Managing change: A barrier to TQM implementation in service industries

Managing Service Quality

Volumn 15, Issue 5, 2005, Pages 452-469

  Huq, Ziaul ^a  

^a UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

Author keywords

Change management; Process management; Service industries; Total quality management

Indexed keywords

EID: 26944434739     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520510617301     Document Type: Review

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