Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage?

Production and Operations Management

Volumn 8, Issue 1, 1999, Pages 28-43

  Anderson, Shannon W ^a   Daly, J Daniel ^a   Johnson, Marilyn F ^a  

^a NONE

Author keywords

Management control system; Quality assurance; Quality control; Total quality management

Indexed keywords

EID: 0002122302     PISSN: 10591478     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1937-5956.1999.tb00059.x     Document Type: Article

References (57)

1. AHIRE, S. L., R. LANDEROS, AND D. Y. GOLHAR (1995), "Total Quality Management: A Literature Review and an Agenda for Future Research," Production and Operations Management, 4, 3, 288-306.
2. AKERLOF, G. (1970), "The Market for 'Lemons': Qualitative Uncertainty and the Market Mechanism," Quarterly Journal of Economics, 84, 3, 488-500.
3. ALLEN, F. (1984), "Reputation and Product Quality," Rand Journal of Economics, 15, 3, 311-27.
4. ARNOLD, K. (1994), The Manager's Guide to ISO 9000, The Free Press, New York.
5. BENSON, G. P., J. V. SARAPH, and R. G. SCHROEDER (1991), "The Effects of Organizational Context on Quality Management: An Empirical Investigation," Management Science, 37, 9, 1107-24.
6. BERGSTROM, R. Y. (1993) "Standards and Other Safety Devices," Production, 105, 5, 42.
7. Bureau of the Census (1987), Census of Manufactures Subject Series - Distribution of Sales, Bureau of the Census, Washington D.C.
8. Bureau of Business Practice (1992), Profile of ISO 9000, Allyn and Bacon, Needham, MA.
9. Business America (1993), "Product Certification Gains Urgency in U.K.," 114, 14, 19.
10. Business Week (1993), "More than a Passport," 3343, 146H.
11. BUXBAUM, P. A. (1993) "ISO 9000: Paper Trail to Quality?" Distribution, 92, 8, 80-84.
12. CHAN, Y. AND H. LELAND (1982), "Prices and Qualities in Markets with Costly Information," The Review of Economic Studies, 49, 3, 499-516.
13. Chemical Week (1993), "ISO 9000: A Framework for Continuous Improvement," 153, 10, 30.
14. COASE, R. (1960), "The Problem of Social Cost," The Journal of Law and Economics, 3, 1-44.
15. COOPER, R. AND T. ROSS (1984), "Prices, Product Qualities and Asymmetric Information: The Competitive Case," The Review of Economic Studies, 51, 2, 197-208.
16. CREMER, J. (1984), "On the Economics of Repeat Buying," Rand Journal of Economics, 15, 3, 396-403.
17. DARBY, M. AND E. KARNI (1973), "Free Competition and the Optimal Amount of Fraud," The Journal of Law and Economics, 16, 1, 67-88.
18. Deloite & Touche (1994), "DOD Streamlines Purchasing Practices, Replaces 'Milspecs'," Deloitte and Touche Review, 11 July, 3.
19. Deloitte & Touche Management Consulting and Quality Systems Update (1993), ISO 9000 Survey, C.E.E.M. Information Services, Fairfax, VA.
20. FARRELL, J. AND G. SALONER (1985), "Standardization, Compatibility, and Innovation," Rand Journal of Economics, 16, 1, 70-83.
21. FERDOWS, K. AND A. DE MEYER (1990), "Lasting Improvements in Manufacturing Performance: in Search of a New Theory," Journal of Operations Management, 9, 2, 168-183.
22. GUZZETTA, S. (1993), "ISO 9000 and Supplier Quality Assurance," Quality, 32, 4, 37.
23. HELLER, H. (1993), "Who Needs ISO 9000 Registration?" Chemical Week, 153, 2, 3.
24. HENKOFF, R. (1993), "The Hot New Seal of Quality," Fortune, 127, 13, 116.
25. JURAN, J. M. (1993), "Assessing Quality Growth in the US," Quality, 32, 10, 48.
26. KENNEDY, P. (1992), A Guide to Econometrics, MIT Press, Cambridge, MA.
27. KLEIN, B. AND K. LEFFLER (1981), "The Role of Market Forces in Assuring Contractual Performance," Journal of Political Economy, 89, 4, 615-641.
28. KMENTA, J. (1986), Elements of Econometrics, Macmillan Publishing, New York.
29. KORANE, K. J. (1993), "Making Sense of ISO 9000," Machine Design, 65, 17, 74-76.
30. KREPS, D. AND R. WILSON (1982), "Reputation and Imperfect Information," Journal of Economic Theory, 27, 2, 253-279.
31. LELAND, H. (1979), "Quacks, Lemons, and Licensing: A Theory of Minimum Quality Standards," Journal of Political Economy, 87, 6, 1328-1346.
32. LIN, B. (1991), "Quality Control Information Systems in Manufacturing: Considerations and Concerns for Management," International Journal of Operations & Production Management, 11, 1, 41-50.
33. MCQUEEN, D. (1993), "ISO Adds Value to the Bottom Line," CMA Magazine, 67, 5, 26.
34. MILGROM, P. AND J. ROBERTS (1986), "Price and Advertising Signals of Product Quality," Journal of Political Economy, 94, 4, 796-821.
35. MORROW, M. (1993), "ISO 9000 Newsletter: Establishing Common ISO 9000 Interpretations; Criticism of U.S. Effort Increases," Chemical Week, 153, 4, 26.
36. NETER, J., W. WASSERMAN AND KUTNER (1985), Applied Linear Statistical Models, Irwin, Homewood, IL.
37. NICHOLS, D. (1993), "The Business of Registrars," Small Business Reports, 18, 9, 60.
38. Office of Management and Budget (1987), Standard Industry Classification Manual, Executive Office of the President, Office of Management and Budget, Washington, DC.
39. PALEPU, K. G. (1986), "Predicting Takeover Targets: A Methodological and Empirical Analysis," Journal of Accounting and Economics, 8, 1, 3-35.
40. Quality Systems Update (1996), ISO 9000 Registered Company Directory, C.E.E.M. Information Services, Fairfax, VA.
41. RAYNOR, M. (1993), "ISO Certification," Quality, 32, 5, 44.
42. SARAPH, J. V., P. G. BENSON, AND R. G. SCHROEDER (1989), "An Instrument for Measuring the Critical Factors of Quality Management," Decision Sciences, 20, 4, 810-829.
43. SCHMALENSEE, R. (1978), "A Model of Advertising and Product Quality," Journal of Political Economy, 86, 3, 485-503.
44. SHAPIRO, C. (1982), "Consumer Information, Product Quality, and Seller Reputation," Bell Journal of Economics, 13, 1, 20-35.
45. _ (1983), "Premiums for High Quality Products as Returns to Reputation," Quarterly Journal of Economics, 98, 4, 659-679.
46. _ (1986), "Investment, Moral Hazard, and Occupational Licensing," The Review of Economic Studies, 53, 4, 843-862.
47. SMALLWOOD, D. AND J. CONLISK (1979), "Product Quality in Markets Where Consumers are Imperfectly Informed," Quarterly Journal of Economics, 93, 1, 1-23.
48. SPENCE, M. (1973), "Job Market Signaling," Quarterly Journal of Economics, 87, 2, 355-374.
49. _ (1977), "Consumer Misperceptions, Product Failure, and Producer Reliability," The Review of Economic Studies, 44, 3, 561-72.
50. SUNDER, S. (1988), "Political Economy of Accounting Standards," Journal of Accounting Literature, 7, 31-41.
51. SURESH, N. C. AND J. R. MEREDITH (1985), "Quality Assurance Information Systems for Factory Automation," International Journal of Production Research, 23, 3, 479-488.
52. The Society of Management Accountants of Canada (1994), Becoming ISO 9000 Registered, The Society of Management Accountants of Canada, Hamilton, Ontario.
53. TIROLE, J. (1988), The Theory of Industrial Organization, MIT Press, Cambridge, MA.
54. WACKER, J. G. (1989), "An Integrative Theory of Strategic Quality Management: A Cost-Benefit Framework for Evaluating Quality Improvement Programmes," International Journal of Production Research, 27, 1, 53-71.
55. WEIGHTMAN, B. (1994), "How to Select a Registrar," in Quality Systems Update, ed., ISO 9000 Registered Company Directory, C.E.E.M. Information Services, Fairfax, VA.
56. WEISE, C. E. AND P. G. STAMOOLIS (1993), "ISO 9000: An Opportunity for Records Management Professionals," Records Management Quarterly, 27, 4, 3-11.
57. WOLINSKY, A. (1983), "Prices as Signals of Product Quality," The Review of Economic Studies, 50, 4, 647-658.