Information systems continuance intention of web-based applications customers: The case of online banking

Information and Management

Volumn 45, Issue 7, 2008, Pages 419-428

  Vatanasombut, Banphot ^a   Igbaria, Magid ^b   Stylianou, Antonis C ^c   Rodgers, Waymond ^d  

^a Virtualab Inc   (United States)

^b CLAREMONT GRADUATE UNIVERSITY   (United States)

^c UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

^d UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Commitment; Commitment Trust theory; End user relationship; Relationship marketing; Retention; Trust; Web based application

Indexed keywords

ELECTRONIC COMMERCE; MARKETING; ONLINE SYSTEMS; SALES; WEB SERVICES; WORLD WIDE WEB;

COMMITMENT; COMMITMENT-TRUST THEORY; E-COMMERCE CONTEXT; END-USER RELATIONSHIP; INFORMATION SYSTEMS CONTINUANCE; IS CONTINUANCE; MARKETING RESEARCH; ON-LINE BANKING; PRODUCTS AND SERVICES; RELATIONSHIP MARKETING; RETENTION; SEARCH COSTS; TECHNOLOGY ACCEPTANCE; TRUST; WEB-BASED APPLICATION; WEB-BASED APPLICATIONS;

CUSTOMER SATISFACTION;

EID: 52149122949     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2008.03.005     Document Type: Article

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