell, V.W.1    Harris, G.2
  • 48
    • 0035587412 scopus 로고    scopus 로고
    • Consumer perceptions of privacy and security risks for online shopping
    • Miyazaki A.D., Fernandez A. Consumer perceptions of privacy and security risks for online shopping. J Consum Aff 2001, 35(1):27-44.
    • (2001) J Consum Aff , vol.35 , Issue.1 , pp. 27-44
    • Miyazaki, A.D.1    Fernandez, A.2
  • 49
    • 33750629055 scopus 로고    scopus 로고
    • The effects of utilitarian and hedonic online shopping value on consumer preference and intentions
    • Overby J.W., Lee E.J. The effects of utilitarian and hedonic online shopping value on consumer preference and intentions. J Bus Res 2006, 59:1160-1166.
    • (2006) J Bus Res , vol.59 , pp. 1160-1166
    • Overby, J.W.1    Lee, E.J.2
  • 50
    • 33748170712 scopus 로고    scopus 로고
    • Determinants of retail patronage: a meta-analytical perspective
    • Pan Y., Zinkhan G.M. Determinants of retail patronage: a meta-analytical perspective. J Retail 2006, 82(3):229-243.
    • (2006) J Retail , vol.82 , Issue.3 , pp. 229-243
    • Pan, Y.1    Zinkhan, G.M.2
  • 51
    • 33749631065 scopus 로고    scopus 로고
    • Influences on the perceived risk of purchasing online
    • Pires G., Stanton J., Eckford A. Influences on the perceived risk of purchasing online. J Consum Beh 2004, 4(2):118-131.
    • (2004) J Consum Beh , vol.4 , Issue.2 , pp. 118-131
    • Pires, G.1    Stanton, J.2    Eckford, A.3
  • 52
    • 0002591399 scopus 로고
    • Consumer rankings of risk reduction methods
    • Roselius T. Consumer rankings of risk reduction methods. J Mark 1971, 35(1):56-61.
    • (1971) J Mark , vol.35 , Issue.1 , pp. 56-61
    • Roselius, T.1
  • 54
    • 2442596968 scopus 로고    scopus 로고
    • Consumer evaluations of store brands: effects of store image and product attribute
    • Semeijn J., van Riel A.C.R., Ambrosini A.B. Consumer evaluations of store brands: effects of store image and product attribute. J Retail Consum Serv 2004, 11(4):247-258.
    • (2004) J Retail Consum Serv , vol.11 , Issue.4 , pp. 247-258
    • Semeijn, J.1    van Riel, A.C.R.2    Ambrosini, A.B.3
  • 55
    • 51249176073 scopus 로고
    • A path analytic model of store loyalty involving self-concept, store image, geographic loyalty, and socioeconomic status
    • Sirgy M.J., Samli A.C. A path analytic model of store loyalty involving self-concept, store image, geographic loyalty, and socioeconomic status. J Acad Mark Sci 1985, 13(3):265-291.
    • (1985) J Acad Mark Sci , vol.13 , Issue.3 , pp. 265-291
    • Sirgy, M.J.1    Samli, A.C.2
  • 56
    • 0032084441 scopus 로고    scopus 로고
    • A model of consumer perceptions and store loyalty intentions for a supermarket retailer
    • Sirohi N., McLaughlin E.W., Wittink D.R. A model of consumer perceptions and store loyalty intentions for a supermarket retailer. J Retail 1998, 74(2):223-245.
    • (1998) J Retail , vol.74 , Issue.2 , pp. 223-245
    • Sirohi, N.1    McLaughlin, E.W.2    Wittink, D.R.3
  • 57
    • 0008982344 scopus 로고
    • Perceived risk in mail-order and retail store buying?
    • Spence H.E., Engel J.F., Blackwell R.D. Perceived risk in mail-order and retail store buying?. J Mark Res 1970, 7(3):364-369.
    • (1970) J Mark Res , vol.7 , Issue.3 , pp. 364-369
    • Spence, H.E.1    Engel, J.F.2    Blackwell, R.D.3
  • 58
    • 0003130449 scopus 로고    scopus 로고
    • Store atmosphere, mood and purchasing behavior
    • Spies K., Hesse F., Loesch K. Store atmosphere, mood and purchasing behavior. Int J Res Mark 1997, 14(1):1-17.
    • (1997) Int J Res Mark , vol.14 , Issue.1 , pp. 1-17
    • Spies, K.1    Hesse, F.2    Loesch, K.3
  • 59
    • 0033092827 scopus 로고    scopus 로고
    • The role of perceived risk in the quality-value relationship: a study in a retail environment
    • Sweeney J.C., Soutar G.N., Johnson L.W. The role of perceived risk in the quality-value relationship: a study in a retail environment. J Retail 1999, 75(1):77-105.
    • (1999) J Retail , vol.75 , Issue.1 , pp. 77-105
    • Sweeney, J.C.1    Soutar, G.N.2    Johnson, L.W.3
  • 60
    • 0013437162 scopus 로고    scopus 로고
    • Strategies for reducing consumers' risk aversion in Internet shopping
    • Tan S.J. Strategies for reducing consumers' risk aversion in Internet shopping. J Consum Mark 1999, 16(2):163-180.
    • (1999) J Consum Mark , vol.16 , Issue.2 , pp. 163-180
    • Tan, S.J.1
  • 61
    • 0001957811 scopus 로고
    • The role of risk in consumer behavior
    • Taylor J.W. The role of risk in consumer behavior. J Mark 1974, 38(2):54-60.
    • (1974) J Mark , vol.38 , Issue.2 , pp. 54-60
    • Taylor, J.W.1
  • 62
    • 0038309602 scopus 로고    scopus 로고
    • Linking consumer perception to preference of retail stores: An empirical assessment of the multi-attributes of store image
    • Thang D.C.L., Tan B.L.B. Linking consumer perception to preference of retail stores: An empirical assessment of the multi-attributes of store image. J Retail Consum Serv 2003, 10(4):193-200.
    • (2003) J Retail Consum Serv , vol.10 , Issue.4 , pp. 193-200
    • Thang, D.C.L.1    Tan, B.L.B.2
  • 63
    • 0038253633 scopus 로고    scopus 로고
    • Retail store image: a means-end approach
    • Thompson K.E., Chen Y.L. Retail store image: a means-end approach. J Mark Prac 1998, 4(6):161-173.
    • (1998) J Mark Prac , vol.4 , Issue.6 , pp. 161-173
    • Thompson, K.E.1    Chen, Y.L.2
  • 64
    • 77956869191 scopus 로고    scopus 로고
    • A cross national investigation of an extended technology acceptance model in the online shopping context
    • Tong X. A cross national investigation of an extended technology acceptance model in the online shopping context. Int J Retail Distrib Manag 2010, 38(10):742-759.
    • (2010) Int J Retail Distrib Manag , vol.38 , Issue.10 , pp. 742-759
    • Tong, X.1
  • 65
    • 67650236654 scopus 로고    scopus 로고
    • A cross-national study of perceived consumer risk towards online (Internet) purchasing
    • Ueltschy L.C., Krampf R.F., Yannopoulos P. A cross-national study of perceived consumer risk towards online (Internet) purchasing. Multinatl Bus Rev 2004, 12(2):59-82.
    • (2004) Multinatl Bus Rev , vol.12 , Issue.2 , pp. 59-82
    • Ueltschy, L.C.1    Krampf, R.F.2    Yannopoulos, P.3
  • 66
    • 0000455866 scopus 로고    scopus 로고
    • Consumer acceptance of the Internet as a channel of distribution
    • van den Poel D., Leunis J. Consumer acceptance of the Internet as a channel of distribution. J Bus Res 1999, 45:249-256.
    • (1999) J Bus Res , vol.45 , pp. 249-256
    • van den Poel, D.1    Leunis, J.2
  • 67
    • 1242263530 scopus 로고    scopus 로고
    • Online store image: conceptual foundations and empirical measurement
    • van der Heijden H., Verhagen T. Online store image: conceptual foundations and empirical measurement. Info Manag 2004, 4(5):609-617.
    • (2004) Info Manag , vol.4 , Issue.5 , pp. 609-617
    • van der Heijden, H.1    Verhagen, T.2
  • 68
    • 3543111377 scopus 로고    scopus 로고
    • Print and Internet catalog shopping: assessing attitudes and intentions
    • Vijayasarathy L.R., Jones J.M. Print and Internet catalog shopping: assessing attitudes and intentions. Internet Res 2000, 10(3):191-202.
    • (2000) Internet Res , vol.10 , Issue.3 , pp. 191-202
    • Vijayasarathy, L.R.1    Jones, J.M.2
  • 69
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: the next source for competitive advantage
    • Woodruff R.B. Customer value: the next source for competitive advantage. J Acad Mark Sci 1997, 25(2):139-153.
    • (1997) J Acad Mark Sci , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 70
    • 33750271889 scopus 로고    scopus 로고
    • The many faces of customer value
    • Wyner G.A. The many faces of customer value. Mark Res 1998, 10(1):34-35.
    • (1998) Mark Res , vol.10 , Issue.1 , pp. 34-35
    • Wyner, G.A.1
  • 74
    • 0001341212 scopus 로고
    • Impressions of retail stores: a content analysis of consumer images
    • Zimmer M.R., Golden L.L. Impressions of retail stores: a content analysis of consumer images. J Retail 1988, 64(3):265-293.
    • (1988) J Retail , vol.64 , Issue.3 , pp. 265-293
    • Zimmer, M.R.1    Golden, L.L.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.