On structural equation modelling for customer satisfaction measurement

Total Quality Management

Volumn 11, Issue 4-6, 2000, Pages 820-825

  Hackl, Peter ^a   Westlund, Anders H ^b  

^a VIENNA UNIVERSITY OF ECONOMICS AND BUSINESS   (Austria)

^b STOCKHOLM SCHOOL OF ECONOMICS   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0442310556     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120050008264     Document Type: Article

References (14)

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