Implementing the EFQM excellence model in a local authority

Managerial Auditing Journal

Volumn 18, Issue 2, 2003, Pages 122-127

  George, Carol ^a   Cooper, Fraser ^a   Douglas, Alex ^b  

^a Stirling Council   (United Kingdom)

^b LIVERPOOL JOHN MOORES UNIVERSITY   (United Kingdom)

Author keywords

Continuous improvement; Local government; Modelling; Value

Indexed keywords

EID: 84986160637     PISSN: 02686902     EISSN: None     Source Type: Journal    
DOI: 10.1108/02686900310455100     Document Type: Article

References (7)

1. British Quality Foundation (1998), Local Government: Interpretation of the Business Excellence Model, British Quality Foundation, London.
2. Dale, B.G. (1999), Managing Quality, 3rd ed., Blackwell, Oxford.
3. de Domartin, A. (2000), “The excellence model”, Quality World, May, pp. 12-14.
4. Kristensen, K. and Juhl, H.J. (1999), “Beyond the bottom line – measuring stakeholder value”, in Ed. Edvardsson, B. and Ed. Gustafsson, A. (Eds), The Nordic School of Quality Management, studentlitteratur, Lund.
5. Kristensen, K., Juhl, H.J. and Eskildsen, J.K. (2001), “Models that matter – measuring business excellence”, unpublished, cited in Eskildsen, J. and Jonker, J. (2001), “Unravelling relevance about the nature of holistic management models”, Proceedings of the 6th World Congress for Total Quality Management, Vol. 2, pp. 320-7.
6. Reed, D.A. (1996), “Is the business excellence model applicable in the UK public sector?”, Ed. Kanji, G.K. (Ed.), Total Quality Management in Action, Chapman & Hall, London.
7. Saraiva, P.M., da Rosa, M.J.P. and d’Orey, J.L. (2001), “An EFQM model self-assessment project covering 50 Portuguese schools”, Proceedings of the 6th World Congress for Total Quality Management, Vol. 1, pp. 164-171.