-
1
-
-
77953669153
-
Cuáles son, cuánto venden y quién manda en las 5.000 mayores empresas
-
Actualidad Económica, October
-
Actualidad Económica. (2004, October). Cuáles son, cuánto venden y quién manda en las 5.000 mayores empresas. Actualidad Económica (2419), 250pp.
-
(2004)
Actualidad Económica
, Issue.2419
, pp. 250
-
-
-
2
-
-
0030548814
-
Development and validation of TQM implemen-tation constructs
-
Ahire, S.L., Golhar, D.Y., & Waller, M.A. (1996). Development and validation of TQM implemen-tation constructs. Decision Sciences, 27, 23-56.
-
(1996)
Decision Sciences
, vol.27
, pp. 23-56
-
-
Ahire, S.L.1
Golhar, D.Y.2
Waller, M.A.3
-
3
-
-
0036303096
-
Understanding the difficulties of implementing quality management in Yemen
-
Al-Zamany, Y., Hoddell, S., & Savage, B. (2002). Understanding the difficulties of implementing quality management in Yemen. The TQM Magazine, 14, 240-248.
-
(2002)
The TQM Magazine
, vol.14
, pp. 240-248
-
-
Al-Zamany, Y.1
Hoddell, S.2
Savage, B.3
-
4
-
-
84990614470
-
A path analytic model of a theory of quality management underlying the Deming management method: Preliminary empirical findings
-
Anderson, J.C., Rungtusanatham, M., Schroeder, R.G., & Devaraj, S. (1995). A path analytic model of a theory of quality management underlying the Deming management method: Preliminary empirical findings. Decision Sciences, 26, 637-658.
-
(1995)
Decision Sciences
, vol.26
, pp. 637-658
-
-
Anderson, J.C.1
Rungtusanatham, M.2
Schroeder, R.G.3
Devaraj, S.4
-
5
-
-
0002122302
-
Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage?
-
Anderson, S.W., Daly, J.D., & Johnson, M.F. (1999). Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage? Production and Operations Management, 8, 28-43.
-
(1999)
Production and Operations Management
, vol.8
, pp. 28-43
-
-
Anderson, S.W.1
Daly, J.D.2
Johnson, M.F.3
-
7
-
-
66149177658
-
Customer satisfaction measurement and analy-sis using Six Sigma
-
Behara, R.S., Fontenot, G.F., & Gresham, A. (1995). Customer satisfaction measurement and analy-sis using Six Sigma. International Journal of Quality & Reliability Management, 12(3), 9-18.
-
(1995)
International Journal of Quality & Reliability Management
, vol.12
, Issue.3
, pp. 9-18
-
-
Behara, R.S.1
Fontenot, G.F.2
Gresham, A.3
-
8
-
-
0036660407
-
The reaction of the Portuguese stock market to ISO 9000 certification
-
Beirao, G., & Cabral, S. (2002). The reaction of the Portuguese stock market to ISO 9000 certification. Total Quality Management, 13, 465-475.
-
(2002)
Total Quality Management
, vol.13
, pp. 465-475
-
-
Beirao, G.1
Cabral, S.2
-
9
-
-
84986145330
-
The implications of the changes to ISO 9000 for organisational excellence
-
Bendell, D. (2000). The implications of the changes to ISO 9000 for organisational excellence. Measuring Business Excellence, 4(3), 11-14.
-
(2000)
Measuring Business Excellence
, vol.4
, Issue.3
, pp. 11-14
-
-
Bendell, D.1
-
10
-
-
0040834517
-
Identificationof the critical factors of TQM
-
Black, S., & Porter, L. (1996). Identificationof the critical factors of TQM. Decision Sciences, 27, 1-21.
-
(1996)
Decision Sciences
, vol.27
, pp. 1-21
-
-
Black, S.1
Porter, L.2
-
11
-
-
84986160669
-
How can ISO 9000:2000 help companies achieve excellence?
-
Boulter, L., & Bendell, T. (2002). How can ISO 9000:2000 help companies achieve excellence? Measuring Business Excellence, 6(2), 37-41.
-
(2002)
Measuring Business Excellence
, vol.6
, Issue.2
, pp. 37-41
-
-
Boulter, L.1
Bendell, T.2
-
13
-
-
0000706508
-
Smaller enterprises' experience with ISO 9000
-
Brown, A., Wiel, T., & Loughton, K. (1998). Smaller enterprises' experience with ISO 9000. International Journal of Quality & Reliability Management, 15, 273-285.
-
(1998)
International Journal of Quality & Reliability Management
, vol.15
, pp. 273-285
-
-
Brown, A.1
Wiel, T.2
Loughton, K.3
-
15
-
-
29144497161
-
Factors influencing Turkish textile companies' satisfaction with ISO 9000
-
Calisir, F., Kulak, O., & Dogan, I. (2005). Factors influencing Turkish textile companies' satisfaction with ISO 9000. Total Quality Management & Business Excellence, 16, 1193-1204.
-
(2005)
Total Quality Management & Business Excellence
, vol.16
, pp. 1193-1204
-
-
Calisir, F.1
Kulak, O.2
Dogan, I.3
-
16
-
-
27344457913
-
Relationships between the EFQM model criteria: A study in Spanish universities
-
Calvo-Mora, A., Leal, A., & Roldán, J.L. (2005). Relationships between the EFQM model criteria: A study in Spanish universities. Total Quality Management & Business Excellence, 16, 741-770.
-
(2005)
Total Quality Management & Business Excellence
, vol.16
, pp. 741-770
-
-
Calvo-Mora, A.1
Leal, A.2
Roldán, J.L.3
-
17
-
-
21244477054
-
How improving quality improves supply chain management: Empirical study
-
Casadesus, M., & De Castro, R. (2005). How improving quality improves supply chain management: Empirical study. The TQM Magazine, 17, 345-357.
-
(2005)
The TQM Magazine
, vol.17
, pp. 345-357
-
-
Casadesus, M.1
de Castro, R.2
-
18
-
-
0034147437
-
Theorizing TQM: An Austrian and evolutionary economics interpretation
-
Chiles, T.H., & Choi, T.Y. (2000). Theorizing TQM: An Austrian and evolutionary economics interpretation. Journal of Management Studies, 37, 185-212.
-
(2000)
Journal of Management Studies
, vol.37
, pp. 185-212
-
-
Chiles, T.H.1
Choi, T.Y.2
-
19
-
-
0001878819
-
A paradigm for developing better measures of marketing constructs
-
Churchill, G.A. Jr. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16, 64-73.
-
(1979)
Journal of Marketing Research
, vol.16
, pp. 64-73
-
-
Churchill Jr., G.A.1
-
20
-
-
0037235259
-
Where next for ISO 9000 companies?
-
Coleman, S., & Douglas, A. (2003). Where next for ISO 9000 companies? The TQM Magazine, 15, 88-92.
-
(2003)
The TQM Magazine
, vol.15
, pp. 88-92
-
-
Coleman, S.1
Douglas, A.2
-
21
-
-
22644451823
-
Vision 2000: Positioning the new ISO 9000 standards with respect to total quality management models
-
Conti, T. (1999). Vision 2000: Positioning the new ISO 9000 standards with respect to total quality management models. Total Quality Management, 10, 454-464.
-
(1999)
Total Quality Management
, vol.10
, pp. 454-464
-
-
Conti, T.1
-
22
-
-
25144435493
-
The financial impact of ISO 9000 certification in the United States: An empirical analysis
-
Corbett, C., Montes-Sancho, M., & Kirsch, D. (2005). The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management Science, 51, 1046-1059.
-
(2005)
Management Science
, vol.51
, pp. 1046-1059
-
-
Corbett, C.1
Montes-Sancho, M.2
Kirsch, D.3
-
23
-
-
4644345924
-
ISO 9000: The past, the present and the future. A case study in the Spanish industry
-
Montreal, Canada: National Quality Institute
-
Costa, M., & Martínez-Lorente, A. (2003). ISO 9000: The past, the present and the future. A case study in the Spanish industry: In Proceedings of the 8th International Conference on ISO 9000 and TQM. Montreal, Canada: National Quality Institute.
-
(2003)
Proceedings of The 8th International Conference On ISO 9000 and TQM
-
-
Costa, M.1
Martínez-Lorente, A.2
-
24
-
-
0004250668
-
-
3rd ed. Oxford: Blackwell Business
-
Dale, B.G. (1999). Managing quality (3rd ed.). Oxford: Blackwell Business.
-
(1999)
Managing Quality
-
-
Dale, B.G.1
-
25
-
-
0031383785
-
Total quality management adoption: Revising the levels
-
Dale, B.G., & Lascelles, D.M. (1997). Total quality management adoption: Revising the levels. The TQM Magazine, 9, 418-428.
-
(1997)
The TQM Magazine
, vol.9
, pp. 418-428
-
-
Dale, B.G.1
Lascelles, D.M.2
-
26
-
-
0041728793
-
Using the Six-Sigma metric to measure and improve the performance of a supply chain
-
Dasgupta, T. (2003). Using the Six-Sigma metric to measure and improve the performance of a supply chain. Total Quality Management, 14, 355-366.
-
(2003)
Total Quality Management
, vol.14
, pp. 355-366
-
-
Dasgupta, T.1
-
28
-
-
0010612318
-
Management theory and total quality: Improving research and practice through theory development
-
Dean, J.W., Jr., & Bowen, D.E. (1994). Management theory and total quality: Improving research and practice through theory development. Academy of Management Review, 19, 392-418.
-
(1994)
Academy of Management Review
, vol.19
, pp. 392-418
-
-
Dean Jr., J.W.1
Bowen, D.E.2
-
30
-
-
0035529298
-
Total quality management implementation and competitive advantage: The role of structural control and exploration
-
Douglas, T.J., & Judge, W.Q. Jr. (2001). Total quality management implementation and competitive advantage: The role of structural control and exploration. Academy of Management Journal, 44, 158-169.
-
(2001)
Academy of Management Journal
, vol.44
, pp. 158-169
-
-
Douglas, T.J.1
Judge Jr., W.Q.2
-
31
-
-
0000448643
-
An examination of quality management in Japan: Implications for manage-ment in the United States
-
Ebrahimpour, M. (1985). An examination of quality management in Japan: Implications for manage-ment in the United States. Journal of Operations Management, 5, 419-431.
-
(1985)
Journal of Operations Management
, vol.5
, pp. 419-431
-
-
Ebrahimpour, M.1
-
35
-
-
0043071622
-
The criterion weights of the EFQM excellence model
-
Eskildsen, J.K., Kristensen, K., & Juhl, H.J. (2001). The criterion weights of the EFQM excellence model. International Journal of Quality & Reliability Management, 18, 783-795.
-
(2001)
International Journal of Quality & Reliability Management
, vol.18
, pp. 783-795
-
-
Eskildsen, J.K.1
Kristensen, K.2
Juhl, H.J.3
-
36
-
-
84986145197
-
The dead hand of the past: The implementation of new quality standards in a business support organization
-
Fallon, G., Brown, R., & Allen, J. (2003). The dead hand of the past: The implementation of new quality standards in a business support organization. Measuring Business Excellence, 7(1), 63-71.
-
(2003)
Measuring Business Excellence
, vol.7
, Issue.1
, pp. 63-71
-
-
Fallon, G.1
Brown, R.2
Allen, J.3
-
38
-
-
21844504189
-
Relationship between JIT and total quality management: Practices and performance
-
Flynn, B.B., Sakakibara, S., & Schroeder, R.G. (1995). Relationship between JIT and total quality management: Practices and performance. Academy of Management Journal, 38, 1325-1360.
-
(1995)
Academy of Management Journal
, vol.38
, pp. 1325-1360
-
-
Flynn, B.B.1
Sakakibara, S.2
Schroeder, R.G.3
-
39
-
-
0028401194
-
A framework for quality management research and an associated measurement instrument
-
Flynn, B.B., Schroeder, R.G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations Management, 11, 339-366.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
40
-
-
33645461403
-
Total quality management, strategic orien-tation and organizational performance: The case of Spanish companies
-
Fuentes, F.M., Llorens, M.F.J., & Molina, F.L.M. (2006). Total quality management, strategic orien-tation and organizational performance: The case of Spanish companies. Total Quality Management & Business Excellence, 17, 303-323.
-
(2006)
Total Quality Management & Business Excellence
, vol.17
, pp. 303-323
-
-
Fuentes, F.M.1
Llorens, M.F.J.2
Molina, F.L.M.3
-
41
-
-
77953677735
-
Total quality man-agement in firms: Evidence from Spain
-
García Bernal, J., Gargalo Castel, A., Pastor Agustín, G., & Ramírez, M. (2004). Total quality man-agement in firms: Evidence from Spain. Quality Management Journal, 11(3), 20-34.
-
(2004)
Quality Management Journal
, vol.11
, Issue.3
, pp. 20-34
-
-
García bernal, J.1
Gargalo Castel, A.2
Pastor Agustín, G.3
Ramírez, M.4
-
43
-
-
0002680389
-
Quality value-chain: A meta-synthesis of frontiers of quality movement
-
Gehani, R.R. (1993). Quality value-chain: A meta-synthesis of frontiers of quality movement. Academy of Management Executive, 7(2), 29-42.
-
(1993)
Academy of Management Executive
, vol.7
, Issue.2
, pp. 29-42
-
-
Gehani, R.R.1
-
44
-
-
84986160637
-
Implementing the EFQM excellence model in a local authority
-
George, C., Cooper, F., & Douglas, A. (2003). Implementing the EFQM excellence model in a local authority. Managerial Auditing Journal, 18, 122-127.
-
(2003)
Managerial Auditing Journal
, vol.18
, pp. 122-127
-
-
George, C.1
Cooper, F.2
Douglas, A.3
-
45
-
-
0141575413
-
Impact of Six Sigma implementation on stock price performance
-
Goh, T.N., Low, P.C., Tsui, K.L., & Xie, M. (2003). Impact of Six Sigma implementation on stock price performance. Total Quality Management & Business Excellence, 14, 753-763.
-
(2003)
Total Quality Management & Business Excellence
, vol.14
, pp. 753-763
-
-
Goh, T.N.1
Low, P.C.2
Tsui, K.L.3
Xie, M.4
-
49
-
-
0345851249
-
Total quality management: Empirical, conceptual, and practical issues
-
Hackman, J.R., & Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40, 309-342.
-
(1995)
Administrative Science Quarterly
, vol.40
, pp. 309-342
-
-
Hackman, J.R.1
Wageman, R.2
-
50
-
-
4243187477
-
-
(trans. E. Prentice & D. Cano, 5th ed.). Madrid: Prentice Hall
-
Hair, J.F., Anderson, R.E., Tatham, R.L., & Black, W.C. (2004). Análisis multivariante (trans. E. Prentice & D. Cano, 5th ed.). Madrid: Prentice Hall.
-
(2004)
Análisis Multivariante
-
-
Hair, J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
51
-
-
0003233539
-
Quality driven change and its effects on financial performance
-
Handfield, R.B., Ghosh, S., & Fawcett, S. (1998). Quality driven change and its effects on financial performance. Quality Management Journal, 5(3), 13-30.
-
(1998)
Quality Management Journal
, vol.5
, Issue.3
, pp. 13-30
-
-
Handfield, R.B.1
Ghosh, S.2
Fawcett, S.3
-
53
-
-
0033486248
-
An empirical analysis of effective TQM implementation in the Hong Kong electronics manufacturing industry
-
Ho, D.C., Duffy, V.G., & Shih, H.M. (1999). An empirical analysis of effective TQM implementation in the Hong Kong electronics manufacturing industry. Human Factors and Ergonomics in Manufacturing, 9, 1-25.
-
(1999)
Human Factors and Ergonomics In Manufacturing
, vol.9
, pp. 1-25
-
-
Ho, D.C.1
Duffy, V.G.2
Shih, H.M.3
-
54
-
-
26944434739
-
Managing change: A barrier to TQM implementation in service industries
-
Huq, Z. (2005). Managing change: A barrier to TQM implementation in service industries. Managing Service Quality, 15, 452-469.
-
(2005)
Managing Service Quality
, vol.15
, pp. 452-469
-
-
Huq, Z.1
-
56
-
-
21844485199
-
Application of the ISO 9000 standards of quality management in professional services: An information sector case
-
Johansen, C.G. (1995). Application of the ISO 9000 standards of quality management in professional services: An information sector case. Total Quality Management, 6, 231-242.
-
(1995)
Total Quality Management
, vol.6
, pp. 231-242
-
-
Johansen, C.G.1
-
57
-
-
0038818931
-
The relationship between total quality management practices and their effects on firm performance
-
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21, 405-435.
-
(2003)
Journal of Operations Management
, vol.21
, pp. 405-435
-
-
Kaynak, H.1
-
58
-
-
0442294901
-
Development of an expert system for implementation of ISO 9000 quality systems
-
Khan, M.K., & Hafiz, N. (1999). Development of an expert system for implementation of ISO 9000 quality systems. Total Quality Management, 10, 47-59.
-
(1999)
Total Quality Management
, vol.10
, pp. 47-59
-
-
Khan, M.K.1
Hafiz, N.2
-
59
-
-
77953661354
-
The excellence index as a benchmarking tool
-
(Eds), Estes Park, Colorado, USA
-
Kristensen, K., Juhl, H.J., & Eskildsen, J.K. (2000). The excellence index as a benchmarking tool (Eds). In MAAOE Conference Proceedings, Estes Park, Colorado, USA.
-
(2000)
MAAOE Conference Proceedings
-
-
Kristensen, K.1
Juhl, H.J.2
Eskildsen, J.K.3
-
61
-
-
0032325951
-
Developing co-operative buyer-supplier relation-ships: A case study of Toyota
-
Langfield-Smith, K., & Greenwood, M.R. (1998). Developing co-operative buyer-supplier relation-ships: A case study of Toyota. Journal of Management Studies, 35, 331-353.
-
(1998)
Journal of Management Studies
, vol.35
, pp. 331-353
-
-
Langfield-Smith, K.1
Greenwood, M.R.2
-
62
-
-
33645592948
-
At Raytheon Six Sigma works, too, to improve HR management processes
-
Lanyon, S. (2003). At Raytheon Six Sigma works, too, to improve HR management processes. Journal of Organizational Excellence, 22(4), 29-42.
-
(2003)
Journal of Organizational Excellence
, vol.22
, Issue.4
, pp. 29-42
-
-
Lanyon, S.1
-
63
-
-
38249020959
-
Quality management: The chief executive's perception and role
-
Lascelles, D., & Barrie, D. (1990). Quality management: The chief executive's perception and role. European Management Journal, 8, 67-75.
-
(1990)
European Management Journal
, vol.8
, pp. 67-75
-
-
Lascelles, D.1
Barrie, D.2
-
64
-
-
33748576545
-
Six Sigma management activities and their influence on corporate competitiveness
-
Lee, K., & Choi, B. (2006). Six Sigma management activities and their influence on corporate competitiveness. Total Quality Management & Business Excellence, 17, 893-911.
-
(2006)
Total Quality Management & Business Excellence
, vol.17
, pp. 893-911
-
-
Lee, K.1
Choi, B.2
-
65
-
-
84986104258
-
The role of the business excellence model in operational and strategic decision making
-
Leonard, D., & McAdam, R. (2002). The role of the business excellence model in operational and strategic decision making. Management Decision, 40, 17-26.
-
(2002)
Management Decision
, vol.40
, pp. 17-26
-
-
Leonard, D.1
McAdam, R.2
-
66
-
-
0036234132
-
ISO 9000:2000:2000 experiences: First results are in
-
Liebesman, S., & Mroz, J. (2002). ISO 9000:2000 experiences: First results are in. Quality Progress, 35(4), 52-59.
-
(2002)
Quality Progress
, vol.35
, Issue.4
, pp. 52-59
-
-
Liebesman, S.1
Mroz, J.2
-
67
-
-
0037359278
-
Six Sigma: A goal-theoretic per-spective
-
Linderman, K., Schroeder, R.G., Zaheer, S., & Choo, A.S. (2003). Six Sigma: A goal-theoretic per-spective. Journal of Operations Management, 21, 193-203.
-
(2003)
Journal of Operations Management
, vol.21
, pp. 193-203
-
-
Linderman, K.1
Schroeder, R.G.2
Zaheer, S.3
Choo, A.S.4
-
68
-
-
12144282873
-
Procesos, contenido y efectividad de la calidad total: Una aproximación desde la dirección de empresas
-
Lloréns, M.F.J. (1996). Procesos, contenido y efectividad de la calidad total: Una aproximación desde la dirección de empresas. Revista Europea de Direccióny Economía de la Empresa, 5, 163-180.
-
(1996)
Revista Europea De Direccióny Economía De La Empresa
, vol.5
, pp. 163-180
-
-
Lloréns, M.F.J.1
-
69
-
-
33645716627
-
Six Sigma and management theory: Processes, content and effectiveness
-
Lloréns, M.F.J., & Molina, L.M. (2006). Six Sigma and management theory: Processes, content and effectiveness. Total Quality Management, 17, 485-506.
-
(2006)
Total Quality Management
, vol.17
, pp. 485-506
-
-
Lloréns, M.F.J.1
Molina, L.M.2
-
71
-
-
0036060463
-
The essential Six Sigma: How successful Six Sigma implementation can improve the bottom line
-
Lucas, M.L. (2002). The essential Six Sigma: How successful Six Sigma implementation can improve the bottom line. Quality Progress, 35(1), 27-31.
-
(2002)
Quality Progress
, vol.35
, Issue.1
, pp. 27-31
-
-
Lucas, M.L.1
-
72
-
-
28244451347
-
A relationship between Six Sigma and ISO 9000:2000
-
Lupan, R., Bacivarof, I., Kobi, A., & Robledo, C. (2005). A relationship between Six Sigma and ISO 9000:2000. Quality Engineering, 17, 719-725.
-
(2005)
Quality Engineering
, vol.17
, pp. 719-725
-
-
Lupan, R.1
Bacivarof, I.2
Kobi, A.3
Robledo, C.4
-
73
-
-
84986135921
-
The impact of the ISO 9000:2000 standards in small software firms
-
McAdam, R., & Fulton, F. (2002). The impact of the ISO 9000:2000 standards in small software firms. Managing Service Quality, 12, 336-345.
-
(2002)
Managing Service Quality
, vol.12
, pp. 336-345
-
-
McAdam, R.1
Fulton, F.2
-
74
-
-
0027670997
-
Statistical difficulties of detecting interactions and modera-tor effects
-
McClelland, G.H., & Judd, C.M. (1993). Statistical difficulties of detecting interactions and modera-tor effects. Psychological Bulletin, 114, 376-390.
-
(1993)
Psychological Bulletin
, vol.114
, pp. 376-390
-
-
McClelland, G.H.1
Judd, C.M.2
-
75
-
-
0038375469
-
ISO 9000 and TQM: Are they complementary or contradictory to each other?
-
Magd, H., & Curry, A. (2003). ISO 9000 and TQM: Are they complementary or contradictory to each other? The TQM Magazine, 15, 244-256.
-
(2003)
The TQM Magazine
, vol.15
, pp. 244-256
-
-
Magd, H.1
Curry, A.2
-
76
-
-
84951548107
-
An evaluation of the effects of quality improvement activities on business performance
-
Mann, R., & Kenoe, D. (1994). An evaluation of the effects of quality improvement activities on business performance. International Journal of Quality & Reliability Management, 11(4), 29-44.
-
(1994)
International Journal of Quality & Reliability Management
, vol.11
, Issue.4
, pp. 29-44
-
-
Mann, R.1
Kenoe, D.2
-
77
-
-
0001342791
-
Effects on scaling on the correlation coefficient: Additional considerations
-
Martin, W.S. (1978). Effects on scaling on the correlation coefficient: Additional considerations. Journal of Marketing Research, 15, 304-308.
-
(1978)
Journal of Marketing Research
, vol.15
, pp. 304-308
-
-
Martin, W.S.1
-
78
-
-
23244452442
-
The historical impact of ISO 9000 on Lebanese firms
-
Mezher, T., Ajam, M., & Shehab, M. (2004). The historical impact of ISO 9000 on Lebanese firms. Quality Assurance, 11, 25-42.
-
(2004)
Quality Assurance
, vol.11
, pp. 25-42
-
-
Mezher, T.1
Ajam, M.2
Shehab, M.3
-
79
-
-
0009361740
-
A roadmap to implementing ISO 9000
-
Motwani, J., Kumar, A., & Cheng, C.H. (1996). A roadmap to implementing ISO 9000. International Journal of Quality & Reliability Management, 13(1), 72-83.
-
(1996)
International Journal of Quality & Reliability Management
, vol.13
, Issue.1
, pp. 72-83
-
-
Motwani, J.1
Kumar, A.2
Cheng, C.H.3
-
80
-
-
33751231403
-
Meta-analysis of the relationship between quality management practices and firm performance: Implications for quality management theory development
-
Nair, A. (2006). Meta-analysis of the relationship between quality management practices and firm performance: Implications for quality management theory development. Journal of Operations Management, 24, 948-975.
-
(2006)
Journal of Operations Management
, vol.24
, pp. 948-975
-
-
Nair, A.1
-
82
-
-
84992989173
-
Impact of ISO 9000 registration on company performance: Evidence from Malaysia
-
Naser, K., Karbhari, Y., & Mokhtar, M. (2004). Impact of ISO 9000 registration on company performance: Evidence from Malaysia. Managerial Auditing Journal, 19, 509-516.
-
(2004)
Managerial Auditing Journal
, vol.19
, pp. 509-516
-
-
Naser, K.1
Karbhari, Y.2
Mokhtar, M.3
-
83
-
-
27644462951
-
Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000
-
Naveh, E., & Marcus, A. (2005). Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000. Journal of Operations Management, 24, 1-26.
-
(2005)
Journal of Operations Management
, vol.24
, pp. 1-26
-
-
Naveh, E.1
Marcus, A.2
-
84
-
-
0036902075
-
Best practice in business excellence
-
Oakland, J., Tanner, S., & Gaad, K. (2002). Best practice in business excellence. Total Quality Management, 13, 1125-1139.
-
(2002)
Total Quality Management
, vol.13
, pp. 1125-1139
-
-
Oakland, J.1
Tanner, S.2
Gaad, K.3
-
88
-
-
84989040364
-
Total quality management as competitive advantage: A review and empirical study
-
Powell, T.C. (1995). Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16, 15-37.
-
(1995)
Strategic Management Journal
, vol.16
, pp. 15-37
-
-
Powell, T.C.1
-
89
-
-
27844602219
-
The relationship between TQM practices, quality performance, and innovation performance: An empirical examination
-
Prajogo, D.I., & Sohal, A.S. (2003). The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. International Journal of Quality & Reliability Management, 20, 901-918.
-
(2003)
International Journal of Quality & Reliability Management
, vol.20
, pp. 901-918
-
-
Prajogo, D.I.1
Sohal, A.S.2
-
90
-
-
0003046383
-
Total quality management in a small, high-technology company
-
Price, M.J., & Chen, E.E. (1993). Total quality management in a small, high-technology company. California Management Review, 35(3), 96-118.
-
(1993)
California Management Review
, vol.35
, Issue.3
, pp. 96-118
-
-
Price, M.J.1
Chen, E.E.2
-
91
-
-
0642333244
-
Does ISO 9000 have an effect on quality man-agement practices? An international empirical study
-
Rao, S.S., Raghunathan, T.S., & Solis, L.E. (1997). Does ISO 9000 have an effect on quality man-agement practices? An international empirical study. Total Quality Management, 8, 335-346.
-
(1997)
Total Quality Management
, vol.8
, pp. 335-346
-
-
Rao, S.S.1
Raghunathan, T.S.2
Solis, L.E.3
-
92
-
-
1542526094
-
A framework for international quality management research: Development and validation of a measurement instrument
-
Rao, S.S., Solis, L.E., & Raghunathan, T.S. (1999). A framework for international quality management research: Development and validation of a measurement instrument. Total Quality Management, 10, 1047-1075.
-
(1999)
Total Quality Management
, vol.10
, pp. 1047-1075
-
-
Rao, S.S.1
Solis, L.E.2
Raghunathan, T.S.3
-
93
-
-
0000943109
-
Quality management in systems development: An organiz-ational system perspective
-
Ravichandran, T., & Rai, A. (2000). Quality management in systems development: An organiz-ational system perspective. MIS Quarterly, 24, 381-415.
-
(2000)
MIS Quarterly
, vol.24
, pp. 381-415
-
-
Ravichandran, T.1
Rai, A.2
-
94
-
-
0003234090
-
Conceptualizing organizational implementation and practice of statistical process control
-
Rungtusanatham, M., Anderson, J.C., & Dooley, K.L. (1997). Conceptualizing organizational implementation and practice of statistical process control. Journal of Quality Management, 2, 113-137.
-
(1997)
Journal of Quality Management
, vol.2
, pp. 113-137
-
-
Rungtusanatham, M.1
Anderson, J.C.2
Dooley, K.L.3
-
95
-
-
0026877755
-
Moderated regression analysis and Likert scales: Too coarse for comfort
-
Russell, C.J., & Bobko, P. (1992). Moderated regression analysis and Likert scales: Too coarse for comfort. Journal of Applied Psychology, 77, 336-342.
-
(1992)
Journal of Applied Psychology
, vol.77
, pp. 336-342
-
-
Russell, C.J.1
Bobko, P.2
-
97
-
-
33746853886
-
How quality management models influence company results: Conclusions of an empirical study based on the Delphi method
-
Saizarbitoria, I. (2006). How quality management models influence company results: Conclusions of an empirical study based on the Delphi method. Total Quality Management & Business Excellence, 17, 775-794.
-
(2006)
Total Quality Management & Business Excellence
, vol.17
, pp. 775-794
-
-
Saizarbitoria, I.1
-
98
-
-
0346517043
-
Self assessment practices in large organizations: Experiences from using the EFQM excellence model
-
Samuelsson, P., & Nilsson, L.E. (2002). Self assessment practices in large organizations: Experiences from using the EFQM excellence model. International Journal of Quality & Reliability Management, 19, 10-23.
-
(2002)
International Journal of Quality & Reliability Management
, vol.19
, pp. 10-23
-
-
Samuelsson, P.1
Nilsson, L.E.2
-
99
-
-
12144257890
-
Using the EFQM excellence model as a framework for improvement and change
-
Sandbrook, M. (2001). Using the EFQM excellence model as a framework for improvement and change. Journal of Change Management, 2, 83-90.
-
(2001)
Journal of Change Management
, vol.2
, pp. 83-90
-
-
Sandbrook, M.1
-
100
-
-
84962968942
-
An instrument for measuring the critical factors of Quality Management
-
Saraph, J.V., Benson, P.G., & Schroeder, R.G. (1989). An instrument for measuring the critical factors of Quality Management. Decision Sciences, 20, 810-830.
-
(1989)
Decision Sciences
, vol.20
, pp. 810-830
-
-
Saraph, J.V.1
Benson, P.G.2
Schroeder, R.G.3
-
103
-
-
0030386651
-
Striving for excellence: How self-assessment using the business excellence model can result in step improvements in all areas of business activities
-
Shergold, K., & Reed, D.M. (1996). Striving for excellence: How self-assessment using the business excellence model can result in step improvements in all areas of business activities. The TQM Magazine, 8(6), 48-52.
-
(1996)
The TQM Magazine
, vol.8
, Issue.6
, pp. 48-52
-
-
Shergold, K.1
Reed, D.M.2
-
104
-
-
77953669622
-
Control económico de la calidad de productos manufacturados
-
[1931]., Madrid: Ed. Díaz de Santos
-
Shewhart, W.A. (1997), [1931]. Control económico de la calidad de productos manufacturados [Economic control of quality of manufactured product]. Madrid: Ed. Díaz de Santos.
-
(1997)
Economic Control of Quality of Manufactured Product
-
-
Shewhart, W.A.1
-
105
-
-
2442671224
-
An investigation of the total quality management survey based research published between 1989 and 2000: A literature review
-
Sila, I., & Ebrahimpour, M. (2002). An investigation of the total quality management survey based research published between 1989 and 2000: A literature review. International Journal of Quality & Reliability Management, 19, 902-970.
-
(2002)
International Journal of Quality & Reliability Management
, vol.19
, pp. 902-970
-
-
Sila, I.1
Ebrahimpour, M.2
-
106
-
-
3042910459
-
Distinguishing control from learning in total quality management: A contingency perspective
-
Sitkin, S.B., Sutcliffe, K.M., & Schroeder, R.G. (1994). Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review, 19, 537-564.
-
(1994)
Academy of Management Review
, vol.19
, pp. 537-564
-
-
Sitkin, S.B.1
Sutcliffe, K.M.2
Schroeder, R.G.3
-
109
-
-
0029770835
-
9000 standards?
-
Struebing, L. (1996). 9000 standards? Quality Progress, 29, 23-28.
-
(1996)
Quality Progress
, vol.29
, pp. 23-28
-
-
Struebing, L.1
-
110
-
-
0000858055
-
Total quality management, ISO 9000 certification and performance improvement
-
Sun, H. (2000). Total quality management, ISO 9000 certification and performance improvement. International Journal of Quality & Reliability Management, 17, 168-179.
-
(2000)
International Journal of Quality & Reliability Management
, vol.17
, pp. 168-179
-
-
Sun, H.1
-
112
-
-
18844383962
-
Perceptions about the ISO 9000 (2000) quality system standard revision and its value: The Dutch experience
-
Van der Wiele, T., Van Iwaarden, J., & Williams, R. (2005). Perceptions about the ISO 9000 (2000) quality system standard revision and its value: The Dutch experience. International Journal of Quality & Reliability Management, 22, 101-119.
-
(2005)
International Journal of Quality & Reliability Management
, vol.22
, pp. 101-119
-
-
van der Wiele, T.1
van Iwaarden, J.2
Williams, R.3
-
113
-
-
12444314083
-
A phase-wise development approach to business excellence: Towards an innovative, stake-holder-oriented assessment tool for organizational excellence and CSR
-
Van Marrewijk, M., Wuisman, I., De Cleyn, W., Timmers, J., Panapanaan, V., & Linnaen, L. (2004). A phase-wise development approach to business excellence: Towards an innovative, stake-holder-oriented assessment tool for organizational excellence and CSR. Journal of Business Ethics, 55, 83-98.
-
(2004)
Journal of Business Ethics
, vol.55
, pp. 83-98
-
-
van Marrewijk, M.1
Wuisman, I.2
de Cleyn, W.3
Timmers, J.4
Panapanaan, V.5
Linnaen, L.6
-
114
-
-
18244376873
-
Best practices of selected Greek organizations on their road to business excellence: The contributions of the new ISO 9000:2000 series of standards
-
Vouzas, F.K., & Gotzamani, K.D. (2005). Best practices of selected Greek organizations on their road to business excellence: The contributions of the new ISO 9000:2000 series of standards. The TQM Magazine, 17, 259-266.
-
(2005)
The TQM Magazine
, vol.17
, pp. 259-266
-
-
Vouzas, F.K.1
Gotzamani, K.D.2
-
115
-
-
21344475737
-
The contributions of total quality management to a theory of work perform-ance
-
Waldman, D.A. (1994). The contributions of total quality management to a theory of work perform-ance. Academy of Management Review, 19, 510-536.
-
(1994)
Academy of Management Review
, vol.19
, pp. 510-536
-
-
Waldman, D.A.1
-
116
-
-
0036521918
-
Widening the Six Sigma concept: An approach to improve organizational learning
-
Wiklund, H., & Wiklund, P.S. (2002). Widening the Six Sigma concept: An approach to improve organizational learning. Total Quality Management, 13, 233-239.
-
(2002)
Total Quality Management
, vol.13
, pp. 233-239
-
-
Wiklund, H.1
Wiklund, P.S.2
-
117
-
-
22444452960
-
Attitudes to self-assessment and quality awards: A study in small and medium-sized companies
-
Wilkes, N., & Dale, B.G. (1998). Attitudes to self-assessment and quality awards: A study in small and medium-sized companies. Total Quality Management, 9, 731-739.
-
(1998)
Total Quality Management
, vol.9
, pp. 731-739
-
-
Wilkes, N.1
Dale, B.G.2
-
118
-
-
0004344059
-
An examination of ISO 9000 registration practices of American, German and Japanese firms operating in the USA
-
Withers, B.E., & Ebrahimpour, M. (1996). An examination of ISO 9000 registration practices of American, German and Japanese firms operating in the USA. International Journal of Quality & Reliability Management, 13(7), 8-22.
-
(1996)
International Journal of Quality & Reliability Management
, vol.13
, Issue.7
, pp. 8-22
-
-
Withers, B.E.1
Ebrahimpour, M.2
-
119
-
-
84986037713
-
Performance measurement tools: The balanced scorecard and the EFQM excellence model
-
Wongrassamee, S., Gardiner, P.D., & Simmons, J.E. (2003). Performance measurement tools: The balanced scorecard and the EFQM excellence model. Measuring Business Excellence, 7(1), 14-29.
-
(2003)
Measuring Business Excellence
, vol.7
, Issue.1
, pp. 14-29
-
-
Wongrassamee, S.1
Gardiner, P.D.2
Simmons, J.E.3
-
120
-
-
0442310570
-
Deployment of Six Sigma methodology in human resource function: A case study
-
Wyper, B., & Harrison, A. (2000). Deployment of Six Sigma methodology in human resource function: A case study. Total Quality Management & Business Excellence, 11, 720-727.
-
(2000)
Total Quality Management & Business Excellence
, vol.11
, pp. 720-727
-
-
Wyper, B.1
Harrison, A.2
-
121
-
-
0035841888
-
Self-assessment of excellence: An application of the evidential reasoning approach
-
Yang, J.B., Dale, B.G., & Siow, C.H.R. (2001). Self-assessment of excellence: An application of the evidential reasoning approach. International Journal of Production Research, 39, 3789-3812.
-
(2001)
International Journal of Production Research
, vol.39
, pp. 3789-3812
-
-
Yang, J.B.1
Dale, B.G.2
Siow, C.H.R.3
|