Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology

MIS Quarterly: Management Information Systems

Volumn 36, Issue 1, 2012, Pages 157-178

  Venkatesh, Viswanath ^a   Thong, James Y L ^b   Xu, Xin ^c  

^a UNIVERSITY OF ARKANSAS   (United States)

^b HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

^c HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Consumer; Habit; Hedonic motivation; Mobile Internet; Price value; Technology adoption; Unified theory of acceptance and use of technology (UTAUT UTAUT2)

Indexed keywords

MOTIVATION; SURVEYS;

CONSUMER; HABIT; HEDONIC MOTIVATIONS; MOBILE INTERNET; PRICE VALUES; TECHNOLOGY ADOPTION; UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT UTAUT2);

INFORMATION USE;

EID: 84859868870     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.2307/41410412     Document Type: Article

References (96)

1. Aarts, H., and Dijksterhuis, A. 2000. "Habits as Knowledge Structures: Automaticity in Goal-Directed Behavior," Journal of Personality and Social Psychology (78:1), pp. 53-63.
2. Agarwal, R., and Karahanna, E. 2000. "Time Flies When You're Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage," MIS Quarterly (24:4), pp. 665-694.
3. Ajzen, I. 1991. "The Theory of Planned Behavior," Organizational Behavior and Human Decision Processes (50:2), pp. 179-211.
4. Ajzen, I. 2002. "Residual Effects of Past on Later Behavior: Habituation and Reasoned Action Perspectives," Personality & Social Psychology Review (6:2), pp. 107-122. (Pubitemid 37195266)
5. Ajzen, I., and Fishbein, M. 2000. "Attitudes and the Attitude-Behavior Relation: Reasoned and Automatic Processes," European Review of Social Psychology (11:1), pp. 1-33.
6. Ajzen, I., and Fishbein, M. 2005. "The Influence of Attitudes on Behavior," in The Handbook of Attitudes, D. Albarracín, B. T. Johnson, and M. P. Zanna (eds.), Mahwah, NJ: Erlbaum, pp. 173-221.
7. Alba, J. W., and Hutchinson, J. W. 1987. "Dimensions of Consumer Expertise," Journal of Consumer Research (13:4), pp. 411-454.
8. Al-Gahtani, S. S., Hubona, G. S., and Wang, J. 2007. "Information Technology (IT) in Saudi Arabia: Culture and the Acceptance and Use of IT," Information & Management (44:4), pp. 681-691. (Pubitemid 350088333)
9. Alvesson, M., and Kärreman, D. 2007. "Constructing Mystery: Empirical Matters in Theory Development," Academy of Management Review (32:4), pp. 1265-1281.
10. Armida, E. 2008. Adoption Process for VOIP: The Influence of Trust in the UTAUT Model, Unpublished Ph.D. Dissertation, Purdue University.
11. Bagozzi, R. P. 2007. "The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift," Journal of the AIS (8:4), pp. 244-254.
12. Bakan, D. 1966. The Duality of Human Existence, Chicago: Rand McNally.
13. Benbasat, I., and Barki, H. 2007. "Quo Vadis, TAM?," Journal of the AIS (8:4), pp. 212-218.
14. Bhattacherjee, A. 2001. "Understanding Information Systems Continuance: An Expectation-Confirmation Model," MIS Quarterly (25:3), pp. 351-370. (Pubitemid 33738440)
15. Brislin, R. W. 1970. "Back Translation for Cross-Cultural Research," Journal of Cross-Cultural Psychology (1:3), pp. 185-216.
16. Brown, S. A., and Venkatesh, V. 2005. "Model of Adoption of Technology in the Household: A Baseline Model Test and Extension Incorporating Household Life Cycle," MIS Quarterly (29:4), pp. 399-426. (Pubitemid 46063136)
17. Burton-Jones, A., and Straub, D. W. 2006. "Reconceptualizing System Usage: An Approach and Empirical Test," Information Systems Research (17:3), pp. 228-246. (Pubitemid 44371787)
18. Chan, K. Y., Gong, M., Xu, Y., and Thong, J. Y. L. 2008. "Examining User Acceptance of SMS: An Empirical Study in China and Hong Kong," in Proceedings of 12th Pacific Asia Conference on Information System, Suzhou, China, July 3-7.
19. Chang, I. C., Hwang, H. G., Hung, W. F., and Li, Y. C. 2007. "Physicians' Acceptance of Pharmacokinetics-Based Clinical Decision Support Systems," Expert Systems with Applications (33:2), pp. 296-303.
20. Chau, P. Y . K., and Hui, K. L. 1998. "Identifying Early Adopters of New IT Products: A Case of Windows 95," Information & Management (33:5), pp. 225-230. (Pubitemid 128430518)
21. Childers, T. L., Carr, C. L., Peck, J., and Carson, S. 2001. "Hedonic and Utilitarian Motivations for Online Retail Shopping Behavior," Journal of Retailing (77:4), pp. 511-535.
22. Chin, W. W., Marcolin, B. L., and Newsted, P. R. 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study," Information Systems Research (14:2), pp. 189-217.
23. Cohen, J. 1988. Statistical Power Analysis for the Behavioral Sciences (2nd ed.), Hillsdale, NJ: Lawrence Erlbaum Associates.
24. Coulter, K. S., and Coulter, R. A. 2007. "Distortion of Price Discount Perceptions: The Right Digit Effect," Journal of Consumer Research (34:2), pp. 162-173.
25. Darley, W. K., and Smith, R. E. 1995. "Gender Differences in Information Processing Strategies: An Empirical Test of the Selectivity Model in Advertising Response," Journal of Advertising (24:1), pp. 41-56.
26. Davis, F. D., and Venkatesh, V. 2004. "Toward Preprototype User Acceptance Testing of New Information Systems: Implications for Software Project Management," IEEE Transactions on Engineering Management (51:1), pp. 31-46.
27. Deaux, K., and Kite, M. 1987. "Thinking about Gender," in Analyzing Gender: A Handbook of Social Science Research, B. B. Hess, and M. M. Ferree (eds.), Beverly Hills, CA: Sage Publications, pp. 92-117.
28. Deaux, K., and Lewis, L. L. 1984. "Structure of Gender Stereotypes: Interrelationships among Components and Gender Label," Journal of Personality and Social Psychology (46:5), pp. 991-1004.
29. Dodds, W. B., Monroe, K. B., and Grewal, D. 1991. "Effects of Price, Brand, and Store Information on Buyers," Journal of Marketing Research (28:3), pp. 307-319.
30. Farina, A. 1982. "The Stigma of Mental Disorders," in In the Eye of the Beholder: Contemporary Issues in Stereotyping, A. G. Miller (ed.), New York: Praeger, pp. 305-363.
31. Fazio, R. 1990. "Multiple Processes by Which Attitudes Guide Behavior: The Mode Model as an Integrative Framework," Advances in Experimental Social Psychology (23:1), pp. 75-109.
32. Gilligan, C. 1982. In a Different Voice: Psychological Theory and Women's Development, Cambridge, MA: Harvard University Press.
33. Gioia, D. A., and Petri, E. 1990. "Multiparadigm Perspectives on Theory Building," Academy of Management Review (15:4), pp. 584-602.
34. Goodhue, D. L. 2007. "Comment on Benbasat and Barki's 'Quo Vadis TAM' Article," Journal of the AIS (8:4), pp. 219-222.
35. Greenwood, W. T. 1974. "Future Management Theory: A 'Comparative' Evolution to a General Theory," Academy of Management Journal (17:3), pp. 503-513.
36. Gupta, B., Dasgupta, S., and Gupta, A. 2008. "Adoption of ICT in a Government Organization in a Developing Country: An Empirical Study," Journal of Strategic Information Systems (17:2), pp. 140-154.
37. Hall, D., and Mansfield, R. 1975. "Relationships of Age and Seniority with Career Variables of Engineers and Scientists," Journal of Applied Psychology (60:3), pp. 201-210.
38. Hasher, L., and Zacks, R. T. 1979. "Automatic and Effortful Processes in Memory," Journal of Experimental Psychology: General (108:3), pp. 356-388.
39. Henning, M., and Jardim, A. 1977. The Managerial Woman, Garden City, NY: Anchor Press.
40. Hirschman, E. C. 1980. "Innovativeness, Novelty Seeking, and Consumer Creativity," Journal of Consumer Research (7:3), pp. 283-295.
41. Hitt, L. M., and Chen, P. Y. 2005. "Bundling with Customer Self-Selection: A Simple Approach to Bundling Low-Marginal-Cost Goods," Management Science (51:10), pp. 1481-1493. (Pubitemid 41544990)
42. Holbrook, M. B., and Hirschman, E. C. 1982. "The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun," Journal of Consumer Research (9:2), pp. 132-140.
43. Hong, S. J., Thong J. Y. L., and Tam, K. Y. 2006. "Understanding Continued IT Usage Behavior: A Comparison of Three Models in the Context of Mobile Internet," Decision Support Systems (42:3), pp. 1819-1834. (Pubitemid 44648452)
44. Igbaria, M., Zinatelli, N., Cragg, P., and Cavaye, A. L. M. 1997. "Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model," MIS Quarterly (21:3), pp. 279-305.
45. Jaccard, J., Turrisi, R., and Wan, C. K. 1990. Interaction Effects in Multiple Regression, Newbury Park, CA: Sage Publications.
46. Jasperson, J., Carter, P. E., and Zmud, R. W. 2005. "A Comprehensive Conceptualization of the Post-Adoptive Behaviors Associated with IT-Enabled Work Systems," MIS Quarterly (29:3), pp. 525-557. (Pubitemid 46063140)
47. Jennings, J. M., and Jacoby, L. L. 1993. "Automatic Versus Intentional Uses of Memory: Aging, Attention, and Control," Psychology and Aging (8:2), pp. 283-293.
48. Johns, G. 2006. "The Essential Impact of Context on Organizational Behavior," Academy of Management Review (31:2), pp. 386-408. (Pubitemid 43681003)
49. Kim, H. W., Chan, H. C., and Gupta, S. 2007. "Value-Based Adoption of Mobile Internet: An Empirical Investigation," Decision Support Systems (43:1), pp. 111-126. (Pubitemid 46091707)
50. Kim, S. S., and Malhotra, N. K. 2005. "A Longitudinal Model of Continued IS Use: An Integrative View of Four Mechanisms Underlying Post-Adoption Phenomena," Management Science (51:5), pp. 741-755. (Pubitemid 40867141)
51. Kim, S. S., Malhotra, N. K., and Narasimhan, S. 2005. "Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison," Information Systems Research (16:4), pp. 418-432. (Pubitemid 43011650)
52. Krugman, H. E. 1966. "The Measurement of Advertising Involvement," Public Opinion Quarterly (30:4), pp. 583-596.
53. Lee, H., Cho, H. J., Xu, W., and Fairhurst, A. 2010. "The Influence of Consumer Traits and Demographics on Intention to Use Retail Self-Service Checkouts," Marketing Intelligence & Planning (28:1), pp. 46-58.
54. Liang, H., Saraf, N., Hu, Q., and Xue, Y. 2007. "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management," MIS Quarterly (31:1), pp. 59-87. (Pubitemid 46382518)
55. Limayem, M., and Hirt, S. G. 2003. "Force of Habit and Information Systems Usage: Theory and Initial Validation," Journal of the AIS (4:1), pp. 65-97.
56. Limayem, M., Hirt, S. G., and Cheung, C. M. K. 2007. "How Habit Limits the Predictive Power of Intentions: The Case of IS Continuance," MIS Quarterly (31:4), pp. 705-737. (Pubitemid 351153309)
57. Lindell, M. K., and Whitney, D. J. 2001. "Accounting for Common Method Variance in Cross-Sectional Research Designs," Journal of Applied Psychology (86:1), pp. 114-121. (Pubitemid 33404733)
58. Lustig, C., Konkel, A., and Jacoby, L. L. 2004. "Which Route to Recovery?," Psychological Science (15:11), pp. 729-735.
59. Lynott, P. P., and McCandless, N. J. 2000. "The Impact of Age vs. Life Experience on the Gender Role Attitudes of Women in Different Cohorts," Journal of Women and Aging (12:2), pp. 5-22.
60. Malhotra, N. K., Kim, S. S., and Patil, A. 2006. "Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research," Management Science (52:12), pp. 1865-1883. (Pubitemid 44927001)
61. Mehrmann, J. 2007. "The Rapid Pace of Evolution in Consumer Electronics," Ezine@rticles (http://ezinearticles.com/?The-Rapid-Pace-of- Evolution-in-Consumer-Electronics&id=424542).
62. Meyers-Levy, J., and Maheswaran, D. 1991. "Exploring Differences in Males' and Females' Processing Strategy," Journal of Consumer Research (18:1), pp. 63-70.
63. Meyers-Levy, J., and Tybout, A. 1989. "Schema Congruity as a Basis for Product Evaluation," Journal of Consumer Research (16:1), pp. 39-54.
64. Midgley, D. F., and Dowling, G. R. 1978. "Innovativeness: The Concept and its Measurement," Journal of Consumer Research (4:2), pp. 229-242.
65. Morris, M. G., Venkatesh, V., and Ackerman, P. L. 2005. "Gender and Age Differences in Employee Decisions about New Technology: An Extension to the Theory of Planned Behavior," IEEE Transactions on Engineering Management (52:1), pp. 69-84. (Pubitemid 40241902)
66. Murray, K. B., and Haubl, G. 2007. "Explaining Cognitive Lock-In: The Role of Skill-Based Habits of Use in Consumer Choice," Journal of Consumer Research (34:1), pp. 77-88.
67. Neufeld, D. J., Dong, L., and Higgins, C. 2007. "Charismatic Leadership and User Acceptance of Information Technology," European Journal of Information Systems (16:4), pp. 494-510.
68. Newell, A., and Rosenbloom, P. S. 1981. "Mechanisms of Skill Acquisition and the Power Law of Practice," in Cognitive Skills and Their Acquisition, J. R. Anderson (ed.), Hillsdale, NJ: Lawrence Erlbaum Associates, pp. 1-55.
69. Notani, A. S. 1998. "Moderators of Perceived Behavioral Control's Predictiveness in the Theory of Planned Behavior: A Meta-Analysis," Journal of Consumer Psychology (7:3), pp. 247-271. (Pubitemid 128682871)
70. Nysveen, H., Pedersen, P. E., and Thorbjornsen, H. 2005. "Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons," Journal of the Academy of Marketing Science (33:3), pp. 330-346. (Pubitemid 40977154)
71. OFTA (Office of the Telecommunications Authority) Hong Kong. 2010 "Key Telecommunication Statistics," http://www.ofta.gov.hk/en/ datastat/key-stat.html; accessed August 12, 2010).
72. Ouellette, J. A., and Wood, W. 1998. "Habit and Intention in Everyday Life: The Multiple Processes by Which Past Behavior Predicts Future Behavior," Psychological Bulletin (124:1), pp. 54-74.
73. Plude, D. J., and Hoyer, W. J. 1985. "Attention and Performance: Identifying and Localizing Age Deficits," in Aging and Human Performance, N. Charness (ed.), London: Wiley, pp. 47-99.
74. Posner, R. A. 1996. Aging and Old Age, Chicago: University of Chicago Press.
75. Richardson, H. A., Simmering, M. J., and Sturman, M. C. 2009. "A Tale of Three Perspectives: Examining Post Hoc Statistical Techniques for Detection and Correction of Common Method Variance," Organizational Research Methods (12:4), pp. 762-800.
76. Ronis, D. L., Yates, J. F., and Kirscht, J. P. 1989. "Attitudes, Decisions, and Habits as Determinants of Repeated Behavior," in Attitude Structure and Function, A. R. Pratkanis, S. J. Breckler, and A. G.Greenwald (eds.), Hillsdale, NJ: Lawrence Erlbaum Associates, pp. 213-240.
77. Rotter, G. S., and Portugal, S. M. 1969. "Group and Individual Effects in Problem Solving," Journal of Applied Psychology (53:4), pp. 338-341.
78. Saga, V. L., and Zmud, R. W. 1994. "The Nature and Determinants of IT Acceptance, Routinization, and Infusion," in Diffusion, Transfer and Implementation of Information Technology, L. Levine (ed.), Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, pp. 67-86.
79. Sharma, R., Yetton, P., and Crawford, J. 2009. "Estimating the Effect of Common Method Variance: The Method-Method Pair Technique with an Illustration from TAM Research," MIS Quarterly (33:3), pp. 473-490.
80. Slama, M. E., and Tashchian, A. 1985. "Selected Socioeconomic and Demographic Characteristics Associated with Purchasing Involvement," Journal of Marketing (49:1), pp. 72-82.
81. Straub, D. W., and Burton-Jones, A. 2007. "Veni, Vidi, Vici: Breaking the TAM Logjam," Journal of the AIS (8:4), pp. 223-229.
82. Stofega, W., and Llamas, R. T. 2009. "Worldwide Mobile Phone 2009-2013 Forecast Update," IDC Document Number 217209, IDC, Framingham, MA.
83. Sun Y., Bhattacherjee, A., and Ma, Q. 2009. "Extending Technology Usage to Work Settings: The Role of Perceived Work Compatibility in ERP Implementation," Information & Management (46:4), pp. 351-356.
84. Thong J. Y. L. 1999. "An Integrated Model of Information Systems Adoption in Small Businesses," Journal of Management Information Systems (15:4), pp. 187-214. (Pubitemid 32716610)
85. Thong J. Y. L., Hong, S. J., and Tam, K. Y. 2006. "The Effects of Post-Adoption Beliefs on the Expectation-Confirmation Model for Information Technology Continuance," International Journal of Human-Computer Studies (64:9), pp. 799-810. (Pubitemid 43977890)
86. Vallerand, R. J. 1997. "Toward a Hierarchical Model of Intrinsic and Extrinsic Motivation," in Advances in Experimental Social Psychology, M. Zanna (ed.), New York: Academic Press, pp. 271-360.
87. van der Heijden, H. 2004. "User Acceptance of Hedonic Information Systems," MIS Quarterly (28:4), pp. 695-704.
88. Venkatesh, V., and Davis, F. D. 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science (46:2), pp. 186-204. (Pubitemid 30594361)
89. Venkatesh, V., and Morris, M. G. 2000. "Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior," MIS Quarterly (24:1), pp. 115-139.
90. Venkatesh, V., Davis, F. D., and Morris, M. G. 2007. "Dead or Alive? The Development, Trajectory and Future of Technology Adoption Research," Journal of the AIS (8:4), pp. 268-286.
91. Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. 2003. "User Acceptance of Information Technology: Toward a Unified View," MIS Quarterly (27:3), pp. 425-478.
92. Verplanken, B., Aarts, H., van Knippenberg, A., and Moonen, A. 1998. "Habit Versus Planned Behaviour: A Field Experiment," British Journal of Social Psychology (37:2), pp. 111-128. (Pubitemid 128453671)
93. Verplanken, B., and Wood, W. 2006. "Interventions to Break and Create Consumer Habits," Journal of Public Policy & Marketing (25:1), pp. 90-103. (Pubitemid 43935647)
94. Xu, X., Ma, W. W., and See-To, E. W. 2010. "Will Mobile Video Become the Killer Application for 3G Mobile Internet? A Model of Media Convergence Acceptance," Information Systems Frontiers (12:3), pp. 311-322.
95. Yi, M. Y., Jackson, J. D., Park, J. S., and Probst, J. C. 2006. "Understanding Information Technology Acceptance by Individual Professionals: Toward an Integrative View," Information & Management (43:3), pp. 350-363. (Pubitemid 43333006)
96. Zeithaml, V. A. 1988. "Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence," Journal of Marketing (52:3), pp. 2-22.