An empirical analysis of the antecedents of electronic commerce service continuance

Decision Support Systems

Volumn 32, Issue 2, 2001, Pages 201-214

  Bhattacherjee, Anol ^a  

^a ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Continuance; Customer relationship management; Customer satisfaction; Expectation confirmation theory; IS use; Technology acceptance model

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL RELATIONS; ONLINE SYSTEMS;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM);

ELECTRONIC COMMERCE;

EID: 0035546372     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-9236(01)00111-7     Document Type: Article

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