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Volumn 19, Issue 1, 2002, Pages 10-23

Self-assessment practices in large organisations: Experiences from using the EFQM excellence model

Author keywords

Continuous improvement; European Foundation for Quality Management; Large companies; Methods; Self assessment

Indexed keywords


EID: 0346517043     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710210413426     Document Type: Review
Times cited : (81)

References (27)
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  • 7
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    • Jackson, S.1
  • 9
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    • Kaye, M.M.1    Dyason, M.D.2
  • 10
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    • (1999)
    • Klefsjö, B.1
  • 11
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    • Laszlo, G.P. (1999), “Implementing a quality management program – three Cs of success: commitment, culture, cost”, The TQM Magazine, Vol. 11 No. 4, pp. 231-7.
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    • Laszlo, G.P.1
  • 12
    • 84986055025 scopus 로고    scopus 로고
    • Bli bättre med EFQM-modellen
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    • (1999)
    • Lindström, P.1    Grubb, H.2    Ericsson, B.3    Odén, L.4
  • 13
    • 84859672470 scopus 로고    scopus 로고
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    • Chalmers University of Technology
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    • (1996) Core Working Paper , pp. 1-26
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  • 16
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    • Przasnyski, Z.H. and Tai, L.S. (1999), “Stock market reaction to Malcolm Baldrige National Quality award announcements: does quality pay?”, Total Quality Management, Vol. 10 No. 3, pp. 391-400.
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    • Przasnyski, Z.H.1    Tai, L.S.2
  • 18
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  • 22
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    • (1998) Benchmarking for Quality Management and Technology , vol.5
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  • 26
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    • Zaremba, D.1    Crew, T.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.