Service Quality in the Knowledge Age: Huge Opportunities for the TWENTY-FIRST Century

Measuring Business Excellence

Volumn 4, Issue 4, 2000, Pages 31-36

  Harris, M ^a   Harrington, H J ^a  

^a NONE

Author keywords

Business excellence; Internet; Performance measurement; Process management; Service quality

Indexed keywords

EID: 84992963231     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040010362562     Document Type: Article

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