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Volumn 12, Issue 7, 2001, Pages 890-897

Customer satisfaction: Some results for European Retailing

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EID: 0442327859     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120120096016     Document Type: Article
Times cited : (22)

References (12)
  • 1
    • 0041942972 scopus 로고    scopus 로고
    • Foundations of the American Customer Satisfaction Index
    • ANDERSON, E.W. & FORNELL, C. (2000) Foundations of the American Customer Satisfaction Index, Total Quality Management, 11, pp. S869-S882.
    • (2000) Total Quality Management , vol.11
    • Anderson, E.W.1    Fornell, C.2
  • 2
    • 85036325219 scopus 로고    scopus 로고
    • On the relationship between store image, store satisfaction and store loyalty
    • BLOEMER, J. & DE RUYTER, K. (1997) On the relationship between store image, store satisfaction and store loyalty, European Journal of Marketing, 32, pp. 499-513.
    • (1997) European Journal of Marketing , vol.32 , pp. 499-513
    • Bloemer, J.1    De Ruyter, K.2
  • 4
    • 0039064563 scopus 로고    scopus 로고
    • The new appeal of private labels
    • DUNNE, D. & NARASIMHAN, C. (1999) The new appeal of private labels, Harvard Business Review, May/June, pp. 41-52.
    • (1999) Harvard Business Review , vol.MAY-JUNE , pp. 41-52
    • Dunne, D.1    Narasimhan, C.2
  • 6
    • 0002469577 scopus 로고
    • A national customer satisfaction barometer: The Swedish experience
    • FORNELL, C. (1992) A national customer satisfaction barometer: the Swedish experience, Journal of Marketing, 56, pp. 6-21.
    • (1992) Journal of Marketing , vol.56 , pp. 6-21
    • Fornell, C.1
  • 7
    • 0002547758 scopus 로고
    • Partial least squares
    • RP. BAGOZZI (Ed.) (Cambridge, MA, Blackwell)
    • FORNELL, C. & CHA, J. (1994) Partial least squares. In: RP. BAGOZZI (Ed.) Advanced Methods of Marketing Research (Cambridge, MA, Blackwell), pp. 52-78.
    • (1994) Advanced Methods of Marketing Research , pp. 52-78
    • Fornell, C.1    Cha, J.2
  • 10
    • 0442326155 scopus 로고    scopus 로고
    • The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark
    • MARTENSEN, A., GRØNHOLDT, L. & KRISTENSEN, K. (2000) The drivers of customer satisfaction and loyalty: cross-industry findings from Denmark, Total Quality Management, 11, S544-S553.
    • (2000) Total Quality Management , vol.11
    • Martensen, A.1    Grønholdt, L.2    Kristensen, K.3
  • 12
    • 51249176073 scopus 로고
    • A path analytic model of store loyalty involving self-concept, store image, geographic loyalty and socioeconomic status
    • SIRGY, M.J. & SAMLI, A.C. (1985) A path analytic model of store loyalty involving self-concept, store image, geographic loyalty and socioeconomic status, Journal of the Academy of Marketing Science, 13, pp. 265-291.
    • (1985) Journal of the Academy of Marketing Science , vol.13 , pp. 265-291
    • Sirgy, M.J.1    Samli, A.C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.