Theorizing TQM: An Austrian and evolutionary economics interpretation

Journal of Management Studies

Volumn 37, Issue 2, 2000, Pages 185-212

  Chiles, Todd H ^a   Choi, Thomas Y ^b  

^a UNIVERSITY OF DELAWARE   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034147437     PISSN: 00222380     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-6486.00177     Document Type: Article

References (126)

1. ABRAHAMSON, E. and FAIRCHILD, G. (1997). 'Management fashion: lifecycles, triggers, and collective learning processes'. In Dosier, L. N. and Keys, J. B. (Eds), Academy of Management Best Paper Proceedings. Statesboro, GA: Office of Publications at Georgia Southern University, 254-7.
2. ABRAHAMSON, E. and FOMBRUN, C. J. (1994). 'Macrocultures: determinants and consequences'. Academy of Management Review, 19, 728-55.
3. ANDERSON, J. C., RUNGTUSANATHAM, M. and SCHROEDER, R. G. (1994). 'A theory of quality management underlying the Deming management method'. Academy of Management Review, 19, 472-509.
4. AGHION, P. and TIROLE, J. (1997). 'Formal and real authority in organizations'. Journal of Political Economy, 105, 1-29.
5. ALCHIAN, A. A. (1950). 'Uncertainty, evolution, and economic theory'. Journal of Political Economy, 58, 211-21.
6. BARNETT, W. P. and HANSEN, M. T. (1996). 'The red queen of organizational evolution'. Strategic Management Journal, 17, Summer Special Issue, 139-57.
7. BARNEY, J. B. (1986). 'Types of competition and the theory of strategy: toward an integrative framework'. Academy of Management Review, 11, 791-800.
8. BAUM, J. A. C. and SINGH, J. V (1994). Evolutionary Dynamics of Organizations. New York: Oxford University Press.
9. BLACK, S. A. and PORTER, L. J. (1996). 'Identification of the critical factors of TQM'. Decision Sciences, 27, 1-22.
10. BOETTKE, P. J. and PRYCHITKO, D. L. (1998). Market Process Theories. Cheltenham: Edward Elgar.
11. BOJE, D. M. and WINSOR, R. D. (1993). 'The resurrection of Taylorism: total quality management's hidden agenda'. Journal of Organizational Change Management, 6, 4, 57-70.
12. BOWEN, D. E. and LAWLER, E. E. (1995). 'Empowering service employees'. Sloan Management Review, 36, Summer, 73-84.
13. BROWN, S. L. and EISENHARDT, K. M. (1997). 'The art of continuous change: linking complexity theory and time-paced evolution in relentlessly shifting organizations'. Administrative Science Quarterly, 42, 1-34.
14. CHILES, T. H. and MCMACKIN, J. F. (1996). 'Integrating variable risk preferences, trust and transaction cost economics'. Academy of Management Review, 21, 73-99.
15. CHOI, T. (1995). 'Conceptualizing continuous improvement: implications for organizational change'. Omega, International Journal of Management Science, 23, 607-24.
16. COWAN, T. and PARKER, D. (1997). Markets in the Firm: A Market-process Approach to Management. London: Institute for Economic Affairs.
17. CROSBY, P. B. (1979). Quality is Free. New York: McGraw-Hill.
18. CYERT, R. M. and MARCH, J. G. (1963). A Behavioral Theory of the Firm. Englewood Cliffs, NJ: Prentice-Hall.
19. D'AVENI, R. (1994). Hypercompetition. New York: Free Press.
20. DEAN, J. W. and BOWEN, D. E. (1994). 'Management theory and total quality: improving research and practice through theory development'. Academy of Management Review, 19, 392-418.
21. DEAN, J. W and EVANS, J. R. (1994). Total Quality. Minneapolis/St. Paul: West.
22. DE COCK, C. and HIPKIN, I. (1997). 'TQM and BPR: beyond the beyond myth'. Journal of Management Studies, 34, 659-75.
23. DEMING, W. E. (1986). Out of the Crisis. Cambridge, MA: MIT Press.
24. EATON, R. J. (1996). 'But leave the bottle full for others'. Executive Speeches, 10, 3, 25-9.
25. ELLRAM, L. M. (1991). 'A managerial guideline for the development and implementation of purchasing partnership'. International Journal of Purchasing and Materials Management, 27, 3, 2-8.
26. EVANS, J. R. and LINDSAY, W. M. (1996). The Management and Control of Quality. New York: West.
27. FEIGENBAUM, A. V. (1961). Total Quality Control: Engineering and Management. New York: McGraw-Hill.
28. FERDOW, K. and DE MEYER, A. (1990). 'Lasting improvement in manufacturing performance: in search of a new theory'. Journal of Operations Management, 9, 168-84.
29. Foss, N. J. (1994). The Austrian School and Modern Economics. Copenhagen: Munksgaard International.
30. GABLE, W. E. and ELLIG, J. (1993). Introduction to Market-based Management. Fairfax, VA. Center for Market Processes.
31. GARVIN, D. A. (1993). 'Building a learning organization'. Harvard Business Review, 71, July-August, 78-91.
32. GATES, B. (1996). 'Microsoft's Bill Gates shares vision of PC industry future at Comdex'. Computer Reseller News, 713, 2 December, 84-90.
33. GEORGE, S. and WEIMERSKIRCH, A. (1994). Total Quality Management. New York: John Wiley.
34. GODFREY, P C. and HILL, C. W. L. (1995). 'The problem of unobservables in strategic management research'. Strategic Management Journal, 16, 519-33.
35. Government Executive (1997). 'Transformation of quality efforts'. Government Execute, 29, 7, 66-8.
36. GRANT, R. M. (1996a). 'Toward a knowledge-based theory of the firm'. Strategie Management Journal, 17, Winter Special Issue, 109-22.
37. GRANT, R. M. (1996b). 'Prospering in dynamically-competitive environments: organizational capability as knowledge integration'. Organization Science, 7, 375-87.
38. GRONROOS, C. (1990). Service Management and Marketing. Lexington, MA: Lexington Books.
39. HACKMAN, J. R. and WAGEMAN, R. (1995). 'Total quality management: empirical, conceptual' and practical issues'. Administrative Science Quarterly, 40, 309-42.
40. HAMEL, G. (1996). 'Strategy as revolution'. Harvard Business Review, 74, July-August, 69-82.
41. HAMEL, G. and PRAHALAD, C. K. (1994). Competing for the Future. Boston, MA: Harvard Business School Press.
42. HANNAN, M. T. and FREEMAN, J. (1984). 'Structural inertia and organizational change'. American Sociological Review, 49, 149-64.
43. HAYEK, F. A. ([1945] 1991). 'The use of knowledge in society'. In Ebeling, R. M. (Ed.), Austrian Economics: A Reader. Hillsdale, MI: Hillsdale College Press, 247-63.
44. HAYEK, F. A. ([1967] 1991). 'The results of human action but not of human design'. In Ebeling, R. M. (Ed.), Austrian Economics: A Reader. Hillsdale, MI: Hillsdale College Press, 134-49.
45. HAYEK, F. A. (1973). Law Legislation and Liberty: Rules of Order. Vol. I. Chicago: University of Chicago Press.
46. HILL, C. W. L. (1996). 'The organizational advantage: the firm as an engine for the discovery of knowledge'. Working paper, University of Washington School of Business, Seattle, WA.
47. HILL, C. W. L. and DEEDS, D. L. (1996). 'The importance of industry structure for the determination of firm profitability: a neo-Austrian perspective'. Journal of Management Studies, 33, 429-51.
48. HINES, J. (1995). 'Delight makes the difference'. TQM Magazine, 7, 3, 6-11.
49. IMAI, M. (1986). Kaizen: The Key to Japan's Competitive Success. New York: Random House.
50. ISHIKAWA, K. (1985). What is Total Quality Control? The Japanese Way. Englewood Cliffs, NJ: Prentice-Hall.
51. JACOBSON, R. (1992). 'The "Austrian" school of strategy'. Academy of Management Review, 17, 782-807.
52. JURAN, J. M. (1986). 'Quality trilogy'. Quality Progress, 19, 8, 19-24.
53. JURAN, J. M. (1989). Juran on Leadership for Quality. New York: Free Press.
54. KEARNS, D. T. (1990). 'Back to the future of American business'. Executive Excellence, 7, 11, 17-18.
55. KELLEY, S. W. (1993). 'Discretion and the service employee'. Journal of Retailing, 69, 104-26.
56. KIRZNER, I. M. (1973). Competition and Entrepreneurship. Chicago, IL: University of Chicago Press.
57. KIRZNER, I. M. (1976). 'On the method of Austrian economics'. In Dolan, E. G. (Ed.), The Foundations of Modern Austrian Economics. Kansas City, MO: Sheed & Ward, 40-51.
58. LACHMANN, L. M. (1969). 'Methodological individualism and the market economy'. In Streissler, E. (Ed.), Roads to Freedom: Essays in Honour of Friedrich A. Von Hayek. London: Routledge & Kegan Paul.
59. LACHMANN, L. (1971). The Legacy of Max Weber. Berkeley, CA: Glendessary Press.
60. LACHMANN, L. (1976). 'On the central concept of Austrian economics: the market process'. In Dolan, E. (Ed.), The Foundations of Modern Austrian Economics. Kansas City: Sheed & Ward, 126-32.
61. LACHMANN, L. (1978). Capital and its Structure. Kansas City, MO: Sheed, Andrews & McMeel.
62. LACHMANN, L. (1986). The Market as an Economic Process. Oxford: Basil Blackwell.
63. LEDERER, P. J. and RHEE, S. K. (1995). 'Economics of total quality management'. Journal of Operations Management, 12, 353-67.
64. LEVITT, B. and MARCH, J. G. (1988). 'Organizational learning'. Annual Review of Sociology, 14, 319-40.
65. LITTLECHILD, S. C. (1979). The Fallacy of the Mixed Economy. Cato Paper No. 2. San Francisco: Cato Institute.
66. MANZ, C. C. and STEWART, G. L. (1997). 'Attaining flexible stability by integrating total quality management and socio-technical systems theory'. Organization Science, 8, 59-70.
67. MARTINEZ, A. C. (1997). 'Training the legacy of Sears'. Strategy and Leadership, 25, 4, 30-4.
68. MENGER, C. ([1985] 1991). 'The theoretical understanding of those social phenomena which are not a product of agreement of positive legislation, but are unintended results of historical development'. In Ebeling, R. M. (Ed.), Austrian Economics: A Reader. Hillsdale, MI: Hillsdale College Press, 183-211.
69. MEYER, A. D., GOES, J. B. and BROOKS, G. R. (1993). 'Organizations reacting to hyper-turbulence'. In Huber, G. P. and Glick, W. H. (Eds), Organizational Change and Redesign. New York: Oxford University Press, 66-111.
70. MILES, R. E., SNOW, C. C., MATHEWS, J. A., MILES, G. and COLEMAN, H. J. (1997). 'Organizing in the knowledge age: anticipating the cellular form'. Academy of Management Executive, 11, 4, 7-20.
71. MINTZBERG, H. (1990). 'Strategy formation: schools of thought'. In Fredrickson, J. W. (Ed.), Perspectives on Strategic Management. New York: Harper Business, 105-235.
72. MISES, L. ([1920] 1935). 'Economic calculation in the socialist commonwealth'. In Hayek, F. A (Ed.), Collectivist Economic Planning. London: George Routledge & Sons, 87-103.
73. MISES, L. ([1936] 1981). Socialism: An Economic and Sociological Analysis. Indianapolis: Liberty Press.
74. MISES, L. (1949). Human Action: A Treatise on Economics. New Haven, CT: Yale University Press.
75. MONTGOMERY, C. A. (1994). Marks and Spencer, Ltd. (A) (Case 9-391-089). Boston, MA: Harvard Business School Case Services.
76. MORGAN, G. (1986). Images of Organization. Beverly Hills, CA: Sage.
77. MORGAN, G. (1997). Imaginization. Thousand Oaks, CA: Sage.
78. NELSON, R. R. (1994). 'Evolutionary theorizing about economic change. In Smelser, N. J. and Swedberg, R. (Eds), The Handbook of Economic Sociology. Princeton: Princeton University Press, 108-36.
79. NELSON, R. R. and WINTER, S. G. (1982). An Evolutionary Theory of Economic Change. Cambridge, MA: Belknap.
80. NOBLE, M. A. (1995). 'Manufacturing strategy: testing the cumulative model in a multiple country context'. Decision Sciences, 26, 693-721.
81. NONAKA, I. (1994). 'A dynamic theory of organizational knowledge creation'. Organization Science, 5, 14-37.
82. O'DRISCOLL, G. P. and RIZZO, M. J. (1985). The Economics of Time and Ignorance. Oxford: Basil Blackwell.
83. PARASURAMAN, A., ZEITHAML, V. A. and BERRY, L. L. (1988). 'SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality'. Journal of Retailing, 64, 12-40.
84. PASCALE, R. T. (1984). 'The Honda effect'. California Management Review, 26, 3, 47-72.
85. PEGELS, C.C (1995). Total Quality Management: A Survey of its Important Aspects. Boston, MA: Boyd & Fraser.
86. PORTER, M. E. (1990). The Competitive Advantage of Nations. New York: Free Press.
87. PORTER, M. E. (1991). 'Towards a dynamic theory of strategy'. Strategic Management Journal, 12, Winter Special Issue, 95-117.
88. POWELL, T. C. (1995). 'Total quality management as competitive advantage: a review and empirical study'. Strategic Management Journal, 16, 15-37.
89. REEVES, C. A. and BEDNAR, D. A. (1994). 'Defining quality: alternatives and implications'. Academy of Management Review, 19, 419-45.
90. RIZZO, M. J. (1979). 'Disequilibrium and all that: an introductory essay'. In Rizzo, M. J. (Ed.), Time, Uncertainty and Disequilibrium. Lexington, MA: Lexington Books, 1-18.
91. RIZZO, M. J. (1991). 'Praxeology and econometrics: a critique of positivist economics'. In Ebeling, R. M. (Ed.), Austrian Economics: A Reader. Hillsdale, MI: Hillsdale College Press, 164-82.
92. ROSS, J. E. (1995). Total Quality Management: Text, Cases and Readings. Delray Beach, FL: St. Lucie.
93. RYAN, J. T. (1995). 'Is total quality fading as a strategy?'. HR Focus, 72, 14-15.
94. SAXE, R. and WEITZ, B. A. (1982). 'The SOCO scale: a measure of the customer orientation of salespeople'. Journal of Marketing Research, 19, 343-51.
95. SCHONBERGER, R. J. (1982). Japanese Manufactunng Techniques. New York: Free Press.
96. SCHUMPETER, J. A. (1950). Capitalism, Socialism and Democracy (3rd edn). New York: Harper & Row.
97. SCHUMPETER, J. A. (1961). The Theory of Economic Development. New York: Oxford University Press.
98. SHACKLE, G. L. S. (1979). Imagination and the Nature of Choice. Edinburgh: Edinburgh University Press.
99. SETH, A. and THOMAS, H. (1994). 'Theories of the firm: implications for strategy research'. Journal of Management Studies, 31, 165-91.
100. SIMON, H. A. (1961). Administrative Behavior (2nd edn). New York: Macmillan.
101. SITKIN, S. B., SUTCLIFFE, K. M. and SCHROEDER, R. G. (1994). 'Distinguishing control from learning in total quality management: a contingency perspective'. Academy of Management Review, 19, 537-64.
102. SMITH, F. W. (1991). 'Empowering employees'. Small Business Reports, 16, 1, 15-20.
103. SPENCER, B. A. (1994). 'Models of organization and total quality management: a comparison and critical evaluation'. Academy of Management Review, 19, 446-71.
104. SPENDER, J.-C. (1996). 'Making knowledge the basis of a dynamic theory of the firm'. Strategic Management Journal, 17, Winter Special Issue, 45-62.
105. SPLENDOLINI, M. (1992). The Benchmarking Book. New York: American Management Association.
106. STEMPEL, R. C. (1990). 'Training and retraining to meet the needs of globalization and technology'. Executive Speeches, 4, 12, 6-10.
107. SUZAKI, K. (1987). The New Manufacturing Challenge. New York: Free Press.
108. TAGUCHI, G. (1986). Introduction to Quality Engineering. Tokyo: Asian Productivity.
109. TEECE, D. J., PISANO, G. and SHUEN, A. (1997). 'Dynamic capabilities and strategic management'. Strategic Management Journal, 18, 509-33.
110. TSOUKAS, H. (1996). 'The firm as a distributed knowledge system: a constructionist approach'. Strategic Management Journal, 17, Winter Special Issue, 11-25.
111. VAUGHN, K. I. (1992). 'The problem of order in Austrian economics: Kirzner vs. Lachmann'. Review of Political Economy, 4, 251-74.
112. VAUGHN, K. I. (1994). Austrian Economics in America. Cambridge: Cambridge University Press.
113. WELCH, J. (1996). 'Big is beautiful'. Executive Excellence, 13, 10, 5-6.
114. WESTPHAL, J. D., GULATI, R. and SHORTELL, S. M. (1997). 'Customization or conformity: an institutional and network perspective on the content and consequences of TQM adoption'. Administrative Science Quarterly, 42, 366-94.
115. WILKINSON, A. (1992). 'The other side of quality: "soft" issues and the human resource dimension'. Total Quality Management, 3, 3, 323-9.
116. WILKINSON, A., ALLEN, P. and SNAPE, A. (1991). 'TQM and the management of labour'. Employee Relations, 13, 1, 24-31.
117. WILLMOTT, H. (1993). '"Strength is ignorance; slavery is freedom": managing culture in modern organizations'. Journal of Management Studies, 30, 4, 515-52.
118. WILLIAMSON, O. E. (1985). The Economic Institutions of Capitalism. New York: Free Press.
119. WINTER, S. G. (1986a). 'Comments on Arrow and on Lucas'. Journal of Business, 59, Part 2, S427-S434.
120. WINTER, S. G. (1986b). 'The research program of the behavioral theory of the firm: orthodox critique and evolutionary perspective'. In Gilad, B. and Kaish, S. (Eds), Handbook of Behavioral Economics: Behavioral Microeconomics, Vol. A. Greenwich, CT: JAI Press, 151-88.
121. WINTER, S. G. (1994). 'Organizing for continuous improvement: evolutionary theory meets the quality revolution'. In Baum, J. A. C. and Singh, J. V (Eds), Evolutionary Dynamics of Organizations. New York: Oxford University Press, 90-108.
122. WITT, U. (1992). 'Turning Austrian economics into an evolutionary theory'. In Caldwell, B. J. and Boehm, S. (Eds), Austrian Economics: Tension and New Directions. Boston, MA: Kluwer, 215-36.
123. WRUCK, K. H. and JENSEN, M. C. (1994). 'Science, specific knowledge, and total quality management'. Journal of Accounting and Economics, 18, 247-87.
124. YIN, R. K. (1994). Case Study Research (2nd edn). Thousand Oaks, CA: Sage.
125. YOUNG, G., SMITH, G. K. and GRIMM, C. M. (1996). '"Austrian" and industrial organization perspectives on firm-level competitive activity and performance'. Organization Science, 7, 243-54.
126. ZEITHAML, V. A. (1988). 'Consumer perceptions of price, quality, and value'. Journal of Marketing, 52, 2-22.