The impact of customers' perception of varying degrees of customer service on commitment and perceived relative attractiveness

Managing Service Quality: An International Journal

Volumn 18, Issue 4, 2008, Pages 309-328

  Andreassen, Tor W ^a   Olsen, Line L ^a  

^a BI NORWEGIAN BUSINESS SCHOOL   (Norway)

Author keywords

Banking; Consumer behaviour; Customer relations; Customer services quality; Norway

Indexed keywords

EID: 48549091094     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520810885581     Document Type: Article

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