-
1
-
-
3543112094
-
An international study of quality improvement approach and firm performance
-
Adam, E.E., Corbett, L.M., Flores, B.E., Harrison, N.J., Lee, T.S., Rho, B., Ribera, J., Sampson, D. and Westbrook, R. (1997), “An international study of quality improvement approach and firm performance”, International Journal of Operations & Production Management, Vol. 17 No. 9, pp. 842-73.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, pp. 842-873
-
-
Adam, E.E.1
Corbett, L.M.2
Flores, B.E.3
Harrison, N.J.4
Lee, T.S.5
Rho, B.6
Ribera, J.7
Sampson, D.8
Westbrook, R.9
-
2
-
-
0030548814
-
Development and validation of TQM implementation constructs
-
Ahire, S.L., Golhar D.Y. and Waller M.A. (1996), “Development and validation of TQM implementation constructs”, Decision Sciences, Vol. 27 No. 1, pp. 23-56.
-
(1996)
Decision Sciences
, vol.27
, pp. 23-56
-
-
Ahire, S.L.1
Golhar, D.Y.2
Waller, M.A.3
-
3
-
-
84990614470
-
A path analytic model of a theory of quality management underlying the Deming management method: preliminary empirical findings
-
Anderson, J.C., Rungtusanatham, M.S., Schroeder, R.G. and Devaraj, S. (1995), “A path analytic model of a theory of quality management underlying the Deming management method: preliminary empirical findings”, Decision Sciences, Vol. 26 No. 5, pp. 637-58.
-
(1995)
Decision Sciences
, vol.26
, pp. 637-658
-
-
Anderson, J.C.1
Rungtusanatham, M.S.2
Schroeder, R.G.3
Devaraj, S.4
-
4
-
-
84986066744
-
American Society for Quality urges expansion of Baldrige awards
-
ASQ (1998), “American Society for Quality urges expansion of Baldrige awards”, PR Newswire, Vol. 3 No. 26.
-
(1998)
PR Newswire
, vol.3
-
-
-
5
-
-
0030398314
-
Baldrige Award celebrates its 10th birthday with a new look
-
Bemowski, K. (1996), “Baldrige Award celebrates its 10th birthday with a new look”, Quality Progress, Vol. 29 No. 10, pp. 49-54.
-
(1996)
Quality Progress
, vol.29
, pp. 49-54
-
-
Bemowski, K.1
-
6
-
-
0029310425
-
How do people use the Baldrige award criteria?
-
Bemowski, K. and Stratton, B. (1995), “How do people use the Baldrige award criteria?”, Quality Progress, Vol. 28 No. 5, pp. 43-7.
-
(1995)
Quality Progress
, vol.28
, pp. 43-47
-
-
Bemowski, K.1
Stratton, B.2
-
7
-
-
0025397298
-
Comparative fit index in structural models
-
Bentler, P.M. (1990), “Comparative fit index in structural models”, Psychological Bulletin, Vol. 107 No. 2, pp. 238-46.
-
(1990)
Psychological Bulletin
, vol.107
, pp. 238-246
-
-
Bentler, P.M.1
-
8
-
-
84965565738
-
A new incremental fit index for general structural equation models
-
Bollen, K.A. (1989), “A new incremental fit index for general structural equation models”, Sociological Methods and Research, Vol. 17 No. 3, pp. 303-16.
-
(1989)
Sociological Methods and Research
, vol.17
, pp. 303-316
-
-
Bollen, K.A.1
-
9
-
-
3543072339
-
Quality manager involvement and quality performance
-
Chen, I.J., Paetsch, K.A. and Paulraj, A. (1997), “Quality manager involvement and quality performance”, International Journal of Operations and Production Management, Vol. 17 No. 4, pp. 399-412.
-
(1997)
International Journal of Operations and Production Management
, vol.17
, pp. 399-412
-
-
Chen, I.J.1
Paetsch, K.A.2
Paulraj, A.3
-
10
-
-
33845945922
-
Coefficient alpha and the internal structure of tests
-
Cronbach, L.J. (1951), “Coefficient alpha and the internal structure of tests”, Psychometrika, Vol. 16, pp. 297-334.
-
(1951)
Psychometrika
, vol.16
, pp. 297-334
-
-
Cronbach, L.J.1
-
11
-
-
33847250278
-
Criticism and support for the Baldrige award
-
Crosby, P.B. and Reimann, C. (1991), “Criticism and support for the Baldrige award”, Quality Progress, Vol. 24 No. 5, pp. 41-4.
-
(1991)
Quality Progress
, vol.24
, pp. 41-44
-
-
Crosby, P.B.1
Reimann, C.2
-
12
-
-
0003101207
-
Exploding the myth: do all quality management practices contribute to superior quality performance?
-
Dow, D., Samson, D. and Ford, S. (1999), “Exploding the myth: do all quality management practices contribute to superior quality performance?”, Production and Operations Management, Vol. 8 No. 1, pp. 1-27.
-
(1999)
Production and Operations Management
, vol.8
, pp. 1-27
-
-
Dow, D.1
Samson, D.2
Ford, S.3
-
13
-
-
0002215558
-
Is the Baldrige still meaningful?
-
Ettorre, B. (1996), “Is the Baldrige still meaningful?”, Management Review, Vol. 85 No. 3, pp. 28-31.
-
(1996)
Management Review
, vol.85
, pp. 28-31
-
-
Ettorre, B.1
-
14
-
-
0003003152
-
Critical linkages in the Baldrige award criteria: research models and educational challenges
-
Evans, J.R. (1997), “Critical linkages in the Baldrige award criteria: research models and educational challenges”, Quality Management Journal, Vol. 5 No. 1, pp. 13-30.
-
(1997)
Quality Management Journal
, vol.5
, pp. 13-30
-
-
Evans, J.R.1
-
15
-
-
0003166846
-
Value-driven quality
-
Evans, J.R. and Ford, M.W. (1997), “Value-driven quality”, Quality Management Journal, Vol. 4 No. 4, pp. 19-31.
-
(1997)
Quality Management Journal
, vol.4
, pp. 19-31
-
-
Evans, J.R.1
Ford, M.W.2
-
16
-
-
0028401194
-
A framework for quality management and an associated measurement instrument
-
Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1994), “A framework for quality management and an associated measurement instrument”, Journal of Operations Management, Vol. 11 No. 4, pp. 339-66.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
17
-
-
84990553628
-
The impact of quality management practices on performance and competitive advantage
-
Flynn, B.B., Schroeder, R.G. and Sakakibara, S. (1995), “The impact of quality management practices on performance and competitive advantage”, Decision Sciences, Vol. 26 No. 5, pp. 659-92.
-
(1995)
Decision Sciences
, vol.26
, pp. 659-692
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
19
-
-
84986119320
-
Evaluating structural equation models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D.F. (1981), “Evaluating structural equation models with unobservable variables and measurement error”, Journal of Marketing Research, Vol. 18, pp. 39-50.
-
(1981)
Journal of Marketing Research
, vol.18
, pp. 39-50
-
-
Fornell, C.1
Larcker, D.F.2
-
20
-
-
0011400153
-
Formulating a quality improvement strategy
-
Gale, B.T. and Klavans, R. (1985), “Formulating a quality improvement strategy”, The Journal of Business Strategy, Vol. 5, pp. 21-32.
-
(1985)
The Journal of Business Strategy
, vol.5
, pp. 21-32
-
-
Gale, B.T.1
Klavans, R.2
-
21
-
-
0026252729
-
How the Baldrige award really works
-
Garvin, D.A. (1991), “How the Baldrige award really works”, Harvard Business Review, Vol. 69 No. 6, pp. 80-93.
-
(1991)
Harvard Business Review
, vol.69
, pp. 80-93
-
-
Garvin, D.A.1
-
22
-
-
34247865481
-
The Baldrige award: a quest for excellence?
-
Gradig, R.M. and Harris, J.K. (1994), “The Baldrige award: a quest for excellence?”, Review of Business, Vol. 15 No. 3, pp. 20-4.
-
(1994)
Review of Business
, vol.15
, pp. 20-24
-
-
Gradig, R.M.1
Harris, J.K.2
-
23
-
-
84887313607
-
Why TQM doesn’t work … and what you can do about it
-
Grossman, S. (1994), “Why TQM doesn’t work … and what you can do about it”, Industry Week, Vol. 243 No. 1, pp. 57-62.
-
(1994)
Industry Week
, vol.243
, pp. 57-62
-
-
Grossman, S.1
-
24
-
-
1542667163
-
What's wrong – and right – with the Baldrige awards
-
Hart, C.W. (1993), “What's wrong – and right – with the Baldrige awards”, Chief Executive, November-December, pp. 36-47.
-
(1993)
Chief Executive, November-December
, pp. 36-47
-
-
Hart, C.W.1
-
25
-
-
0001900188
-
When the going gets rough: a Baldrige award winner on the line
-
Hill, R.C. (1993), “When the going gets rough: a Baldrige award winner on the line”, Academy of Management Executive, Vol. 7 No. 3, pp. 75-9.
-
(1993)
Academy of Management Executive
, vol.7
, pp. 75-79
-
-
Hill, R.C.1
-
26
-
-
84986148183
-
They’re the top, and the bottom
-
2 February
-
Hillman, M. (1991), “They’re the top, and the bottom”, Wall Street Journal, 2 February, p. A13.
-
(1991)
Wall Street Journal
, pp. A13
-
-
Hillman, M.1
-
27
-
-
84966515494
-
-
Scientific Software, Morresville, IN.
-
Jöreskoj, K.G. and Sörbom, D. (1993), LISREL 8: Analysis of Linear Structural Relationships by Maximum Likelihood, Instrument Variables and Least Squares Methods, 8th ed., Scientific Software, Morresville, IN.
-
(1993)
LISREL 8: Analysis of Linear Structural Relationships by Maximum Likelihood, Instrument Variables and Least Squares Methods, 8th ed.
-
-
Jöreskoj, K.G.1
Sörbom, D.2
-
28
-
-
77954071057
-
Baldrige award as a quality model
-
Kochan, A. (1992), “Baldrige award as a quality model”, Quality, Vol. 31 No. 2, pp. 17-20.
-
(1992)
Quality
, vol.31
, pp. 17-20
-
-
Kochan, A.1
-
29
-
-
0031498192
-
Designing effective learning systems for management education: student roles, requisite variety, and practicing what we teach
-
Lengnick-Hall, C.A. and Sanders, M.M. (1997), “Designing effective learning systems for management education: student roles, requisite variety, and practicing what we teach”, Academy of Management Journal, Vol. 40 No. 6, pp. 1334-68.
-
(1997)
Academy of Management Journal
, vol.40
, pp. 1334-1368
-
-
Lengnick-Hall, C.A.1
Sanders, M.M.2
-
30
-
-
0004237984
-
-
The Boxwood Press, Pacific Grove, CA.
-
Li, C.C. (1975), Path Analysis: A Primer, The Boxwood Press, Pacific Grove, CA.
-
(1975)
Path Analysis: A Primer
-
-
Li, C.C.1
-
31
-
-
0031256844
-
Relationships between the determinants of hospital quality management and service quality performance – a path analytic model
-
Li, L.X. (1997), “Relationships between the determinants of hospital quality management and service quality performance – a path analytic model”, Omega, Vol. 25 No. 5, pp. 535-45.
-
(1997)
Omega
, vol.25
, pp. 535-545
-
-
Li, L.X.1
-
33
-
-
0040957703
-
How to win the Baldrige award
-
Main, J. (1990), “How to win the Baldrige award”, Fortune, Vol. 121 No. 9, pp. 101-16.
-
(1990)
Fortune
, vol.121
, pp. 101-116
-
-
Main, J.1
-
34
-
-
0442327214
-
Is the Baldrige overblown?
-
Main, J. (1991), “Is the Baldrige overblown?”, Fortune, Vol. 124 No. 1, pp. 62-5.
-
(1991)
Fortune
, vol.124
, pp. 62-65
-
-
Main, J.1
-
35
-
-
33750317961
-
Application of confirmatory factor analysis of the study of self-concept: first and higher order factor models and their invariance across groups
-
Marsch, H.W. and Hocevar, D. (1985), “Application of confirmatory factor analysis of the study of self-concept: first and higher order factor models and their invariance across groups”, Psychological Bulletin, Vol. 97 No. 3, pp. 562-82.
-
(1985)
Psychological Bulletin
, vol.97
, pp. 562-582
-
-
Marsch, H.W.1
Hocevar, D.2
-
36
-
-
84887292408
-
Baldrige award gets fewer applicants from small business – costing tens of thousands, the price of pursuing Oscar for quality deters many
-
13 October
-
Marsh, B. (1994), “Baldrige award gets fewer applicants from small business – costing tens of thousands, the price of pursuing Oscar for quality deters many”, Wall Street Journal, 13 October, p. B2.
-
(1994)
Wall Street Journal
, pp. B2.
-
-
Marsh, B.1
-
37
-
-
84887267486
-
GAO study: high quality pays off
-
4 June
-
Maynard, M. (1991), “GAO study: high quality pays off”, USA Today, 4 June, p. 02B.
-
(1991)
USA Today
, pp. 02B
-
-
Maynard, M.1
-
38
-
-
84887292254
-
Is TQM dead? Even quality leaders see gaps in ranks
-
17 October
-
Moore, M.T. (1995), “Is TQM dead? Even quality leaders see gaps in ranks”, USA Today, 17 October, p. 01B.
-
(1995)
USA Today
, pp. 01B
-
-
Moore, M.T.1
-
39
-
-
0029408581
-
A not-so-secret recipe for successful TQM
-
Nadkarni, R.A. (1995), “A not-so-secret recipe for successful TQM”, Quality Progress, Vol. 28 No. 11, pp. 91-6.
-
(1995)
Quality Progress
, vol.28
, pp. 91-96
-
-
Nadkarni, R.A.1
-
40
-
-
84986121359
-
-
http://www.nist.gov
-
National Institute of Standards and Technology (NIST) (1999), http://www.nist.gov
-
(1999)
-
-
-
44
-
-
0032182239
-
Validation of the Arizona Governor's Quality Award: a test of the Baldrige criteria
-
Pannirselvam, G.P., Siferd, S.P. and Ruch, W.A. (1998), “Validation of the Arizona Governor's Quality Award: a test of the Baldrige criteria”, Journal of Operations Management, Vol. 16 No. 6, pp. 529-50.
-
(1998)
Journal of Operations Management
, vol.16
, pp. 529-550
-
-
Pannirselvam, G.P.1
Siferd, S.P.2
Ruch, W.A.3
-
45
-
-
84986010242
-
Product quality, cost position and business performance: a test of some hypotheses
-
Phillips, L.W., Chang, D.R. and Buzzell, R.D. (1983), “Product quality, cost position and business performance: a test of some hypotheses”, Journal of Marketing, Vol. 47, pp. 26-43.
-
(1983)
Journal of Marketing
, vol.47
, pp. 26-43
-
-
Phillips, L.W.1
Chang, D.R.2
Buzzell, R.D.3
-
46
-
-
0038146329
-
The impact of TQM on highway maintenance: benefit/cost implications
-
Poister, T.H. and Harris, R.H. (1997), “The impact of TQM on highway maintenance: benefit/cost implications”, Public Administration Review, Vol. 57 No. 4, pp. 294-302.
-
(1997)
Public Administration Review
, vol.57
, pp. 294-302
-
-
Poister, T.H.1
Harris, R.H.2
-
47
-
-
48749114662
-
Baldrige award winners: the payoff to quality
-
Rajan, M. and Tamimi, N. (1999), “Baldrige award winners: the payoff to quality”, The Journal of Investing, Vol. 8 No. 4, pp. 39-42.
-
(1999)
The Journal of Investing
, vol.8
, pp. 39-42
-
-
Rajan, M.1
Tamimi, N.2
-
48
-
-
0010848018
-
International manufacturing strategies: a comparative analysis
-
in Ferdows, E. (Ed.), Elsevier Science Publishers, Amsterdam.
-
Roth, A.V. and Miller, J. (1989), “International manufacturing strategies: a comparative analysis”, in Ferdows, E. (Ed.), Managing International Manufacturing, Elsevier Science Publishers, Amsterdam.
-
(1989)
Managing International Manufacturing
-
-
Roth, A.V.1
Miller, J.2
-
49
-
-
0003072306
-
Manufacturing strategy, manufacturing strength, managerial success, and economic outcomes
-
in Ettlie, J.E., Burstein, M.C. and Feigenbaum, A. (Eds), Kluwer Academic Publishers, Norwell, MA.
-
Roth, A.V., Demeyer, A. and Amano, A. (1990), “Manufacturing strategy, manufacturing strength, managerial success, and economic outcomes”, in Ettlie, J.E., Burstein, M.C. and Feigenbaum, A. (Eds), Manufacturing Strategy, Kluwer Academic Publishers, Norwell, MA.
-
(1990)
Manufacturing Strategy
-
-
Roth, A.V.1
Demeyer, A.2
Amano, A.3
-
50
-
-
0032288846
-
A replication study of a theory of quality management underlying the Deming management method: insights from an Italian context
-
Rungtusanatham, M.S., Forza, C., Filippini, R. and Anderson, J.C. (1998), “A replication study of a theory of quality management underlying the Deming management method: insights from an Italian context”, Journal of Operations Management, Vol. 17 No. 1, pp. 77-95.
-
(1998)
Journal of Operations Management
, vol.17
, pp. 77-95
-
-
Rungtusanatham, M.S.1
Forza, C.2
Filippini, R.3
Anderson, J.C.4
-
51
-
-
84962968942
-
An instrument for measuring the critical factors for quality management
-
Saraph, J.V., Benson, P.G. and Schroeder, R. (1989), “An instrument for measuring the critical factors for quality management”, Decision Sciences, Vol. 20 No. 4, pp. 810-29.
-
(1989)
Decision Sciences
, vol.20
, pp. 810-829
-
-
Saraph, J.V.1
Benson, P.G.2
Schroeder, R.3
-
52
-
-
0002394782
-
Impact of strategic planning on profit performance
-
Schoeffler, S., Buzzell, R.D. and Heany, D.F. (1974), “Impact of strategic planning on profit performance”, Harvard Business Review, Vol. 52 No. 2, pp. 137-46.
-
(1974)
Harvard Business Review
, vol.52
, pp. 137-146
-
-
Schoeffler, S.1
Buzzell, R.D.2
Heany, D.F.3
-
53
-
-
0026473891
-
Does the Baldrige award really work?
-
Sims et al. (1992), “Does the Baldrige award really work?”, Harvard Business Review, Vol. 70 No. 1, pp. 126-47.
-
(1992)
Harvard Business Review
, vol.70
, pp. 126-147
-
-
Sims1
-
54
-
-
84887314149
-
The Baldrige boondoggle
-
Smith, J. and Oliver, M. (1992), “The Baldrige boondoggle”, Machine Design, Vol. 64 No. 16, pp. 25-9.
-
(1992)
Machine Design
, vol.64
, pp. 25-29
-
-
Smith, J.1
Oliver, M.2
-
55
-
-
84986103363
-
-
interview with the Director of Arizona Quality Alliance (AQA).
-
Sowards, D. (1993), interview with the Director of Arizona Quality Alliance (AQA).
-
(1993)
-
-
Sowards, D.1
-
56
-
-
6744245357
-
The reliability coefficient for maximum likelihood factor analysis
-
Tucker, L.R. and Lewis, C. (1973), “The reliability coefficient for maximum likelihood factor analysis”, Psychometrika, Vol. 38 No. 1, pp. 1-10.
-
(1973)
Psychometrika
, vol.38
, pp. 1-10
-
-
Tucker, L.R.1
Lewis, C.2
-
57
-
-
0032187229
-
Organizational quality: an examination of the Malcolm Baldrige National Quality Framework
-
Winn, B.A. and Cameron, K.S. (1998), “Organizational quality: an examination of the Malcolm Baldrige National Quality Framework”, Research in Higher Education, Vol. 39 No. 5, pp. 491-512.
-
(1998)
Research in Higher Education
, vol.39
, pp. 491-512
-
-
Winn, B.A.1
Cameron, K.S.2
-
58
-
-
0042472888
-
Bashing the Baldrige
-
Zemke, R. (1991), “Bashing the Baldrige”, Training, Vol. 28 No. 2, pp. 29-39
-
(1991)
Training
, vol.28
, pp. 29-39
-
-
Zemke, R.1
|