The implications of the changes to ISO 9000 for organisational excellence

Measuring Business Excellence

Volumn 4, Issue 3, 2000, Pages 11-14

  Bendell, Tony ^a  

^a UNIVERSITY OF LEICESTER   (United Kingdom)

Author keywords

Business excellence; ISO 9000; Quality assurance

Indexed keywords

EID: 84986145330     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040010377746     Document Type: Article

References (4)

1. Bendell, T., Boulter, L. and Hannan, P. (2000), “Quality certification of SMEs”, Proceedings of the 2000 Small Business and Enterprise Development Conference, University of Manchester, European Research Press, p. 18.
2. Bendell, T., Disney, J. and McCollin, C. (1999), “The future role of statistics in quality engineering and management (with discussion)”, Journal of the Royal Statistical Society Series D (The Statistician), Vol. 48, Part 3.
3. Bendell, T., Kelly, J., Merry, T. and Sims, F. (1993), “Quality, measuring and monitoring”, Century Business/Sunday Times, London.
4. Ishikawa, K. (1985), What is Total Quality Control? The Japanese Way, Prentice-Hall, London.