How can ISO 9000:2000 help companies achieve excellence?:What the companies think

Measuring Business Excellence

Volumn 6, Issue 2, 2002, Pages 37-41

  Boulter, Louise ^a   Bendell, Tony ^a  

^a UNIVERSITY OF LEICESTER   (United Kingdom)

Author keywords

ISO 9000; Small to medium sized enterprises; Surveys

Indexed keywords

EID: 84986160669     PISSN: 13683047     EISSN: None     Source Type: Journal    
DOI: 10.1108/13683040210431455     Document Type: Review

References (12)

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3. Bendell, A. (2000), “The implications of the changes to ISO 9000 for organisational excellence”, Proceedings of the First International Research Conference on Organisational Excellence in the Third Millennium, Estes Park, 6-9 August.
4. Bendell, A., Boulter, L. and Hannon, P. (2000a), “Quality certification of SMEs”’, paper delivered at the Small Business and Enterprise Development Conference, University of Manchester, Manchester.
5. Bendell, A., Boulter, L. and Hannon, P. (2000b), “ISO 9001:2000 heading for impact with SMEs”, Quality World, Vol. 26 No. 4, pp. 12-16.
6. Boulter, L., Bendell, A. and Stone, M. (2001), “SMEs surveyed”, Quality World, Vol. 27 No. 6, pp. 32-4.
7. Fearn, G.M. (1999), “The relationship between growth and quality management in SMEs”, Proceedings of the 22nd ISBA Conference, Leeds.
8. Glass, R. (1999), “ISO 9000 is more than just paperwork”, Quality Progress, Vol. 32 No. 9, pp. 8-10.
9. Grant, B.R. (1999), “ISO 9000 standard – what it really is?”, Quality Progress, Vol. 32 No. 9, p. 10.
10. Hutchins, D. (1999), “New changes to ISO 9000 will have a large impact”, Quality Progress, Vol. 32 No. 11, pp. 8-10.
11. Murphy, R. (1999), “Client-perceived value in ISO 9000 consultancy projects”, Journal of Small Business and Enterprise Development, Vol. 6 No. 1.
12. West, J., Cianfrani, C.A. and Tsiakals, J.J. (1999), ISO 9000:2000: A Shift in Focus – Changes in Requirements, Vol. 32 No. 11, pp. 100-1.