Explaining and predicting users' continuance intention toward e-learning: An extension of the expectation-confirmation model

Computers and Education

Volumn 54, Issue 2, 2010, Pages 506-516

  Lee, Ming Chi ^a  

^a NATIONAL PINGTUNG UNIVERSITY   (Taiwan)

Author keywords

E learning; Expectation confirmation model (ECM); Technology acceptance model (TAM); Theory of planned behavior (TPB)

Indexed keywords

BEHAVIOR CONTROL; CONTINUING EDUCATION; FLOW THEORIES; PERCEIVED USEFULNESS; SUBJECTIVE NORM; TECHNOLOGY ACCEPTANCE MODEL; THEORETICAL MODELS; THEORY OF PLANNED BEHAVIOR; THEORY OF PLANNED BEHAVIOR (TPB); WEB BASED LEARNING;

E-LEARNING; ELECTRIC DISCHARGE MACHINING; MULTIMEDIA SYSTEMS;

EDUCATION;

EID: 71549137163     PISSN: 03601315     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.compedu.2009.09.002     Document Type: Article

References (51)

1. Ajzen I. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50 (1991) 179-211
2. Ajzen I., and Fishbein M. Understanding attitudes and predicting social behavior (1980), Prentice-Hall, Englewood Cliffs, NJ
3. Anderson J.C., and Gerbing D.W. Structural equation modelling in practice. A review and recommended two-step approach. Psychological Bulletin 103 3 (1988) 411-423
4. Bagozzi R.P., Yi Y., et al. Assessing construct validity in organizational research. Administrative Science Quarterly 36 3 (1991) 421-430
5. Bearden W.O., and Teel J.E. Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research 20 1 (1983) 21-28
6. Bhattacherjee A. Acceptance of internet applications services: The case of electronic brokerages. IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans 30 4 (2000) 411-420
7. Bhattacherjee A. An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems 32 2 (2001) 201-214
8. Bhattacherjee A. Understanding information systems continuance. An expectation-confirmation model. MIS Quarterly 25 3 (2001) 351-370
9. Brown I. Individual and technological factors affecting perceived ease of use of web-based learning technologies in a developing countries. Electronic Journal of Information Systems in Developing Countries 9 5 (2002) 1-15
10. Chiu C.-M., Sun S.-Y., et al. An empirical analysis of the antecedents of web-based learning continuance. Computers & Education 49 4 (2007) 1224-1245
11. Csikszentmihalyi M. Beyond boredom and anxiety (1977), Jossey-Bass, San Francisco
12. Csikszentmihalyi M. Finding flow: The psychology of engagement with everyday life (1997), Basic Books, New York
13. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13 3 (1989) 319-340
14. Davis F.D., Bagozzi R.P., et al. User acceptance of computer technology: A comparison of two theoretical models. Management Science 35 8 (1989) 982-1003
15. Davis F.D., Bagozzi R.P., et al. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology 22 14 (1992) 1111-1132
16. Deci E.L., and Ryan R.M. Intrinsic motivation and self-determination in human behavior (1985), Plenum Press, New York
17. In: Fishbein M., and Ajzen I. (Eds). Belief, attitude, intention, and behavior: An introduction to theory and research (1975), Addison-Wesley, MA
18. DeLone W.H., and McLean E.R. Information systems success. The quest for the dependent variable. Information Systems Research 3 1 (1992) 60-95
19. Fornell C., and Larcker D.F. Evaluating structural equation models with unobservable variables and measurement error. JMR, Journal of Marketing Research 18 1 (1981) 39-47
20. Gefen D., and Straub D.W. Gender differences in the perception and use of email: An extension to the technology acceptance model. MIS Quarterly 21 4 (1997) 389-400
21. Ghani, J. A., Supnick, R., et al. (1991). The experience of flow in computer-mediated and in face-to-face group. In J. I. DeGross, I. Benbasat, DeSanctis, Beath (Eds.) Proceedings of the twelfth international conference on information systems, December, New York.
22. Hagel J., and Armstrong G.A. Net again: Expanding markets through virtual communities (1997), Harvard Business School Press, Boston, MA
23. Hoffman D., and Novak T. Marketing in hypermedia computer mediated environments: Conceptual foundations. Journal of Marketing 60 1 (1996) 50-68
24. Holsapple C.W. Defining, assessing, and promoting e-learning success: An information systems perspective. Decision Sciences Journal of Innovative Education 4 1 (2006) 67-85
25. Hong S., Thong J.Y.L., et al. Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet. Decision Support Systems 42 3 (2006) 1819-1834
26. Hsu M.H., Yen C.H., et al. A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior. International Journal Human-Computer Studies 64 (2006) 889-904
27. Huang M.H. Designing website attributes to induce experiential encounters. Computers in Human Behavior 19 4 (2003) 425-442
28. Ifinedo P. Acceptance and continuance intention of web-based learning technologies (WLT) use among university students in a Baltic country. Electronic Journal of Information Systems in Developing Countries 23 6 (2006) 1-20
29. Koufaris M. Applying the technology acceptance model and flow theory to online consumer behavior. Information Systems Research 13 2 (2002) 205-223
30. Lee M.K.O., Christy M.K., et al. Acceptance of internet-based learning medium: The role of extrinsic and intrinsic motivation. Information & Management 42 2 (2005) 1095-1104
31. Li D., and Browne G.J. The role of need for cognition and mood in online flow experience. Journal of Computer Information Systems 46 1 (2006) 11-17
32. Liao S. The adoption of virtual banking: An empirical study. International Journal of Information Management 19 1 (1999) 63-74
33. Liao C., Chen J.-L., et al. Theory of planned behavior (TPB) and customer satisfaction in the continued use of e-service. An integrated model. Computers in Human Behavior 23 6 (2007) 2804-2822
34. Lin H.F. Measuring online learning systems success: Applying the updated DeLone and McLean model. Cyber Psychology & Behavior 10 6 (2007) 817-820
35. Lin C.S., Wu S., et al. Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42 5 (2005) 683-693
36. Lu Y., Zhou T., et al. Exploring Chinese users' acceptance of instant messaging using the theory of planned behavior, the technology acceptance model, and the flow theory. Computers in Human Behavior 25 1 (2009) 29-39
37. Moon J.W., and Kim Y.G. Extending the TAM for a world-wide-web context. Information & Management 38 2 (2001) 217-230
38. Oliver R.L. Cognitive, affective, and attribute bases of the satisfaction response. The Journal of Consumer Research 20 3 (1993) 418-430
39. Oliver R.L., and DeSarbo W.S. Response determinants in satisfaction judgments. The Journal of Consumer Research 16 4 (1988) 495-507
40. Podsakoff P.M., MacKenzie S.B., et al. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 88 5 (2003) 879-903
41. Roca J.C., Chiu C.-M., et al. Understanding e-learning continuance intention: An extension of the technology acceptance model. Human-Computer Studies 64 6 (2006) 683-696
42. Szymanski D.M., and Henard D.H. Customer satisfaction: A meta-analysis of the empirical evidence. Journal of the Academy of Marketing Science 29 1 (2001) 16-35
43. Taylor S., and Todd P.A. Assessing IT usage: The role of prior experience. MIS Quarterly 19 4 (1995) 561-570
44. Taylor S., and Todd P.A. Understanding information technology usage: A test of competing models. Information Systems Research 6 2 (1995) 144-176
45. Teo T.S.H., Lim V.K.G., et al. Intrinsic and extrinsic motivation in internet usage. OMEGA International Journal of Management Science 27 1 (1999) 25-37
46. Venkatesh V. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information Systems Research 11 4 (2000) 342-365
47. Venkatesh V., and Davis F.D. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science 46 2 (2000) 186-204
48. Venkatesh V., Morris M.G., et al. User acceptance of information technology: Toward a unified view. MIS Quarterly 27 3 (2003) 425-478
49. In: Woszczynski A.B., and Whitman M.E. (Eds). The problem of common method variance in IS research, the handbook of information systems research (2004), Idea Group Inc, Hershey, PA 66-77
50. Wang Y.S., Wang H.Y., et al. Measuring e-learning systems success in an organizational context: Scale development and validation. Computers in Human Behavior 23 4 (2007) 1792-1808
51. Wu I.L., and Chen J.L. An extension of Trust and TAM model with TPB in the initial adoption of online tax: An empirical study. International Journal of Human-Computer Studies 62 6 (2005) 784-808