The impact of satisfaction and image on loyalty: The case of Alpine ski resorts

Managing Service Quality

Volumn 18, Issue 2, 2008, Pages 163-178

  Faullant, Rita ^a   Matzler, Kurt ^a   Füller, Johann ^a  

^a UNIVERSITY OF INNSBRUCK   (Austria)

Author keywords

Customer loyalty; Customer satisfaction; Individual behaviour; Product image; Tourism

Indexed keywords

EID: 40949106864     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810859210     Document Type: Article

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