The influence of a hotel firm's quality of service and image and its effect on tourism customer loyalty

International Journal of Hospitality and Tourism Administration

Volumn 12, Issue 1, 2011, Pages 21-42

  Kandampully, Jay ^a   Juwaheer, Thanika Devi ^b   Hu, Hsin Hui ^c  

^a OHIO STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MAURITIUS   (Mauritius)

^c MING CHUAN UNIVERSITY   (Taiwan)

Author keywords

Corporate image; Hotel; Service quality; Tourism; Tourism customer loyalty

Indexed keywords

EID: 79251575630     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1080/15256480.2011.540976     Document Type: Article

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